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CycleGear has a rating of 4.8 stars from 5,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,211 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
Well known retail store in the motorcycle industry
Excellent sale price
Date of experience: November 19, 2024
My wife and I went in to get her gear but unfortunately this store didn't have everything she found online. The guy helping us ordered everything and said if it doesn't fit they will order something different or a larger size, no charge. That was really cool. Thankfully when it came in it all fit.
Closest place with motorcycle gear.
My wife wanted things with pink accents.
Date of experience: September 28, 2024
Every time I order from CycleGear, the delivery is very expedient. Often receive my order the next day but always within two or three days.
Great customer service and easy returns if necessary, although usually it's not necessary.
Good stuff!
Recommendation from friend.
Because of the reviews.
Date of experience: October 1, 2024
Everyone at the Pasadena location is super friendly! As a small first time girl rider, things can be very intimidating but everyone is so welcoming and nice. Shout out to the Filipino guy who helped me with picking my gear.
Local option
Cause I don't wanna die
Date of experience: October 1, 2024
Ordered 2 sizes of boots to pick the best fit. Store was fine with that and sent back one size, reimbursed for pair sent back. Very nice experience.
Would be better if corporate policy allows ordering from phone call instead of having to visit in person to order product.
Good store and good selection and pricing
Best features and value for price.
Date of experience: November 15, 2024
The store didn't have my helmet. So the assistant manager Sam helped me by ordering it online. I've only dealt with Sam when I go there and it's a great experience every time and she is very knowledgeable.
The great customer service
I heard the helmet I got was great quality.
Date of experience: October 7, 2024
Being someone who has an "intermediate oval" shaped head but also a XXL, my helmet choices are limited. I was fortunate to not only find one I love the appearance of, it has all the most recent safety features, fits like a glove, and the price point was excellent! I haven't gone riding with it yet, so I can't speak on what if any wind noise there is. But I'm stoked to say the least!
Cycle Gear has an excellent selection of moto related gear and equipment. I have a couple stores fairly close to where I live, but when it comes to helmets I go to their website for the largest selection. And as long as it hasn’t been ridden, you can return the helmet to the store for a refund or credit towards another item. Also, the staff at the physical locations are knowledgeable and very helpful.
I liked the reviews, the style, it came in my size and head shape, and the price point was excellent.
Date of experience: September 13, 2024
Helmet not in stock so tried on the same brand O'neal in store to be sure it fit., measuring your head only does not work. Need to try on. Measured as a Medium ended up with XL. Then ordered through Gilroy store. Sent to my house Everything worked out Great. Gilroy employees very helpful. Thanks!
Close to home
High safety rating
Date of experience: November 10, 2024
Every employee I interacted with, whether the online chat person, or store employees were very very good.
Only annoying part is that's the online delivery sId 1 or 2 days. Ended up being longer and the delivery eta was jumped around on when the products would be delivered.
Presumably just a truck breaking down
I like the store with enthusiastic employees. It's actually a great vibe.
Also, yall got me with the 40 dollar membership with the 5% cash back thing. I'm trapped lol
Looks good, breathable enough for hot texas, still high safety score
Date of experience: October 7, 2024
I was driving after coming from a motorcycle store that was closed. Saw cycle gear and literally cut 2 lanes over to entrance. The salesperson was very knowledgeable. She helped me find the perfect helmet.
I didn’t. It chose me!
Needed a helmet and wanted to try before buying online and found the perfect one.
Date of experience: December 11, 2024
I went to a shop out of town because we are very limited in Moto store options where I live. I went in a couple of times to try on various gear and helmets. The employees were very helpful and super friendly. I didn't feel like they cared more about making sales than making sure I was a happy, educated and well protected rider. They helped me find how to get the helmet I wanted and also helped give me advice on multiple other items I had been looking into. Definitely keeping Cycle Gear as a top choice for shopping for moto items. I do wish they carried a little more options for female attire but I also understand there's a LOT less of us out there.
The only physical Moto shop within 200-300 miles of where I live and many of my fellow riders highly recommended them.
Great high quality product that happened to also be on sale. Fit well and had a color I loved
Date of experience: September 10, 2024
Answered all my questions before purchase. Love the extra long return period. Really nice store with so many items to pick from. If mot they go the extra steps to find it for you. Will definitely be purchasing from them again.
Wanted a store near buy should I need to return. Had great reviews!
Christmas present for husband.
Date of experience: October 18, 2024
My first time purchasing any motorcycle gear, ordered online and a few items I had to return/exchange so I went to the nearest store location. Like the title says, cool staff, quality service, great products! Will definitely continue shopping there.
Referred by a friend.
Ratings and reviews.
Date of experience: September 5, 2024
I had a great experience, me and a friend went to buy new helmets during the holiday sale and the gentleman who helped us went above and beyond, he was very knowledgeable about the products and showed us what different visor options we could get with our helmets! Being able to visually see how it looks helps so much before just buying without seeing how it looks in person. I appreciate his help and will be shopping cycle gear in the future!
Convenience
Highly rated, great reviews, and a good quality product
Date of experience: December 11, 2024
Cool friendly people, they have all the gear I need for safe, comfortable, and affordable motorcycle riding, they also carry top brands $$$ if that's your thing. If not in store they'll order it and send it to my home.
fast and easy with all my questions answered.
Local store and online website is easy to navigate.
Quality and it was on sale.
Date of experience: September 10, 2024
They are all over and exchanges are a breeze.
Date of experience: May 18, 2024
Convenience
Date of experience: March 29, 2024
Date of experience: March 1, 2024
Membership discounts
Date of experience: January 29, 2024
Easy returns at my local CG store, plus store personnel understand my need for comfort and performance
Date of experience: November 26, 2023
I can always find what I need online and when I go into my local store they are always so helpful and friendly. My first time in they a bunch of money. My last order took a while to show up despite paying extra for the faster shipping but I believe that was beyond the company's control as they had my order processed in very timely manner. Over all I have yet to have a bad experience with cycle gear and being an RPM member has saved me a lot already and my order usually show up extremely fast!
They're part of the RPM program and I have a store that is pretty local based off of my experience in store I figured I'd continue going to them.
They had all the parts I needed to get my back on the road to keep riding to end of the season and they showed up quick.
Date of experience: October 10, 2024
I spoke with Erwin at cycle gear in Jericho. As someone with no riding experience, he made choosing the right gear to protect myself an easy, educational, and fun process. I learned a lot about protective gear that is hard to learn about online. 10/10 would recommend coming here.
Friend Recommendation
Arai was the best quality helmet by far. Easiest to take off and put on as well as the most protective.
Date of experience: October 18, 2024
The original helmet I ordered was not in stock even though the website said it was. CycleGear gave me $15.00 credit for my troubles so I used that to buy basically the same helmet with different colors. They didn't have to do that, but they went above and beyond! I'll definitely be a returning customer!
They have a local store near me that I shop at but didn't carry the helmet I wanted. You could only order online.
Safety, Quality and it looks cool.
Date of experience: November 24, 2024
Shopped at a local store and they didnt have any e-bike helmets but they told me to order online.
Date of experience: November 13, 2024
I received the correct size that I ordered (which would typically be my normal as I like things snug) but it is actually much too small & I need to find out how to go about making an exchange.
Any help or information here would be greatly appreciated!
Awesome gear selection & pricing
To help with lower back fatigue
Date of experience: October 18, 2024
This is amazing! They were more than happy to answer all my questions and go out of their way to make great suggestions. As a new rider I really appreciate their openness and being proactive to share insights that will help you along the way.
They are honest and well educated!
I was referred by a current customer and I’ll be a customer for life
After talking with other people in the moto space and with the pros at Cycle Gear, they helped me land on the helmet I wanted and I couldn’t be happier with my choice!
Date of experience: November 8, 2024
Tons of gear and parts at great prices. On gear, they not only provide size charts but also an "Expected Fit" based on reviews and customer feedback that really helps with online sizing. If you still happen to get the wrong size it is generally really easy to set up a return or exchange. If you have a CycleGear nearby it is a great compliment to using the website and between the two you can find and accomplish just about any motorcycle needs.
Known and trusted brand/experience.
Great sales, good revies.
Date of experience: November 29, 2024
Shopping in Cycle gear was very enjoyable, it had available the product I was looking for and in stock, the free shipping always make me happy and more likely to shop so when cycle gear showed the option I feel completely at ease shopping there, I love my 10% first purchase discount code!.
The only thing I would like to improve is the delivery times and notification of shipment to easy the long waiting to get that great new toy found.
Overall, a great and straight forward experience, I keep coming back to check on new gear and offers.
Got the first purchase 10% discount and I was not planning on using it until I saw all the gear available at Cyclegear and then I know I had to use my code for that new piece of gear!
I was looking for gear that enhances rider safety and cycle gear had a great selection and tech help to understand the pro-cons of the gear, ended up buying the Helite airbag vest, but sadly I did not see the airbag pants that I saw advertised on other site.
Date of experience: September 3, 2024
First time rider so I didn't really know what kind of gear I was looking for, the staff in person was great and helped me out a bit. I sadly got a headache with my first helmet I thought fit well in the store, but at home it started hurting with longer periods, they made the return super easy!
Date of experience: October 27, 2024
Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."
See above
Won’t again
Date of experience: September 4, 2024
The only thing I have to say is, I'm 71 and no one helped me with rolling in 2 wheels and tires, (didn't even hold the door open) or help roll them out! There were 3 attendants working and not one asked if I needed help. Other than that, its was good.
The prices beat all other places.
I like running Dunlop tires.
Date of experience: September 24, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. I have sent this to the District Manager for review.