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CycleGear has a rating of 4.8 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,838 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I went in to have my 9 year old son fitted for street riding gear and johnny was amazing with him. My son is picky on how helmets fit so johnny spent days making sure he was fitted properly and even took the time to install my sons intercom in his helmet. Hes the main reason i go back. Im headed back today for another helmet and when winter comes, ill be headed up to see johnny again. Best service ever. The ONLY place i go for gear!
Products used:
helmets, child riding gear, gloves, shoes, intercoms, cooling vest. still going back for more.
Date of experience: June 2, 2023
Completely shocked at the reckless & senseless shipping handling of an expensive helmet!
The shipping box arrived with a side that had visible compression damage and I thought, "I hope my helmet is ok!". I took a picture of the box before I opened it in case I had to demonstrate a problem. Unfortunately, there was no packing cushioning material in the box! NONE, zero padding.
I took a picture of that too.
Then, there was minimal packing material inside the Arai box! I took a picture of that too.
It's very disappointing AND irresponsible for a $700.00 helmet to be mishandled this way, especially when recyclable packaging material is available. I sent the helmet back using that material because I believe CycleGear will re-sell it as-is and the helmet should not risk being shipped again without proper packaging material.
They took care of the return process well.
Prior reputation and experience
Prior purchase
Date of experience: April 17, 2024
Easy and done. Always a pleasure and great customer service.
Cuz chaparrel sucks donkey balls
Date of experience: August 11, 2024
I used mainly Cycle Gear for all of my bike shopping! Had to return some boots a bit ago and they were extremely helpful with every step! Love that you gain points by the purchases you make and can redeem them when you're ready! So far, I haven't been disappointed yet. They usually always have some kind of deal/discount on items.
Very helpful when returning boots!
Usually always have something available or able to quick ship things.
Usually always available in store or the quick shipping!
Date of experience: February 18, 2024
I've bought a helmet as well as a few cardos from the shop in South county STL, and I also bought my newest set of tires from the online shop. The tires were for my old ninja 250 and 2 companies make tires for them and when all the other shops were charging 300 for just the rear, I ended up getting both for around 220 from the cycle gear site.
Date of experience: June 2, 2024
Boots arrived on time and worked great! Fits exactly the way that the description shows. Great value!
Date of experience: July 19, 2024
So. I never got an e-mail from any purchase order or RPM rewards but I did get this email. My email is not blocking or going to spam.
Tried to call never got thru. Hung up. Store called and got a person to talk to fairly quickly.
Really good customer service at Store. Broad Street in Richmond VA.
Well Known for being quality product.
Date of experience: July 17, 2024
Had to drive 100 miles to pick up my tires which i could have bought anywhere for the same price or less and delivered free. The only reason i chose cycle gear was for the installation and balance of the tires at $30 each, which would have been great. However the cycle gear i chose for tires to be delivered to and installed said there machine was the wrong equipment and didn't know when a new one would be delivered, so a lot of time and gas wasted for nothing, thanks.
Date of experience: April 17, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Delivery was quick, and I received an email and pleasant phone message from the store. When picking up the package, I asked to see some other items that I was interested in buying, but the store associate seemed remarkably untrained in the dark art of customer service.
I prefer to shop at a brick and mortar store, and was under the false impression that they'd have similar inventory as Revzilla. This particular CycleGear is close to my work, and I like to have ongoing relationships with stores and their associates. After visiting this store a couple of times, I don't think there's much of a chance that it'll be my first choice.
It's the recommended oil for my motorcycle.
Date of experience: April 10, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
I ordered the wrong shield for our helmets. I went into the store and they were great about taking them back. Unfortunately they did not have mine in store and they thoroughly checked to be sure. They got online with me their and placed another order for delivery for the right shields for our helmets. Within in 2 days they came to the house and I was able to snap them in to the helmets with ease.
Always been a great store to get what we needed or wanted. I used them in Washington State many times and now I'll be continuing to use them in Orlando FL.
Date of experience: April 21, 2024
Got the email saying my parts was delivered called the store there answer was not sure but they would call. So 2 days later I drove clear across town to a kid with a sour attitude just to find out my parts have been there the whole time. Thanks Kevin Payne
Date of experience: March 11, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
I was glad to get the product I had the store order within a week. Employee was very helpful
Answering my questions and helping me out, especially as a new rider getting a walk around of the store and had the answers to all my questions.
Date of experience: April 25, 2024
Got exactly what I ordered and love how it looks. Service was fast
Date of experience: August 11, 2024
I personally work at the Jacksonville location, but before I was just a customer. There have been a lot of changes and a huge change in staffing. Everyone there knows a lot about motorcycles and we always like to help those in need. We always encourage customers beginner or pro to ask any questions they have. Overall just a great place to be at to talk motorcycles and shop for gear and parts.
I was originally told by friends when I first got into motorcycles. Now that I’ve explored Jacksonville Florida a lot more, I can say it’s the best place to shop at for motorcycle needs
My front tire was almost at 0 tread life, so I needed to buy a new set of tires. My coworkers at cycle gear recommended me to get the road 6s and I have been loving them so far.
Date of experience: April 12, 2024
All the members at greensboro store were extremely helpful and patient with me. Helped me figure out what gear would be best vs budget to help me make an informed decision on my needs. All products purchased so far have been perfect. Wish store was bigger with more product to be able to try on, but that's not on cycle gear. Will continue to keep shopping for most my gear here as the rpm membership has already paid for itself, and cover several good brands, even their in house which is budget friendly and of good quality.
Nearest motorcycle gear storefront that you can actually try gear on at.
Budget, deals, discount program, staff preferred, staff educated/experienced.
Date of experience: March 24, 2024
I ordered a product on Monday, was supposed to arrive on Wednesday, product said "2day shipping". I called on Wednesday and they haven't even sent out the item yet, said it was a "hiccup". I received my product by Friday. The rep was nice tho, he took care of it!
The rep was top notch! Straight to the point, took care of the problem and then some. No excuses just truth! That dude is awesome!
Someone I know has this product.
Date of experience: May 5, 2024
Date of experience: April 22, 2024
Discount codes
Date of experience: March 20, 2024
The folks at CycleGear in San Francisco have been very helpful, providing guidance, answering questions, suggesting options, and finding the equipment and supplies to keep me safe, comfortable, and having fun on my motorcycle.
Good product selection, good advice, friendly and knowledgeable staff.
Good quality, reasonable price, keep me safe and comfortable.
Date of experience: May 6, 2024
My order was acknowledged within 24hours by em, then shipped on time and acknowledged by em and received on time and in perfect condition. I couldn't ask for better service in a day when service is greatly missing in today's society. Thanks for a refreshing experience.
The most choices.
Best fit and price.
Date of experience: May 19, 2024
Good experience. Deliver right to the cycle gear they put the tire on the next day.very great experience.
Have had same time before
Date of experience: July 19, 2024
Checked online then went to local store. Store folks very knowledgeable and helpful no pressure sales pitch. Also many options to buy in store or online. No problem returns if needed. What's really nice about actual store is that they have a wide variety of gear in many sizes that you can try on to see how they fit.
Variety of product, availability, access to store
Fit,finish, comfort, available
Date of experience: March 10, 2024
I had an excellent experience with my purchase from Cycle Gear! I'm not a huge fan of online shopping when it comes to motorcycle gear, but I decided to give it a try since I live quite a distance from the nearest Cycle Gear store. Product descriptions were accurate, sizing was on point, and the shipping was faster than expected! I am very satisfied with my purchases!
Convenience and selection were top notch!
The products were well priced and from well known, quality brands.
Date of experience: March 18, 2024
I bought the medium size and it is a perfect fit for me. Very good protection and it looks awesome. Great purchase
Date of experience: July 13, 2024
I absolutely love shopping at cycle gear or any of their partners., either it be in store, or online, it's always quick and easy and a great price too. I buy everything I need to take care of my motorcycles and then some.
Returning customer
They were the right tires for the right price.
Date of experience: March 14, 2024
Ordered the at2 exhaust for my r7 everything fit as expected and product came with fast shipping and also was well packed will be ordering from here again for sure
The pricing was the best I could find and shipping was quick and reliable
I did alot of research and found that the at2 was the pipe I wanting for looks and sound
Date of experience: May 21, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.