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CycleGear has a rating of 4.8 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,835 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Ordered from another store. It came in and didn't fit. It was a gamble. They gave me a return and I bought something else.
In neighborhood
Date of experience: July 10, 2024
I'm a new rider and shifted wrong causing my bike to loop out and the helmet saved me from any head injury. I will get another after I heal up a bit
Friend recommend
Sales associate Leon said it was a good helmet
Date of experience: June 26, 2024
While shopping online for a front paddock stand, I was intrigued by the 2-day shipping. I placed my order at around 10am PST, but was told that the order would not be processed until after the weekend. Due to limited time from working two jobs, I decided to return the package when it arrived and purchase a stand in store instead.
Detailed and knowledgeable responses
Reliable, excellent customer service, somewhat fair pricing
Performing wheel removal for tire replacement in DIY fashion
Date of experience: March 19, 2024
Purchased a Cardo Edge for my new half helmet in consultation with Justin in the West Palm Beach Store. The Cardo Edge & half helmet accessories were delivered & installed by Justin perfectly in less than 4 business days. He then assisted with "pairing" to my 2018 Goldwing. I could not be happier. This is why I have used CycleGear for several years. Thank you.
Good service.
Replaced my water damaged Sena with the newest, most up to date model, Cardo Edge.
Date of experience: April 26, 2024
Cycle gear has everything I need. I'm not just saying this. They literally have the best jackets and helmets, and I love their shoe selection. 11/10 definitely recommending this place to anyone who wants to ride.
My boyfriend absolutely loves cycle gear and I fully support him and their business.
Because my boyfriend wanted a new helmet and I know it’s expensive so I gave him a giftcard and I love him so much.
Date of experience: February 19, 2024
I ordered a size medium axial back armor and was sent a size large. So I had to go to the store to return it, to get the one I really needed. So shopping online cost me time and money to get nothing in return
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2024
We are sorry you had this experience we will be contacting you to help get your issue resolved.
First time going to a Cycle Gear. Much better quality gear than what is available at most motorcycle dealerships. They didn't have the 2 XL Arai helmet I wanted in stock, but Roland was able to order it to be shipped to my house for free.
It's the only store around that carries high-end helmets and gear like Arai, Shoei, Schuberth.
The Arai Signet X helmet was the most comfortable helmet I have worn and has extremely high quality fit and finish as well as top notch safety features.
Date of experience: March 28, 2024
The manager, staff were great... tire was installed w/o hitch but after having motorcycles for 50yrs, still a bit of a sticker shock on the final price. The tire list was stated at purchase, while the tube and labor was not, so it was a bit more than expected. :) I would return to cycle gear if needed and if i live long enough..
The price of the tire was competitive
It was a tire that was available for a triumph
Date of experience: April 1, 2024
Had issues with the online part, one of my tires didnt come in, had to reorder for a higher price. But then, the guys at the broad st location were great, made the experience quick, easy, and enjoyable. Good save guys!
It was closer to my home
I needed tires
Date of experience: March 24, 2024
The guys at the San Marcos California store helped me out a lot to find what didn't fit so hopefully I won't have to return this jacket for being too small. Update:I had to return it for being too small. The guys at the San Marcos store were very accommodating and even offered suggestions on how I could get a larger jacket.
Date of experience: April 26, 2024
Ordered tires from the store on a Monday and they were ready for pickup on that Thursday. Took my rims in on Friday and they were ready for pickup Saturday. Great price on tires and outstanding customer service.
Best price on tires plus installation
I’ve always used dunlop tires on my E-glde classic
Date of experience: April 20, 2024
As a first time helmet buyer I needed a place to try a couple on and learn a little about different types. Excellent customer service and selection, Didn't have my size for the one I wanted but I was able to try on a different color and they ordered one for me and had it shipped to my house. Definitely the only place for bike life needs.
I researched online for a place with a wide selection of inventory on site.
It was just perfect for the price point, and very easy on the eyes. Lol
Date of experience: April 10, 2024
My mom and I had a good experience the employees were very helpful and kind they also related to us and made us feel comfortable. We ended up ordering on line and our purchase came 2 days earlier then expected. Overall would recommend
Date of experience: December 4, 2023
I don't remember the gentleman that helped me but he set up an account for me. Gave me some advice on helmets because I looked all over the internet watching videos and looking at all the data on what helmet would work best for me. Came in and had the helmet I needed, ordered the color I wanted online and got delivered a few days quicker than expected!
Recommended by other riders.
Fit, finish and safety
Date of experience: March 7, 2024
I like the layout out of their website, it's clear and easy to navigate. They have a wide variety of products and their availability is far better than most. I got my helmet on time, and it was packaged very well so that it couldn't get damaged during shipment. All in all, a stress free and very satisfying customer service experience.
Date of experience: March 17, 2024
The website is user friendly and easy to navigate. Nice selection of gear.
Great selection of cycling gear and very affordable prices. Stylish options
I needed an armored motorcycle jacket and I loved the choices available. I typically wear a medium but followed the sizing chart and went with a large and it fits perfectly.
Date of experience: August 9, 2024
I needed a new set of riding leathers for Flat Track Racing and wanted something that was affordable but also of good quality. I found this at Cycle Gear, which sells Sedici products. The items fit good and are comfortable to wear. It is a good alternative to having a custom fit that can be very costly for the infrequent times I will be wearing the protective gear.
Cycle Gear has a wide variety of products to choose from and a price range to fit an individual's pocketbook.
The quality of the Sedici apparel is excellent and is affordable for the average rider.
Date of experience: April 4, 2024
Great process, easy purchase and fantastic delivery time.
Date of experience: August 9, 2024
Prompt delivery
Good selection of products
Trouble free experience
Date of experience: August 9, 2024
The store didn't have her size in stock (XS), so they ordered it in. It came in, she tried it on, it fit, and we rode off into the sunset.
Convenient location, solid products and price.
She liked the look. I liked the features and the fit on her.
Date of experience: July 16, 2024
Smooth. No issues with order, shipping, product, etc. Happy with my purchase.
Needed to replace my shield.
Date of experience: August 8, 2024
Needing some specific motorcycle products, I went to my closest CycleGear store, where I found all of what I needed with exceptional service, plus was able to purchase new shoes. They had a great selection, from which I could find the perfect fit. This beats online any day!
Date of experience: August 28, 2023
I was in the market to purchase a new helmet since my current one was at its life expectancy. Anyway the customer service I received was above and beyond. Since the helmet I wanted was in stock, they ordered the exact one I wanted, and advised me in the best blue tooth setup for me. I couldn't ask for anything better, and the helmet is exactly what I wanted. I would highly recommend anyone looking for a new lid to try out Cycle Gear in Greenburgh, N.Y.
I previously purchased a helmet from them.
I'm a loyal brand kinda guy, especially when you received exactly what is advertised. So I purchased just the upgraded version of what I had currently.
Date of experience: May 13, 2024
I could not find any other seller with these shoes in my size. Everyone was out of stock. I can't wait to take these shoes out ridinf jet skis in the surf on 4/20 weekend. They feel really nice! Thanks for quick shipping and keeping good stock on these shoes
They had what I wanted
They sound like a great jet ski shoe and that’s what I need
Date of experience: April 8, 2024
We purchased a Shoei Neotech 2 for my wife. Of course the helmet is top notch. Unfortunately my wife is in between sizes. No problem as the store associate, who was very knowledgeable regarding helmets and Shoei in particular, did a little research while we waited and determined we could order a slightly thicker top pad for the helmet. He made the order that showed up at our home in a timely manner. Problem solved, perfect helmet fit!
It is local, has a wide selection of helmets and my wife was able to try on the helmet to assure proper fit.
Superior quality of Shoei.
Date of experience: April 21, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.