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CycleGear has a rating of 4.8 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,835 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Cycle Gear has a lot of motorcycle equipment, our local shop is heavy on clothing, helmets and tires. They do match prices on tires, which is what I needed, and they also have military discounts, but not on tires. I lucked out on the day of purchase they had a half price on tire install. Even though the tire would not arrive for a couple of days, they honored the install promo. Only thing with Cycle Gear install is that it is all off the bike install so you have to take the wheel in for the install. I dropped off in the morning and it was ready by the middle of the day.
They tried hard, but could not get military discount on tire, not included like % off codes.
Good Pricing and discounts.
Tire Shinko 777
Date of experience: May 9, 2024
The stores can't change scooter tires because the rims are too small but all yall you need is the adapter! Please consider that as an added service :) Thank you!
Because it's easy and well stocked and prices are good!
Date of experience: June 4, 2024
Super fast delivery and exactly what I wanted. A must get for the flexibility of not needing to swap shields which is a pain in *** on the RF-1400. Worth the price in my opinion 👍🏽
My local Cycle Gear associates are awesome, no BS. And recommend what u need, not what is the most expensive
Needed a better solution for night/day riding
Date of experience: May 22, 2024
Delivery - CG shipped a pair of tires separately. Only 1 showed up. CG sent a replacement and original tire showed up. Had to return the extra tire.
Installation - CG could not mount the rear tire. Finally decided the tire was defective. Had to return the tire & buy a new tire, but they could not honor the original price. Has to go online to Customer Service.
Couldn't call to get a price match. I had to request it via email, but got a quick response. Also arranged the return of the duplicate rear tire with CS via a phone call. They gave me a $25 credit for returning the duplicate.
CG matched a lower price I found & charged 1/2 of my local shop for mount/balance. Decided to try CG even though it was 10 mi away.
1st time on a Michelin Power 5, but I have been a Michelin Road fan for a long time.
Date of experience: April 17, 2024
Newbie to the motorcycle world and just a passenger. With Kevin's help I found the right helmet with a tinted bubble shield. The price was very reasonable. My first ride with my own gear was amazing!
My friend who owns a Harley recommended CycleGear
Fit, quality and price.
Date of experience: June 13, 2024
Cycle gear and the staff have been so good to me. I love the bike night and sense of community everytime I walk in the store.
It’s the only store for sport bike riders in Little Rock Arkansas
I do not like ordering things off the internet and like to go in person to touch and try on.
Date of experience: July 10, 2024
Staff is very helpful and great —plus they give you room to shop what ever your looking for and you don't feel pressured also will not give you any sales pitch —do your thing and look for whatever interest you in riding
Type of leather jacket I was looking for fits just right
It caught my eye and it is the same length as my riding vest
Date of experience: April 5, 2024
The service is just fabulous. The guy who help me to check my size and check personally if the race suit fits perfect, my gob just amazing service.
The price and big catalog
The price and quality
Date of experience: July 16, 2024
Painlessly Satisfying even when conducting business in the store itself.I have nothing but praise for your employees professionalism and knowledge about the items sold.I will continue conducting business with cycle gear under these present conditions.
Thanx
No hassle purchasing
I needed the products that I chose and I like the brands that where chosen
Date of experience: March 7, 2024
I have ordered tons of stuff from cycle gear before and this was the first time I ever had a problem. Ordered a new helmet headset. The site says it will ship within 1 business day. 4 days later it is still saying pending pickup by the carrier (USPS). Customer Service was no help on the matter.
Date of experience: May 4, 2023
Bought and returned 5 helmets before finding one that fit my weird oval shape. Super easy return policy and they were helpful every step of the way.
Also a great integration between stores and the website, being able to buy online and return in store.
Date of experience: August 28, 2023
Certain face shields and Pinlocks are compatible with certain helmets. You should add links for compatible accessories to find them easier.
Normally has the parts I'm looking for. Gastonia location also has great service.
Date of experience: July 17, 2024
Very knowledgeable staff and was patient with me in the beginning stages of choosing my first piece gear.
Trusted name, tons of gear.
Trusted name, safety ratings and overall look.
Date of experience: June 5, 2024
As usual, Cycle Gear had what I needed at reasonable prices. The shipping was fast. I picked my order up in-store and the experience with the employees there was great as well.
Always have good prices, good customer service, the items I want, and I wanted the items shipped to the store instead of my house.
Direct replacement tire for the one I had and the wheel weights were the right color and price.
Date of experience: June 5, 2024
I reached out to representative about the issue and it was resolved very quickly and satisfactory.
I reached out to representative about the issue and it was resolved very quickly and satisfactory.
Great selection and prices.
Quality and usefulness.
Date of experience: August 2, 2024
Surprisingly good for the price point. Well made with great zippers. Soft, class 2 protection seems great as does the air flow.
Familiarity and friendliness
The price point.
Date of experience: July 2, 2024
Stopped in the store to try on a few different jackets, they didn't have the colors I wanted so the salesman did an order to ship me what I wanted. Arrived on time and intact.
In store shopping with the ability to try things on so I can make the purchases I want and not have to worry about returns from just shopping online
Fit and colors, bonus was the jacket was on sale.
Date of experience: June 5, 2024
Did a little research on back packs was looking for something that could be used for day pack or for 1 to 3 day trip and this seemed to fit the bill. So far happy with it time will tell how durable it is.
Price was better than other retailers RevZilla etc.
Looking for motorcycle backpack that can also be used as a hiking backpack and liked the features of this one so picked it up.
Date of experience: October 15, 2023
Helmet I went to purchase was not in stock - store had it shipped to my house! Love it!
Great selection
Great price, great reputation
Date of experience: August 7, 2024
Over all staff is very helpful although staff tends to upsell a little to hard. If i have an item in mine, or a mindset for a product staff tend to offer something more expensive or something else than what is in the budget.
Local to me
In my budget
Date of experience: April 26, 2024
The staff was phenomenal with assisting me with my needs and had excellent knowledge with the products, after choosing a helmet that had to be ordered they did all the necessary ordering and it was there in a couple of days….thank you very much!
Friends suggestion
Employees suggestions.
Date of experience: March 20, 2024
Great customer service. I purchased something that didn't fit right, and was able to return it to a nearby store with no issues.
Customer service.
Date of experience: June 22, 2024
Easy to order. Send the tires direct to store to get mounting.
Date of experience: August 8, 2024
Robert at. Harrison St San Francisco was helpful and accommodating with me as a first time rider shopping for helmets. Found helmet brand but didn't have model. Browsed website and found perfect helmet.
Date of experience: November 28, 2023
Customer service at the store level was great but they definitely need to use a different shipping company, I won't elaborate here but the company (On-Trac) claimed my company was closed at 11:00 on a Thursday, then "attempted" to deliver the next day at 8:00 pm. It took an additional week for them to finally show up.
Price, local store, good selection.
Great reviews
Date of experience: March 28, 2024
All good but unfortunately my front tire was mounted backwards
Cost and quality
Date of experience: August 8, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.