CustomControllerzz

I ordered a Superman themed controller from this company, but from etsy. Seems like the only person that replies is this guy named Collin Hayes. Anyways, I ordered my controller around mid November and the guy said it take weeks for it to be made and wouldn't make it for Christmas, but most likely after new years. I said it was fine. It was already the second of January and I messaged him asking when was the controller going to be shipped and told me around the six of that month. I decided to open a non delivery case because it took him forever to reply, but ever since I opened the case he would reply in a snap. So when the six came, it said he shipped the controller so i decided to close the case (stupid me), but it was on PRE SHIPMENT. I at first thought it was normal but then 2 weeks past and was still on pre shipment... I messaged him on etsy and his shop was gone, but his profile was still there. Ever since he hasn't replied. I then messaged him again couple days ago and today and still no reply. I then went to the main website and they haven't replied either. I am now asking for a refund, but I doubt that they'll reply to that. I will try calling them tomorrow now. Is anyone still having problem with this website? :/ this is ridiculous.

I ordered my sons controller on 27th Nov 2015 -it arrived 2 days before xmas and I had to pay £21.50 custom charge, it was faulty -on contacting them to arrange a repair in January 2016 -I was asked to pay to return it (£14.95) -it took them over 2 months to repair and return and then I had to pay another £16.50 custom charge ( when I was assured I wouldn't have to pay again). I had the assurance from the "President " that I would be refunded my £14.95 & £16.50 and a "goodwill gesture" for all the inconvenience- this took him nearly 3 weeks to process and I only received it as I kept emailing him- because of a transaction fee on paypal -the "goodwill gesture " amounted to £12.55! I have now had 2 controllers off this company and both were faulty although the first was resolved much quicker so was not really a problem. Although the "President ' was not rude in any emails I could tell he didn't really care and if I had not been so persistent I would definitely not have received my refund. I would avoid this company unless you like to be messed about and receive a working controller 158 days after you first purchase it!

They suck DONT get a custom controller here it took 2 months to ship then 2 weeks to get to my house after it shipped I paid to get it the day after i orders it then when I finally did get it, it's not proporly assembled

2nd review,. Now. Me and my brother ordered 2x controllers + 2x boxes and 2x10ft cabals,

We only received the controllers and they forgot the rest... and now on the 2nd day of trying to get at them,. They do not respond. We ordered the packages on the 31st of may 2016.
With express mailing and now 4 months later we finally got them but only the controllers and no box and no cabals...

I was so excited ( the controllers look awesome) but the rest,.,. The words i have for them are not something i can put in letters.

Worst company and total $#*!.

I had a review on this topic and deleted i when they said "sorry and we will send them asap ",. But now i'm done. If i lived near them they would have to worry about many things! - do not $#*! with Vikings. We burned our own cousins for fun;)

I sent them pictures of the package they sent us and i have sent the order papers as well
And yet they are more dumb than the people voting for Trump...

$#*!ty company and i'm surprised they have clients. Seems only one person is working there and it's $#*! all over.

Bunch of BS!

My friend brought his son a 'modded' controller from these people for about 200USD. (Yeah 200 for a rapid fire controller should of been alarm enough)

What he received looks like generic chinese controller you can buy on ebay for $5-$15 as shown in attached image.

No rapid fire mod as promised, as you can see no switches or buttons to activate such a mod just the generic buttons, he contacted the company basically told read the manual, no manual, so they sent him the manual, and it's useless, why? Because even a manual will not provide info on that which does not exist. E. g it refers to non existent rapid fire button.

My advice is avoid this company, and if you buy your kid or self a controller with features like rapid fire, it should be built in at the factory of manufacture and should cost no more than $60.
My advice for him is get a refund via paypal or his credit card company. This 'read the manual' response is all too familiar with reviews of scam sites.

Hell I brought a fully programmable Datel controller for my Xbox 360 with an LCD screen in it and it only cost me $35AUD including postage.
That alone should say something about this company and their pricing.

Just got a feeling sending it back and asking them for a refund he will just get more of a run around. This review is done by me and not him, it is my own personal opinions.

Took longer than advised to receive the controller, and well no surprise here is what the U. S BBB has to say:

http://www.bbb.org/upstate-new-york/Business-Reviews/video-games-supplies-and-parts/custom-controllerzz-in-lockport-ny-*******/

A fantastic idea. I know my son is going to be delighted with this product. It was good to get updates of where in the word our parcel was. It kept our mind at rest that we were going to get it time for christmas.

To do custom controller it was a little confusing but i finally figured it out. The only thing i have a problem with is the cost of a special mailing. When i realized where you are located i could have driven there much cheaper then the postage

The mouse was shipped on the day that was estimated and the packaging was solid and not fragile. The mouse itself was in pristine condition and I could not have asked for a better packing and shipping time frame. Very good experience.

Smooth transaction and easy to use website. Although I'm not happy with the customer service, I have emailed and tweeted a question about my how to turn on my modded controller and nobody has gotten back to me

Everything was great! I found out VanossGaming was discontinuing his controllers soon so I decided to get the ones I wanted immediately. They're pretty pricey, but there was a "daily deal" on his xbox 360 controllers. I bought 1 360 and 1 ps3 controller and with his promo code my total was about $181. Not too bad. I got the confirmation email for both orders almost immediately. I was told my controllers would ship in 2-3 weeks. That was far from the truth. They actually shipped within the first week and they arrived really soon after. I'm 100% satisfied with everything and the controllers work great! I love that in the package they leave a paper with contact info. If I had had any issues it'd be super easy to get ahold of someone.

I bought a Build Your Own Xbox 1 Controller and the process was very easy to get everything I wanted. The only issue was I couldn't see how the gamer tag looked on the controller because it didn't show up in the preview. Other than that everything was great!

I ordered a custom controller and got it within a week. Awesome and works great, I will defidentially be ordering another one soon!

I didn't like that when I picked Paypal it went to my Paypal account first and then came back to the shipping. This is the ONLY site I know that does this. Makes me feel like I will be billed 2x. I will be checking.

Billing ended up OK just a weird system. Wasn't given a true shipping date so came after Christmas which was a bummer for an 18yo sitting around not opening presents. Lol.

Have a GREAT New Year!

I paid for the fastest shipment method and it took 4months to receive it. Kept sending emails to them and said theyd send it in a week or two. Didnt receive it. I sent another email and they said it was because of the gamertag option it was taking longer and if i accepted to get a refund for this option they could send it and id receive it whithin the next two weeks. I accepted to be refunded for that option so they could finally ship it. Still didnt receive it two weeks later. They refunded me that option and decided to just wait for it. 2 months later almost forgot i had bought a controller with them. I asked to be totally refunded because i just didnt want it anymore at this point id just buy one premade in a store in my area. And suddenly after i sent that email they decided to finally ship it. Felt like they had forgotten about me. Now i just got the controller and i tried it right away, the ( Y) button doesnt work correctly i have to press harder on it for the button to work. Im very disapointed, i paid 200$ for that controller. This is ridiculous i regret buying from this company. Never again. The only positive is that the controller looks good.

I contacted customcontrollerz reference a broken controller and an excess delivery chargeThey contacted me straight away and said they would reimburse charge and send new controller. I am impressed and wait in anticipation for controller to arrive.

I never received my custom controllerz carrying case. I contacted the email & got an automated response. Never heard nothing back from an actual person & still have not recieved my case that i payed an additional $20 for.

I ordered a controller for my son on Black Friday for a Christmas present. I write this review on New Year's Day with no controller. Shame on me, they even sold me to give them more money to "rush" the controller to me because it was the Monday before Christmas. HA, what a joke. They answered my calls up until I paid the extra money to "rush" this supposed controller to me before Christmas. I have called three times since Christmas to see where the controller is and no response. I specifically talked to an employee named Colin who sold me a bill of goods that I have yet to see... luckily I paid through PayPal and if I do not get the controller by Wednesday I will dispute all charges and repost on this forum as to the validity of their business... no, I would NEVER give these people my money ever again. Many friends of mine have children and family who were interested about what I had purchased for my son for Christmas. I have told every single one to not use this company for their family's gifts, it is truly embarrassing. There are many other companies that do the same thing and they deserve a shot at getting my future money, NOT ONE DIME OF MINE WILL GO TO THIS FRAUD COMPANY. It is a sham and I can't believe people had a good, positive experience. No response from customer service and the fact that my supposed "controller" was in the same state before I "rushed" the order by paying more money as it was days after being "rushed" is a joke. Please, PLEASE, don't give this company one single dime. I'm sure I will be contacted by the business on this website with an offer to "help resolve the issue." Lol, help by giving the consumer the product they purchased, not by trolling this forum... shame on you.

Great Site! I was directed here by a link from my son who had very specific items on his Christmas Wish List. I failed to select express delivery and sent an email hoping that it wasn't too late to fix that and 3 days later the item was on my door step, 2 days before Christmas! FANTASTIC SERVICE!

A little overwhelming with all the options at first but very pleased with the processing and delivery time. It's a Christmas gift so I can't comment about the product itself until later.

So far excellent, lets wait until i get the product.
Unfortunately the product did not get on time as it was promised. Supposed to arrive by Dec 24,2015 and arrived on the 28. Very unhappy about it.

Pretty quick and easy. S&H rates are decent and the customization options are varied for ease of use. Final Product looks amazing and feels like it was custom made for my own use!

I was charged an extra $120 dollars for something that was not stated on the original bill and i chose 1-3 day shipping and its been over that time and my controller still hasn't been delivered.

I ordered with ease, but I hope it gets here by Christmas. I used the 1 day shipping and my product was delivered before Christmas. It made my son very happy.
Thanks

Shipping is confusing. Will I get this in 2 days?

I did not receive my order in the 2 day period I paid for. I did not receive this item until Dec.26 :( How can I be reimbursed for this?