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CycleGear has a rating of 4.8 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,831 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Ordered the wrong part online, returned to the near by store transaction took place in few minutes, refund credit was immediate! Fantastic
Reordered the correct part online received within few days... truly credible policy online or in store
Indeed the best Cardo is the best. 3+ year used the Bold and now I upgraded to the Edge.
Date of experience: December 11, 2023
Date of experience: October 23, 2023
I called their customer service cause my helmet was stolen fed ex left the box in front of my door at 10:30am I was at work so it sat in front of my house for over 4 overs I have four shelters in a block radius and cycle gear doesn't replaced stolen packages and fed ex won't take my claim cause I'm not the shipper. So I put a claim with my credit card. When I called CG for a waiver of shipper so I can put in a claim with fed ex the customer service agent was super rude and hung the phone on me….
I called their customer service cause my helmet was stolen fed ex left the box in front of my door at 10:30am I was at work so it sat in front of my house for over 4 overs I have four shelters in a block radius and cycle gear doesn’t replaced stolen packages and fed ex won’t take my claim cause I’m not the shipper. So I put a claim with my credit card. When I called CG for a waiver of shipper so I can put in a claim with fed ex the customer service agent was super rude and hung the phone on me…. I guess cycle gear wasn’t trying to help me with situation…. Customer service addressed me as like $#*! it call ur house insurance or renters
Date of experience: March 29, 2024
We had stopped into your store in Clifton Park and that was awesome. Your selection was grand. My wife found a jacket that fit but it was a little tight. So we ordered the next size up. The price was great delivery was fast, But the jacket was still not right for size, So we are returning it to the store to hopefully find something that fits.
They said we could eturn it with no issues
I heard awesome storys from other bikers about going there.
It was weatherproof and allseason jacket
Date of experience: November 23, 2023
I had a helmet shipped to the Lynwood store, and when I went to pick it up, they happily installed my visor and pinlock that I had gotten elsewhere (because CG was out at the time), and also installed my new Cardo system at the same time.
They have a bricks and mortar store as well as online ordering. Plus the price was the best.
I like Arai helmets.
Date of experience: June 4, 2024
Delivery, ordering process, the chat were great. The product itself. Not great for the price point.
Just about the ordering process
Only physical store I could think of.
Date of experience: July 29, 2024
Marissa is very good at what she does. Marissa has good customer service and treats her customers with respect and values there option. She is a great manager and represents cycle gear as a valued employee.
Because of employees like Marissa
Good product
Date of experience: October 9, 2023
The staff at Cycle Gear were incredibly helpful and courteous with the order of my mesh jacket. I highly recommend them.
Wide selection of gear.
Date of experience: June 8, 2024
No issues, fast shipping and great riding gear. I will be ordering more riding gear and bike parts from CycleGear. Thank you
I’ve used them in the past and knew they are good
I needed new boots and gloves
Date of experience: June 24, 2024
Went to the store to purchase a bag for my bike had to order online which I don't like it's like buying in the dark you have to wait till the product arrives to see if it's halfway what you expected I was lucky in the bag was what I wanted you can keep that order online s***
Purchase the back from cycle gear about 15 years it lasts me a long time so therefore I went back to cycle gear for my new bag
Purchase the bag from cycle gear about 15 years ago got a good long lasting out of it so I went back to cycle gear for a new one
Date of experience: March 30, 2024
Cycle Gear strives to have the product I need in stock and available. Has always been a go to store filling in for the absent country wide brick and mortar motorcycle store.
Because they are always available and able to return easily.
Best pricing.
Date of experience: May 14, 2024
How should I choose a helmet if I don't see a photo on your website? Why can't you fix this error? Last week I saw the photos, but now I don't. Fix it. I like your store, but I will have to order a helmet from another store
Date of experience: December 6, 2023
The sales person did help me significantly, guided me to buy the suitable riding gear for me, truly grateful
Date of experience: June 25, 2024
I'm very happy to receive this Bell 500 custom helmet in white.It didn't take much time to get it.
I can rely on professional support.
Mayber drivers will see a white helmet over a black helmet.
Date of experience: July 16, 2024
The guys there are all upstanding, customer service oriented, pleasant people to talk to. It helps that they are knowledgeable and help me get what I needed.
Cool factor
Date of experience: April 18, 2024
My windshield arrive on time. The only problem was the apace adaptors for my 7/8 handle bars were missing. I contacted the company and their only response was to return the complete windshield. I didn't want to re-box everything and return it and wait another couple of weeks to get my windshield
Date of experience: August 8, 2023
Quick shipping, quality parts. Would recommend to anyone.
Date of experience: July 29, 2024
Fast Shipping, Great Customer Service. Highly recommend.
Date of experience: July 29, 2024
Easy to work with Knowledgeable staff. Explained everything very well.
I like walking in to a Brick and Mortar store
Cost plus fitment
Date of experience: July 29, 2024
Very prompt order processing and dispatch.
I recommend the store
Date of experience: July 29, 2024
Fast processing of orders. Fast shipping. The product always matches the description.
Date of experience: June 16, 2024
Two different associates helped with my order and I left satisfied. Products are holding up well too. I got them on spring sale, so that was great too. Up to 20% off
Date of experience: April 20, 2024
You guys lied and said that my order was shipped, but tracking number shows fed ex never received it. Yes, I was refunded, but it's a horrible way to do business. I will not be a repeat customer.
I made a mistake
Date of experience: April 18, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
I like the Givi crash bars that I ordered, but delivery took way too long. I bought the same thing from another supplier after my order took so long. I received the second order first. I tried to cancel this order but I was told that it was too late.
Date of experience: May 1, 2023
Ordered a bike jacket with a waterproof liner in it. Jacket came in, was very obviously returned by someone else. Waterproof liner was missing. HOWEVER, customer service was extremely nice and helpful, exchanged jacket in just two days, and I got a nice, brand new one.
Absolutely lovely, helped me efficiently replace product in two days!
I have gotten many products before from cycle gear
It worked for my needs and had a waterproof liner that was removable as well.
Date of experience: October 10, 2023
Needed a Garmin gps mount quick. Found it online at cycle gear. Went to my local store to order it, so that they would get credit for the sale. Received at home 3 days later.
Good price and local store.
Replacement part.
Date of experience: April 16, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.