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CycleGear has a rating of 4.8 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,834 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I have been a customer in the past for random items I was looking for. Recently, I purchased a new ride and went into the store in Santa Rosa, CA, and was blown away with the available products but what blew me away was the customer service from the team there. They were great.
Date of experience: January 28, 2024
Great value. I just love the jacket. I liked it so much my wife bought one also.
Cruise man garage.
Cruise man said he bought this jacket.
Date of experience: July 22, 2024
Had gear sent to store for pick up and folks at the store installed speakers and mic in new helmet and walked me through basics. Great service!
They had what I was looking for and can be shipped to a local store
Date of experience: June 21, 2024
My wife and I went shopping in the Murrieta location. My wife has never been on a bike, and was shopping for a helmet. She was extremely nervous just shopping. The sales rep was super helpful, patient, and very informative. His service really helped ease my wife's mind. Great job!
Large selection of helmets on display.
Sales rep recommended.
Date of experience: March 6, 2024
This worked out really well. I had the item shipped to a store near where I was traveling. Picked up my item when I got there. Thank you!
Date of experience: June 19, 2024
Ive ordered two jackets from Cycle Gear in the last two weeks, the first didn't fit quite right. Both times, I paid for next day shipping, both times, the jacket was shipped standard shipping (shipped Tuesday and arrived Friday). The jackets got here and it wasn't like I couldn't ride for the week, but what is going on at the shipping warehouse?
Shipping fees were refunded, would have preferred to have had the item actually shipped correctly at least once.
RevIt make quality gear.
Date of experience: March 22, 2024
Walked in to the store and immediately was asked if I needed help, which indeed I was looking for help and from then on they showed me the choices of what I needed, even have me the chance to try it on(helmet) and proceed to make my purchase, my choice of color was not in stock at store but was shipped in a timely manner, received, checked and was happy with my purchase.
Variety, easy to browse thru store and with the confidence that if they didn't had what I needed on hand, they will ship it to my home.
They have lots of knowledge.
Have been doing research on it and knew that I could try it on at store.
Date of experience: March 26, 2024
I've never had a problem with cycle gear, in-store or online. The items I ordered arrived on time and in perfect quality. I wouldn't hesitate to order from them again if I need something.
There’s a location by my house
Needed a new leather jacket
Date of experience: May 6, 2024
I have found the sales people at the Lawrenceville store to be very knowledgeable about the products they sell. They have been very helpful when needed, but also allowed me to browse on my own as I like to do.
Date of experience: March 18, 2024
Went to store, no selection of boots but am going to try by online anyway, took a week to get but worth the wait..
Daniel Orozco good man!
Date of experience: June 25, 2024
Every time I've gone to cycle gear I notice how helpful they are. They stick with you and help you find right size, they point out sales and even help with installation. Sometimes they are busy with others but the always seem glad to help even if it takes a while
Good selection and service
Quality and price
Date of experience: November 15, 2023
Tires shipped in a carton with spacers inside tire to keep sidewalks open.
Previous positive experiences. Good price.
Date of experience: July 31, 2024
Love shopping at cycle gear. They have everything I need and more. Thank you cyclegear
Options, easy website.
Date of experience: July 31, 2024
Staff was very helpful in selection of best system for myself.
Found great selections and a somewhat local store.
Wanted music while i ride.
Date of experience: July 31, 2024
Tires installed and balanced professionally, very happy ;)
Date of experience: July 31, 2024
No specific issues, I ordered multiple things and everything was delivered successfully.
Most available motorcycle store.
Date of experience: July 31, 2024
The Mag Case is pretty good hold very strong to the handlebar mount but the magnet isn't as strong as I thought it to be. It holds up great on bare metal but a little weak with painted metal. Still holds on strong and won't slip so I'm happy with the products!
Date of experience: January 2, 2024
GREAT! Service! Fair price, timely delivery, will shop in the future!
Date of experience: July 31, 2024
My favorite pair of gloves for off-road use are Fox's neoprene backed glove and CG had them on big sale in addition to the clutch pack and bar risers for our Beta 390 RRS. One stop shop and everything arrived faster than expected.
Product selection, quality service.
I NEED them. Along with a few other motorcycles, of course.
Date of experience: March 23, 2024
Needed to replace my pin lock I was riding with the visor up and a bug hit it but when I cleaned it of there were two scratches directly in front of my left eye 👁 so thus the new pin lock
Store didn't call me when the pin lock came I called and they couldn't find it even though they received it the day before if not for that I would have awarded 5 stars
Originally bought the helmet
Fit my melon 🍈
Date of experience: May 13, 2024
I placed an on line order for a Simpson helmet which was delivered within two days, but the helmet was one size to big. I followed there easy to understand return process, and ordered the correct size helmet, and again within two days had the helmet. The return process, and the refund went smoothly and timely with no hiccups. My experience with CycleGear went flawless, and extremely happy with the no issues process. Thank You CycleGear, and I recommend them to all, and will be using them again in the future.
Recommended by a close friend.
The quality
Date of experience: February 26, 2024
Great shopping experience, delivered on time and super job by the people at the store. Ended up buying more stuff there. Love my yearly CycleGear visit in Las Vegas.
Had some doubts over the delivery dates. The person at Customer Service responded quickly and solved all inquiries
Has all I need and the store pick up option is great for me as an international visitor.
Experience with the brands
Date of experience: April 22, 2024
Had to order online since stores have very limited women's clothing, especially in plus sizes. Online offering wasn't much better. So had to buy and charge the cost without knowing if the pants would actually fit. Order was delivered to store as promised but the pants ran small in size.
Date of experience: August 8, 2023
I wanted a helmet with the rigth certifications but didn't want to spend a lot of money since I will use it for riding ebikes and mountain bikes, it is light enough, it makes me feel safer, and I like the quality and look of the helmet.
Price and a local place where I can try the helmets, customer service is good.
The certifications and mips at less than $200
Date of experience: April 26, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for sharing your feedback. We appreciate you taking the time to share your experience. We do offer a 90 day return policy. Please reach out to us at customerservice@cyclegear.com or contact your local store and we can assist in getting the issue with fit resolved.