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CycleGear has a rating of 4.8 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,836 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I live 4 hours from my Cycle Gear and the tires my bike uses aren't normally stocked. I had to order them online and have them shipped to the store. Then I had to call and make sure they would be able to mount them before making the 4 hour (225 miles) trip. I took the wheels in and was told they wouldn't be able to get to them that day because someone had called off work. I explained the situation and they said they had someone coming in and would try to find some time and get them mounted. I called a couple times during the day and finally went there to see they were still sitting behind the counter. The worker was able to get them done while I was in the store. In the end it all worked out.
I've been a customer for many years. I like the selection and pricing on the tires although the mount and balance fees have gotten kind of crazy. I remember when it was $5 per wheel instead of $30.
These Pirelli tires are recommended for my Aprilia Tuono.
Date of experience: May 5, 2024
I originally ordered the wrong face shield for my helmet (the nomad modular) and Cyclegear gave me a quick refund. After the correct face Shields came in, they installed it for me in store!
It is the only motorcycle store in my region.
I loved the iridescent colors!
Date of experience: June 3, 2024
Customer service was awesome, one guy left in shop and no one else around, line getting longer but he was courteous and thorough.
New helmet, above 500.00, store local to fresno, looking for other items in person.
Shoei is a good brand name, helmet had a huge discount, but its performance was utterly disappointing. My sub 300.00 helmet by scorpion performed just as well if not better. Smdh
Date of experience: July 5, 2024
The young lady that helped us with the fitting of my husband's helmet was amazing. She had him try on a couple of helmets and he decided which one he liked. She ordered it for us because He wanted white to match our Spyder. No pressure. She was great!
A friend brought us there a couple of years ago
Comfort and fitting
Date of experience: March 21, 2024
Ordering was simple and direct. The font size was large and clear enough to read without my glasses. All the information was in an easy to find location.
Cycle Gear has all of the hard to find motorcycle gear I need
Date of experience: June 5, 2024
Purchased a $200 motorcycle battery and Cyclegear's warehouse shipped it with basically no padding. UPS as usual took care of package by dropping it down a flight of stairs.
Luckily all it took was a phone call to CS and after a few picture emailed to CS they dispatch a new battery right away (Sent to the Brick and Mortar Store 1 hr away) but it arrived safe and not damaged.
Glad I bought from Cyclegear as it was and easy exchange.
Props to the Cyclegear Customer team.
Excellent. No hassle just simple pictures showing damaged $200 battery (Yuasa) That was damaged by UPS because of poor packaging done by Cyclegear Warehouse.
Local store 1hr away from home incase I need to exchange / return items
Top of the line battery for motorcycle (Yuasa)
Date of experience: March 31, 2024
Had to return a helmet because of an issue with the way it fit. The cycle gear customer service was excellent in helping us return and select the right product.
see above
Local store, online shopping, good prices.
Style and features
Date of experience: May 21, 2024
RPM account
Date of experience: December 19, 2023
Easy to use website with lots of info on the products. Good search filters.
Price and fast shipping
Date of experience: October 27, 2023
Easy experience has all the information on products that you need for example great detail in product description.
I went to an actual cycle gear store and enjoyed products they had but didn't have my size so I decided to order online.
Date of experience: July 15, 2024
I ordered battery jumper cables with smaller clip sizes to fit motorcycles. Engine started right up.
Previously ordered from Cycle Gear and happy with selection.
Battery on motorcycle discharged from sitting too long.
Date of experience: July 15, 2024
Customer service was great. He knew exactly what to order. Only wish they have a selection of gear and not the same thing you can get everywhere else
Only place that has what I needed
Only place that has what I needed
Date of experience: July 10, 2024
Had a good experience didn't feel pressure to buy. Chad was knowledgeable and answered all our questions
What stock was offered
Helmet, gloves and jacket
Date of experience: July 10, 2024
Smooth transaction. Good customer service. Recommend this seller.
Date of experience: August 7, 2024
I recently purchased motorcycle gear from Cycle Gear's online store, and I must say, I'm thoroughly impressed. From browsing to checkout, the experience was seamless and enjoyable. The website's layout is intuitive, making it easy to find exactly what I needed.
The selection of products was extensive, catering to both beginner and experienced riders. I found everything from helmets to riding boots, all from reputable brands. The detailed product descriptions and customer reviews helped me make informed decisions about my purchases.
The checkout process was quick and secure, with multiple payment options available. I appreciated the transparency regarding shipping costs and delivery times, which were both reasonable.
What truly stood out was the customer service. I had a question about sizing, so I reached out via live chat, and the representative was incredibly helpful and knowledgeable. They answered my query promptly and provided additional recommendations based on my needs.
When my order arrived, I was delighted with the quality of the products. Everything was as described on the website, and the packaging was secure, ensuring that my items arrived in perfect condition.
Overall, my experience with Cycle Gear's online store was exceptional. I highly recommend it to anyone in need of motorcycle gear. I'll definitely be returning for my future riding needs.
Cycle Gear's extensive selection, user-friendly website, exceptional customer service, affordability, and stellar reputation make it my top choice for riding gear. Their commitment to quality and customer satisfaction sets them apart from the competition, ensuring a seamless and enjoyable shopping experience every time.
Date of experience: May 13, 2024
My visor came in a different package but the rest of my items (2/3) came together on a different day. Everything was packaged very nicely with bubble wraps inside to make sure nothing was damaged :) thank you
Good variety of wares and a sale
Needed them for riding
Date of experience: February 26, 2024
No stacked items. Online order & pick up at store. Still nothing on shelves :((
Like a brand
Used to use the same verified, a good quality
Date of experience: August 7, 2024
Gloves came a day sooner than expected. They fit well, leather is soft. Good price.
A brick & mortar store is nearby
On clearance
Date of experience: August 7, 2024
Ordered Alpinestars Mustang v2 gloves and the right thumb was about half a centimeter shorter than the left. Took it back to cycle gear, returned it and they ordered me a new pair that fit. Delivery came in 2 days.
Will be buying from here again for sure.
I have a brick & mortar store close
Matches my cafe racer aesthetic
Date of experience: June 19, 2024
Ordered at the retail store. Arrived (sooner than expected) on my doorstep!
Date of experience: August 7, 2024
After ordering my gear on line for delivery to the local store, I received an email telling me when my order would arrive. On that day I received another email letting me know my order had arrived. When I arrived at the store, my order was quickly retrieved and I was able to try it on before leaving the store. As it didn't fit, the return was a breeze and another email was waiting for me at home confirming the return.
1. Availability of what I was looking for.
2. Ability to have product delivered to the store
3. Great process for ordering, great updates, great return process.
Reviews online alerted me to the product which sounded what I was looking for.
Date of experience: April 10, 2024
Bought my item at store. Staff was super friendly. Had item shipped home. Came in reasonable time
It’s on the way home
I like the color, material, price
Date of experience: July 29, 2024
The pants arrived and fit exactly to the size I ordered. They seem to be more for cold weather than summer time.
I like to get all of my gear from CycleGear if possible.
I chose the product for safety but also style.
Date of experience: June 30, 2024
Everything was well expla ined. I needed to exchange some items and was able to buy the right one that I wanted. So I'm satisfied with my buying experience at cycle Gear store.
Convenience
Date of experience: June 1, 2024
The coordination between the online and physical stores could use improvement. They blame each other for order delivery and return issues. The customer is stuck in between.
Average
Past purchases.
Good reputation and past purchases
Date of experience: June 3, 2024
I wish they were a little more pre broken in, but after a few uses, they are much better. I have heard the Velcro goes bad after a while, so far so good.
Date of experience: June 3, 2024
I ordered a chain and sprocket set to get delivered to my local store, the shipping never updated so I was worried it would be late but I got the email saying it was ready on the expected day. I went in to pick it up and then left a couple minutes later. It was perfect!
CycleGear works with me to learn what is needed for my motorcycle, I'm a new rider and the staff is very friendly and willing to teach me about what don't know.
My chain and sprockets were rusted on the bike I bought.
Date of experience: March 25, 2024
My overall experience with cyclegear has not been a positive one. The tire I ordered took about 3 days longer to come in than I was told it would take them when I got my tire mounted they damaged my wheel and have been putting fixing it off for 3 weeks.
Date of experience: August 28, 2023
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cason, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team for the store your issue is with.