Wrote 3 separate emails to this company and didn't receive a single response back. I wanted to return my jersey because it was not true to size. I ordered a L and it shows up looking like an XL. So I email them about getting a refund and get no response. I submit a form on their website for them to email me and receive an email saying that they do not do returns/refunds, only exchanges. And that if I want a size exchange, I have to pay an additional $70 AND wait 8 weeks for the exchange just to process. When I emailed them back with my concerns, I received a rude response back. Forever wishing I would've read these reviews before spending $180 on a jersey that I'm going to have to get tailored anyways. This company needs to put more information in their return policy, as it is choppy. As well as learn how to take negative feedback instead of sending a snarky comment to a person they just did business with. Not a good look.
I was trying to find the proper Oakland A's jersey from 1974 (gold jersey w/ green logo) and was also to get one of my favorite players from that era - Sal Bando. Great fit, quality item, and authentic detail
I will be back for additional teams/players for sure
They made a mistake on my jersey (forgot a shoulder patch) and when I emailed them asking if they could fix it, they said it wasn't their problem. They said I would have to pay a 30% restocking fee (which they don't mention on their website) and left me hanging. The customer service rep was also extremely rude, saying they have better things to do on a Sunday than deal with this. Overall a horrible experience and would recommend that you shop elsewhere.
Contrary to others experiences, mine was good. I ordered multiple jerseys and needed them by a certain date that was on the shorter end of their time window. I was assured they would arrive, and they did as promised. The jerseys were authentic throwbacks and accurately described on the site. I will order from them again.
They created a beautiful custom replica jersey exactly as advertised. Their communication was excellent and they got the jersey delivered ahead of schedule, despite the pandemic and slow US Postal System. I couldn't be more pleased and highly recommend this company!
I was very satisfied with the service and quality of the jersey I bought for my husband. I initially ordered an XL online and went home to realize I needed a L. So I emailed the company and they made the change for me and it arrived on time and fit perfect! He can't wait for spring in WI so he can wear it.
We gave this shirt to our son for his birthday. We were advised to order a size bigger than he thought he needed and it turned out to be absolutely three right call! He loves the shirt, which has the appearance of classic vintage Orioles with Cal Ripken's name and #8. Good quality fabric and workmanship ensure it will be around for a long time!
This is the second jersey that I bought from Custom Throwback Jersey and my husband absolutely loves it. Great customer service. Had a small issue about delivery and they took care of it immediately. Love the quality and care that they put into their jerseys.
I had my doubts, its hard to find authentic throwback jerseys these days with all the chinese crap out there, but i have no doubts now. My 93 Wendel Clark Jersey is 100 Authentic, quality, a bit more expensive but worth it. I WILL be buying more, thanks!
I bought a Frank Robinson home Orioles jersey from 1966 and could not be happier or more satisfied with it. The quality is excellent and well worth the cost. Everything went well dealing with CTJ from ordering to communication and delivery. I would not hesitate to purchase more products.
Answer: About a week or so because they come from Canada. It isn't very long considering customs and everything
Answer: I've gotten a few nice jerseys from their EBay page. I've never ordered from their website but the jerseys I have are excellent quality.
Answer: I ordered this for a Christmas present in October, and received mid-November, about 3 weeks ahead of when they estimated. Loved that it came quicker, but I understood if it took the full time because it was custom made. If you're in a hurry, you're in the wrong place to get something quality and custom.
Answer: I've bougth two jerseys from this company and both have been of great quality and arrived pretty much when they said it would. They give you an approximate delivery date and I think that a few days more to that approximation is forgivable. As for their customer service I can't really comment, I haven't contacted them after the purchase and the jersey size confirmation e-mail that they send you.
Custom Throwback Jerseys has a rating of 3.3 stars from 149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Throwback Jerseys most frequently mention and high quality. Custom Throwback Jerseys ranks 3rd among Jersey sites.