CycleGear

From ordering to install and pick up, my transaction went smooth. The staff knew exactly what I needed. The initial turn around time was four days (which in summer time would have felt like weeks), but they were able to get me back on the road in a day!

Great service, elite quality parts & accessories. The shipping takes too long but not Cycle Gears fault. It's difficult to find performance parts I need & want but Cycle Gear is above most, they listen and are working on getting my parts/access. Thank you Wayne

The survey monkey feedback was too long. I thought ok, I'll knock this out because I do like to give feedback but, after 5 pages of multiple choice it started with the word boxes and I just closed it and sent cs an email telling them. It's a very robust survey but, man I don't know how people can stand more than a couple minutes of questions.

The product and Cycle Gear's service were excellent, as usual. However, it is frustrating to follow your order through FedEx Ground. You can follow the package accurately from the shipping location. Finally, it shows on the truck out for delivery that day, then at the end of the day they tell you the shipment is delayed and it won't be delivered. Do the final delivery drivers just decide they don't want to work anymore that day?

I was pretty satisfied with going to shop in the store and found some stuff that I needed. The employees were very nice and helpful. They were knowledgeable in the products sold because they are riders themselves which I appreciate. Products were organized to a point where most people could easily find them. The problem comes when wanting to find specific products though, throughout the gear I found that there's only a handful of different brands to try on for different items and none of them were what I or the others that I brought into the store were looking for. It seemed that only the lower dollar items were stocked in the store and the higher priced (which I was looking for) ones could only be found online. I understand that keeping pricey items out of stores keeps revenue from dipping but some of the riders would be more inclined to buying high dollar items if the could try them on before buying especially since that's our protection when we ride.

Like others have said, the size runs small so get one size bigger than you think you'll need. I do with the built in visor had an option to not be tinted. Going to order a clear visor so I can ride at right and not worry about wind/bugs getting in my eyes.

Jessie at Dublin cycle gear deserves a raise. This man went above and beyond what he needed to do to help me track down parts for my 1992 Suzuki. Even though he got busy he followed up and made sure I was able to purchase what needed. Thank you!

I ordered my new helmet from Cycle gear because I had no opportunity to try it on in store. While many places have no issue with returns, I have a cycle gear store near me and if I didn't like the fit of the helmet, returning it would be easier than return shipping.
Helmet arrived a day early and in perfect condition. 5 stars.

I walked in before it got crowded so I could try on some helmets, and the staff came to give me advice and find the best-fitting option. Got their opinions on air-flow, noise reduction, and safety. Glad I went in person rather than just shop online,

Local cycle gear store didn't have ability to mount tires as website stated which created a headache to come up with another plan. Alternatives were much more expensive - probably wouldn't have purchased the tires through cycle gear if that was the case.

First off cycle gear should not be in the business of changing tires. They are too cheap to hire a mechanic so the may rely on front of counter people when they aren't busy. Not only are they inexperienced, it took them 4 days to mount 1 tire I brought in and I was number 3 on their so called list. I had to cancel my holiday motorcycle ride with friends because I don't have my tire.

No one can do anything about in store problems . No one to talk to as usual just a run around .

Delay almost every time I've gone to the store. Current excuse: we have no new valve stems. So far wheel is there 5 days. Last time, rookie installer screwed up valve stem and balancing. Lots of time redoing remove tire and wheel. Will be looking for other alternatives

See above. Store associates said sorry.

Ordered my helmet from Cycle Gear and had delivered to store in case it didn't fit -- I could return it right there at the store without having to deal with shipping back, etc. Everything went smoothly. I was notified when it was in, guy at the counter got it for me in about 30 seconds, and I tried it on and walked around the store to make sure it was comfortable.

Great selection, great prices. Cycle Gear is consistently a great resource for my motorcycle needs. I'm so glad to have one near me. Also, the coordination between branches means I can almost always obtain the product I'm searching for.

For what the product is I guess it's fine. Intallation was a pain as it's just zip ties in tight places. But what made the experience worst is that the package itself took 2 weeks for delivery and when it arrived the packaging looked like it had gone around the world as it literally arrived in Hawaii before it came back to Texas.

Jacket is good. However there is a foul smell (sweat like smell) coming from the jacket.
I hung it to air dry for a couple hours but the smell is still there when you bring the jacket close to your face. Not sure if it was a returned item from someone who rode in it.

Jacket is good. However there is a foul smell (sweat like smell) coming from the jacket.
I hung it to air dry for a couple hours but the smell is still there when you bring the jacket close to your face. Not sure if it was a returned item from someone who rode in it.

Linda and Howard greatly assisted me in acquiring a light set for my FJR1300 ES. After my purchase, which arrived inside three days of order, they provided insight on the installation. I am very appreciative of their assistance in my purchase.

Easy online transaction, in store was just as easy. The staff today have been more than helpful and informative. I love doing business with you all so far. I've bought several helmets and other gear. Will be doing more business with again soon.

Do not order on a Friday! 2-day deliver only means during the week. If you order on a weekend it will take 6 days instead. The website said a store had plenty Instock but when I arrived they had none.

Good selection and good prices. Tires were delivered to the Peoria store in just 3 days. Manager and employees were very helpful. Made sure a tire installer would be available since I live 65 miles away. Was able to wait a short time for installation at the store. Great service and friendly staff.

Only four stars this time because the paddock stand that I bought did not have height/width dimensions listed and I had to call the local store. However the sales associate was extremely helpful and found a tape measure to answer my question.

This is hilarious! There's a minimum on how many characters I can put here. So now I'm going to babble about why this is ridiculous. Instead of some sort of review for cycle gear I should have been able to put one four-letter word good. My experience was good but instead I'll say this is f****** ridiculous
There's that 50

New to motorcycling and been struggling with what gear works with my type of riding. Found these pants a Cycle Gear website and noticed that they have a physical location less than an hour's ride away. Decided to shop online and delivery was a breeze! Thanks so much!