Custom Offsets has a rating of 3.4 stars from 460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Offsets most frequently mention customer service, wheels tires, and fast delivery. Custom Offsets ranks 7th among Tires sites.
I place my order and the very next day was shipped, my experience was the best it even arrived 3 days earlier then expected delivery day I was so happy I was able to receive them before my birthday wheels were perfect mounted and balanced no scratches or anything they did and awesome job
I went back and forth through 100+ emails with a representative about a problem, after all that, a new representative took over and started asking me all the same questions and tried to make me do everything all over again. And they still never fixed my problem. Stay away from this company. Shop local.
Waited over a month with lies about item being shipped etc all to find out the had the wrong wheels the whole time and we're gonna have to wait for new ones. They have nothing in stock they order everything which takes forever. What a joke. Cancelled my order
Tip for consumers:
Don’t order from them
Products used:
None
* Custom Offsets attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They have the best wheel and tire selection on the planet. Super happy with the results. I had a mishap on delivery but their customer service sorted it out after a week of delays. This was my second order and I'll be back next time.
Chris - We do apologize that you may have run into issues but we do believe that there are other variables at hand regarding this situation. We'll be reaching out to learn more about the matter at hand. Thank you.
Was nervous about my order due to other reviews. Saw the horror stories of them showing up late, damaged, missing products (tpms, lug nuts, accessories). My wheels/tires showed up 3 days early. And with no damage or missing pieces. The TPMS were installed and linked right up to my 4th gen ram 1500 without any issues. Was super stoked for it all to work out perfectly when the reviews made me question it. I will definitely be recommending them to people due to my positive experience.
Even tho I didn't get the communication I'd liked, the customer service when I called to have them hold my order at their facility so I could pick it up went very well. My package came in excellent condition
Thanks for the feedback, Cecil!
Custom Offset made it easy to find the wheels I wanted for my '09 Civic Si. I was able to see pictures of cars like mine with different wheel setups, which helped me determine the size and offset I was looking for. The ordering process was easy to navigate and I'm glad I could get a wheel/tire package that came ready for installation. I had the package shipped directly to my mechanic and they installed it and did an alignment. My car rides like new and has a lot more swag to it now (I think).
Thanks Custom Offsets for a great customer experience! I'll recommend you guys to anyone who's interested!
We're happy to hear that, Tim! Thanks for the support!
The shipper held them for almost 2 weeks because they where trying to contact me for a drop off but no one had left a msg or anything until I called shipper and they got on it 5 days after I called. I've ordered tires in the mail b4 never had this much trouble
We're very sorry to hear that, Seth. We appreciate your feedback.
Have been looking around for rims for over a month. Found ones that I liked but were out of stock. They were quick to email saying someone would get in contact with me. When I called I got a timely response back. Kyle K. Was great working with an very helpful, can't wait to get the rims and tires in!
This is my second set of wheels and tire package
From custom offsets, this last purchase 3 out of 4 of the wheels had dents on the leading edge and them being a high gloss black you can see it big time
I don't know who put them together ' but they need a refresher course on mounting and balancing without damaging the rim, i didn't call them because i didn't what the hassle of sending them back and waiting for another set, i will definitely rethink my options ….
* Custom Offsets attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Frank - we apologize for the dents you referred to in the wheels you received, and would like to make sure we're doing everything we can to get this resolved. However, we'd need you to be willing to do so if you aren't willing to reach out to us regarding these matters. If you'd like, please call or email our team here and we will help however we can. Thank you!
My wheels and tire package showed up without center caps, to find out they were discontinued. Custom offsets did the right thing by finding caps that would work for my truck and sending them to me immediately. Would still refer these guys
Thanks for the support, Jacob!
Joan, Alyssa, and the team at Custom Offsets have been nothing but amazing.
I changed my order twice, each time I called and spoke to either Joan or Alyssa I got a positive attitude. Thank you for representing your cooperative well, and professional. Five star business, that I will continue to support.
Thanks for the feedback, Logan!
I have a hard time choosing that's just me. There was a lot of choices available and I appreciate that you can look through the gallery to see what the wheels tires and lifts look like on real life vehicles. That's something that you don't see at most online shops. My only issue was that I requested that my white lettering be on the outside and it was on the inside when received. I assumed this was over looked because I'm the Tire and wheel culture now everything is blacked out. Cost me a few bucks to have them switched but still I'm satisfied. And would recommend to all for your tire and wheel needs.
Had a small issue with trying to place my order. Upon calling the representative was able to walk me through the process.
The vast selection for wheels and tires. And the pricing.
This was my 3rd day shopping the site I finally made the decision for something that I knew I was gonna eventually buy also I think the price was right.
Thanks for the feedback, Lawrence!
I have a hard time choosing that's just me. There was a lot of choices available and I appreciate that you can look through the gallery to see what the wheels tires and lifts look like on real life vehicles. That's something that you don't see at most online shops. Also when I had a issues trying to get my order through it was very easy to call and get someone on the line who was able to walk me through the process.
The vast selection for wheels and tires. And the pricing.
This was my 3rd day shopping the site I finally made the decision for something that I knew I was gonna eventually buy also I think the price was right.
I ordered tires wheels and toms sensors by telephone, I asked about the sensors was told drive 50 miles they would connect of course they didn't after 6 hrs at my dodge dealership and no response by phone by custom wheel offset had to buy new ones and have installed finally got a call back was told then you have to go to a pep boys or tire discount to get them to work. Also was told would get my money back for my new ones they did not and I was not contacted about that as they told me they would. I will not buy anything from them again it is not worth the $100 it saved I ended up spending almost $300 fixing the problem. Which is what they say on there You Tube video. By the way bought 35 x 12.50 tires and 20 x 10 wheels.
Curtis - We can definitely understand the frustration behind dealing with faulty TPMS sensors, and apologize that you had to deal with those issues. We assume this has since been resolved, but we will be reaching out confirm you were taken care of regardless. Thanks!
My rims arrived very quickly after my order. Phone service to customize my look was exceptional. I made a couple of calls about questions, and each one was handled with great customer care. I will be doing business with them again.
We're happy to hear that! Thanks for the support, Mark!
I ordered my wheels and tires on 7/30. They ran my card for almost 8 grand. I watched the video on how it takes up to 10 days then called a week later to check on them and the lady said the lead time was wrong and it is now 8 weeks. They just sent me an email to confirm my order again, (two weeks later), and have still not ordered my wheels and it will now be another 8 weeks or 10 weeks total! Do not trust them with your order, so far everything has been a lie!
* Custom Offsets attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Brent - We are really sorry for any confusion that occurred during your order with us. It appears you ran into a backorder issue, or a possible build/lead time on the wheels you selected. Regardless, this should have been more promptly explained. We are going to reach out to confirm this situation has since been resolved. Thanks!
I have tried countless times to get in touch with these people! They obviously dont care or something. Their website is $#*! backwards then when i was about to talk to someone from not even the same company they said what i ordered isn't even what i thought i was getting. All i can say is never buy from custom offsets. Their terrible and will rip you off!
I tried to order a set of wheels and tires that were supposedly in stock. They were quick to take my money only to email me a week down the road saying the wheels were not available. After trying to sell me other wheels that I didn't want I asked for a refund. Weeks later they gave me a partial refund saying they already shipped the tires out. That doesn't make any sense since they are supposed to mount and balance before shipping them. These guys are ridiculous to work with and anyone would be absolutely insane to trust them with your money. Do not use this company for anything.
* Custom Offsets attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Derek - We apologize for any inconvenience as there seems to be some sort of misunderstanding with your order. If this has not yet been resolved, please reach out to us at sales@customoffsets.com ATTN Jake. Thank you!
No happy won't recommend. Took forever on hold. No locking lug nuts. My wife had nothing but issues wither order. 2 bad tires sensors gm could not get to work and was told to go else where. Took forever to get refunded. Just a very bad experience.
Jason - We apologize that your order ran into multiple issues as this was certainly not intended. In many cases, we do see dealerships attempt to replace TPMS at an extremely high cost when there is actually no issue with the TPMS installed. Regardless, we do hope to work with you on this order and will be having a member of our management team touch base shortly to address this with you. Thank you.
I just want to take a moment to say I have been dealing with Custom offsets for over 5 years and have always received the up most professional service. Just recently I had an order mixed up by the manufacturer & I was taken care by Micah who was able to sort out my order and get my refund asap to me. Micah was always readily available to respond to my emails in a very timely fashion and made me feel comfortable with the process and answer all questions very professionally. I definitely recommend Custom Offset to all my friend & in my social media outlets. Ruben L.
I ended up calling in and the sales person was awesome! The only complaint I have is that the wheel sensor isn't communicating to the truck like he said it will. So next oil change I will have Toyota take care of this for me. Other than that, the package came super quick and look incredible!
Thanks for the feedback, Shannon! We appreciate it!
Finding the right set up for my truck was super easy just based on the simple fact that the gallery has so many pictures of what my truck could look like, made the whole process smooth and easy, wheel and tire set up arrived a week ahead of my estimated delivery date. Overall extremely pleased with custom offsets, truck looks badass!
Thanks for the feedback, Thomas!
Easy and convenient. Customer service was very informative. At first they emailed saying that the rims would not fit unless it had spacers. I contacted them, they reached out to the manufacturer and straightened everything out. My car was able to receive the order that I had placed originally. Very happy with the order. Wheels stand out and are awesome. Definitely will order again from offset when I get a truck. Thank you again
Good prices
Nice selection
Thanks for the feedback, Jenn!
This is my second time ordering from custom offset and both times they have been delayed over a week and more to be delivered. My first set I ordered on 6/6/21 but didn't receive them until 7/7/21. My second order was on 5/26/23 and it is now 6/19/23. On this order it says they were supposed to be delivered on 6/13/23 and still haven't said they have shipped. Everytime I get ahold of customer service, they won't tell me anything about my order just that they're sorry for the delay and they flagged my order as important. I didn't want to come back to this business after the first time but they were cheaper than all of the other companies.
Logan - we apologize for any delays when it came to shipping your order, however, there are many factors that play into the speed at which your order is processed and shipped. If you still need any assistance on this, please reach back out to our customer service team and they'll help as needed. Thank you!
I spoke with the representative name Paul and he was the best spent at least 40 minutes on the phone working with me and put together a awesome package for my Ferrari 488.
Definitely will buy my rime from this company again. He is definitely a asset to the company not many reps take the time to get things right.
Thanks Paul and the staff
Colonel Scolaro
Andrew saw I was looking at multiple sets off wheels and tires, took the time to call me and helped me out by picking, and helping speed the process up to get them mounted/balanced and shipped to me faster. Would recommend him to anyone! I'll also use him on my next purchase
Thanks for your support!
I ordered a item from them that was discontinued soon after the order was made. They went out of there way and custom-made my components and delivered them in a timely fashion. I would highly recommend this company.
We're happy to hear that, Sean! Thanks for the support!
Brandon - It sounds like there may have been some miscommunication on our part about your order. We would never intentionally give our customers the wrong information about their orders. We will have a member of management reach out to you soon to discuss your order and hopefully, come to a solution. Thank you!