CustomControllerzz

We thought it was quick and easy but we didn't get our discount with the code you gave us. The controller is perfect but the discount was not applied to the order.

This is my second review about the same controller. I still havent recieved the controller or a full refund. Its now been 5 months! Takes forever to hear back from the support staff even when you have been waiting for as long as I have. Most unprofessional company I have ever delt with, and this is a fair warning to those who think they want to buy something from them because trust me, you will regret it

I ordered my controller on 30th October 2018 for my partner for Christmas and I have not received it nor has anyone got back to me via phone or email regarding why it is taking so long. I have left 4 voicemail messages and 6 emails and will continue to call and email everyday until I get a response. My controller states that it's still in the "customisation stage" which is a joke. This is bull$#*! and I'll be researching ways to take this further.

I ordered a controller from Custom Controllerzz on December 9,2016. After more than five weeks, it was delivered with numerous scratches. I had to return it. A postpaid return label was sent email on January 12,2017. My local post office indicated it would arrive at Custom Controllerzz on Tuesday, January 17,2017. After than a total of two months from the date I placed the order, I grew tired of waiting (the empty promises were mounting) and filed a complaint with the Better Business Bureau. My refund is on its way. I will never order anything from Custom Controllerzz again. Buyers Beware!

I am still waiting for a refund or a replacement controller to be sent. The only reply I got from multiple emails was to ask me to take down my negative review...
I have now bought a new Xbox controller for my son after waiting for months and months so want a refund.

I ordered a controller for my son for Christmas on 11/23/17 and here it is 12/29/17 and still no controller. I have tried to call and email several times with no response! I will have to take legal action if I don't get a response! Absolutely ridiculous and unprofessional!

I ordered a controller from thus site. Paid the 39.95 for express delivery ibstill have not received the controller and the 2 contact do not work and no response to my emails. I will be claiming my money back very disappointed as this was supposed to be a Christmas present.

Ordered PS4 Pro controller on 8-26-18 here is it 1-1-18-19 no controller, No refund and they quit communicating back in November.

Here is the scam. They take your money and make you think your getting your product within three months after that you have almost zero chance getting a reversal charge in your card or account. Then they quit communicating because they know you can't get your money back at that point!

Don't fall for this Scam!

I ordered on the 31st October for my sons Christmas present. If I had read reviews here I would NEVER have ordered. The information given to me has been misleading at the least, and has been very hard to get, now they have gone completely silent. I have been given the run around for a month and a half and now just want my money back. TIP- If you paid via Paypal or credit card, go back to them with your email/message trail for a refund, you will be covered for non delivery/faulty goods.

I purchased a ps4 controller from this company. Everything looked good and the price was kinda up there but it wasn't a worry. Shipping. Oh I payed extra for rushed processing and shipping they had to refund that and it was a month late! Once the controller finally showed up everything looked good. Once I plugged it in everything was fine except for one thing. The touchpad didn't work! I emailed multiple times and sent a direct message through their website but yet no response! I am beyond furious I had to replace the touchpad myself and spend even more money but that's better than waiting another month for a new pad. Overall there are MUCH better custom controller stores I would not waste your time here

I can ONLY blame myself for using this company! I have been dealing with them since Christmas trying to exchange a custom controller that was faulty! They now not only have the controller i sent for fixing BUT are not responding to me either. AWESOME service - these ppl are thieves!

I ordered the controller as a present, I had a red hex pattern and my brothers name on the handle of the controller. In check out it said 2-3 weeks for processing time, I messaged them after 2 weeks with no response from 2 messages I sent. 3 weeks pass I email them, being told itll be shipped by the end of the week. End of the week comes and my controller is still listed as *Customization begins*. I message them against and they said early next week. The controller was not shipped till the end of the 5th week. It gets here and it turns out, my brothers name isnt even on the controller, i double checked my order and it does say that i ordered it with a tag on the handle of the controller. I messaged them back pissed, its not been 3 days with no reply.

I ordered this controller on Dec. 11 2016 added rush processing and the whole shebang to try to get it here before Christmas. Christmas come and gone still no controller. On the 28th I was told it was nearly complete and would be shipping by the end of the week yet still no controller. Then on Jan 13 I was told it was complete and would be shipping on the 17th due to the holiday. Here it is Jan 26 2017 and still no controller. I wouldn't recommend this joke of a business to my worst enemy. Steer clear of this BS.

Excellent Company!. Excellent Product!. Unfortunately I was Misguided when reading the Unfounded Negative Reviews. I was Extremely pleased with the End result. I would Highly recommend Custom Controllerzz

I waited two weeks for controller come in they says via fed ex 2 days bs taking awhile order 1 June took 13 of June but why would put fed via 2 days make seem come in two days it bulls sh1t that all I know um pissed about it took that long

After buying a remote from them during their New years sale, I ended up sending it back because the RL buttons weren't working. I emailed back and forth with different representatives before they ordered me where to send the broken remote; In exchange for a new one. After that, which was Jan 12th, 2019. I have not heard back from a single worker. Through via, or telephone. It really sucks becuase, plenty of people has said to have the same issue. Im usually really good with reading reviews first prior to ordering and to anyone ordering or inquiring. DO NOT DO IT > All they want is your money, they do not care about the customers. Hell they might just send you a broken remote just so you can send it back & end up with nothing. Not even a sorry for your inconvience. I'm telling you guys, these mother$#*!ers really played me & went no show on me.

SUCKS SUCKS! I ORDERED IT WEEKS BEFORE CHRISTMAS NOW ITS VALENTINES DAY AND STILL NO CONTROLLER! YOU CANT SPEAK WITH ANYONE ONLY EMAILS STATING THEY ARE SHIPPING IT TODAY. BUT STILL NOTHING. DON'T WASTE YOUR MONEY NOR TIME UNLESS YOU LIKE THE FRUSTRATION.

I'm not saying it is a fake company, but if its not a fake company then they've given up entirely and only send out orders once a year as a side gig. They do NOT i repeat DO NOT EVER check their emails, answer their phones, nor reply on the site messenger. To ANY MESSAGE, unless you are ordering ahead of time. Its been 6 weeks and i've gotten no communication whatsoever besides asking me if i wanted to refund my "rushed processing for the sorried delay" and i said yes and they then went forward with refusing to communicate more. It is actually a joke of a company.

Ordered 2 controllers. Weeks later, not shipped, no change in status. Paid for 2 day shipping. Can't get thru by phone, no response to emails or fb messages. Terrible!

I've spent over $200 and had no contact with anyone. It's been 4 months and still haven't heard from anyone or received my order. They won't respond or refund me. Overall terrible business. -5 stars

This company has the worst customer servos I have ever seen in my life, I brought a controller from them and I needed to as about getting a new one, I sent two emails in the space of 3 months about this issue and still have yet to receive feedback!

I bought a Build Your Own Controller and it is incredible. My gaming has stepped up in so many levels. It looks sweet, it operates perfectly, and the site was easy to navigate. #CCArmy!

I bought this garbage controller and within a month it no longer worked properly. I FINALLY got ahold of Collin and shipped it back to him. They have now had my controller for almost 3 months and I cant get anreturn email, a phone call, nothing after leaving message after message! Their customer service is the worst Ive ever seen and I would in no way shape or form endorse their garbage $#*! products or company! At this point theyre just thieves to me, I will take my money elsewhere! If you buy from them, dont say I didnt tell you so when you and IF you get a garbage product! Its too bad I cant leave NO STARS on this review!

They take your money then never respond to you when you inquire about the product if its being shipped. This company is fraudulent and a scam! Collin does NOT call you back or respond to your emails.