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CycleGear has a rating of 4.8 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,836 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I had a great experience with CycleGear. The item was easy to find and it was delivered in just a few days. I have had nothing but positive experiences with CycleGear.
Product availability, price, membership awards, rapid shipment and delivery.
Enhance the look of my helmet.
Date of experience: June 4, 2024
It really is as simple as selecting your item, buy it, ship it, pick it up at your local store. Emails keep you appraised of the progress of your shipment and delivery. Just easy. As it should be.
They offered the particular product that I wanted at a reasonable price.
Need riding gear for a little cooler weather, but not quite cold.
Date of experience: June 3, 2024
Absolutely loved the SMS link to the closeout as well as the additional promo code. Very grateful and satisfied with this experience.
SMS Promo for Closeout link
Date of experience: October 3, 2023
11 days after ordering and the helmet I purchased has still not been shipped yet. I called and they said that is just the way it goes at Cycle Gear. Only order on line if you don't need the item for a long, long time. Makes you wonder why they do business that way. I did give two stars for the price and the customer service.
Date of experience: September 5, 2023
I got some amazing in store support but the product I wanted wasn't in stock there. So the team member helped me order it online. Was delivered super fast and exactly as expected!
I LOVE this helmet
Date of experience: May 23, 2024
Recently joined the ranks of riding, and CycleGear has been a tremendous resource to learn about & acquire the right gear for me!
Date of experience: June 20, 2024
Went into the store to look at and try on the new Sedici Strada 3 helmet. The salesman in store was very helpful with ensuring I found the right size and explained some of the upgrades that were made from the Strada 2
Have lived in the neighborhood with one of their stores for 20 years
I liked and trusted my Strada 2 and the upgrades to the Strada 3 fit the features I was looking for in a new helmet
Date of experience: April 10, 2024
Check when you receive to ensure that you have all of the parts, that the box does not look re-sealed and that you have a new, not previously used item.
Date of experience: June 4, 2024
I had previously used Rok straps, and these were just what I had before. However, five days after my order, the tracking link only said that the label was printed. UPS finally delivered the straps about 3 weeks after my order. Not sure where the delay happened.
I have used CycleGear several times before with good results.
Reputation and previous experience.
Date of experience: March 7, 2024
Shipping was fast. Overall everything was fantastic and I definitely plan on buying more gear from cycle gear
Have heard a lot of great things about cycle gear
Date of experience: July 12, 2024
Staff is super nice and informative. They helped me with all my doubts and requests. Love this store and I try to buy most of my gear here.
A friend recommended it
It was highly reviewed and convenient for me
Date of experience: June 28, 2024
I just ordered a tire and you guys brought it in. I was going to get it mounted but your service machine was broken I wasn't informed of that when I came down to pick up the tire but otherwise service was okay
Lowest prices on tires
Date of experience: April 19, 2024
My shoes were easy to find and they're very comfortable while riding
Date of experience: August 6, 2024
They are always kind and make sure I'm taken care of. Love everyone at Cycle Gear on Broad Street in Richmond. It's always a personal experience and I could not ask for more.
Fast turn around time for service, great prices, and awesome customer service.
I needed a new helmet and to have new tires installed on my wheels.
Date of experience: May 15, 2024
Purchased a helmet and headset via the cycle gear website and within my warranty time the headset left ear piece had issues so took a trip to the store and they got a new one order and replaced very quick.
It was really good and they helped a lot
They where a known location for bike gear
It seemed like a decent item
Date of experience: March 27, 2024
It fit perfectly as I was unsure to order a helmet online versus going to a store me and physically trying it on. Quality was obvious too.
Liked what I saw on the website.
Same as above
Date of experience: July 11, 2024
The staff was very helpful and took the time to answer questions. It was getting close to closing and we were treated great and staff was patient which is rare now days
Date of experience: June 3, 2024
I'm really happy with the product and EXTREMELY HAPPY how the guy in CycleGear treat me.Very nice and Professional.
Thank you so much.
See you guys soon
I’m with this company for years
I don’t choose it.The sales guy did it for me.👍👍👍👍
Date of experience: June 26, 2024
Went to a physical store to try on helmets prior to purchasing. Staff was very helpful at store and online purchasing was easy!
Experience at Plano, TX store and availability of product online.
Date of experience: July 13, 2024
Very accommodating and informative staff. They were quick to meet me and understand the purpose of my visit and show me products that would meet my needs.
One of the best alternatives to shopping at a dealership.
Met the need.
Date of experience: June 3, 2024
I'm an MSF Rider Coach and I ordered tires for 2 training motorcycles. They were extremely busy changing tires the day I came and said that they would try to get them done. The San Antonio employees are great and were able to get the tires changed that day. You guys are Awesome, Thank you!
Great customer service
Competitive prices
Date of experience: April 20, 2024
Date of experience: September 30, 2023
I love the ease of placing an order online and being able to have it ship to store. Despite a storm near where I live, the gear I ordered arrived a day early! The folks at the shop let me try everything on before I left and were very helpful getting everything unboxed. Awesome experience.
Being able to ship to store
They were on sale
Date of experience: March 9, 2024
I picked up the helmet last night, and had the best customer service from a fella named Eric. He was new, learning the computer system, and did a fantastic job. I got home, and the helmet looks cool, but it just didn't fit my backpacks head correctly. She will be deciding on a different helmet.
I love that CycleGear has a shop here in Meridian!
My backpack likes Icon helmets, and loved the look of this one. Sadly none were available to try on in store, so we blindly ordered it online.
Date of experience: October 14, 2023
While I appreciated the smooth transaction, I did not care for the fact that I wanted my items faster and paid for the one-day shipping and got my products more than 10 days later. I will need to think twice about it before I shop at cycle gear.com
Prior experience
Recommendation from friends and professionals
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2024
Thank you for taking the time to leave a review. It looks like your order had a 5-7 business day business day lead time prior to shipping. Selecting next day air will not change the lead time. Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Prior experience
Date of experience: February 9, 2024
Pinlock was ordered on Saturday and supposed to deliver by Tuesday. Actually showed up on Friday, 2 days too late to use on the trip that I had bought it for.
Part availability and belief that item would arrive on time.
For the helmet that I jad
Date of experience: May 25, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Greg, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.