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CycleGear has a rating of 4.8 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,831 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Easy to find, order and pay. Shipping was fast and product is as advertised.
Date of experience: July 26, 2024
Good value. Good price. Good availability.
Date of experience: October 6, 2023
The order was placed and confirmed at local store which included priority 2nd day shipping which was prepaid when placed. Confirmation e-mail showed an extended date. I called customer service spoke to Matt who told me that 2nd day delivery wasn't available on my order which contradicts the confirming copy which explicitly stated 2nd day shipping available on this item. The order was placed on April 3rd and was shipped the following day by ground transit which arrived on April 10th, a week later. While I did receive the order I feel that no effort was made to correct the method of shipment when called to customer service attention. I trust that this will be addressed.
Local store locations with quality items and service of previous orders.
Quality product at a competitive price
Date of experience: April 16, 2024
I have bought a lot of things from Cycle Gear in the past, in the stores and online I think. Shipping took too long. I got notified the parts would arrive the next day 3 times. When the parts arrived they looked like the ones I had bought from Harley Davidson in the past for more money, but they didn't fit until I took a hammer and screw driver to them. Next time I will go to the store and have them order. If any problems I will return to the store.
I have always had good experiences with them in the past.
I wanted it and it was cheaper than Harley Davidson. For this part if I need it again I will pay the extra and get it from Harley
Date of experience: December 14, 2023
I like them. Products good quality
Date of experience: December 2, 2023
No problems at all. Everything went smoothly! Diego and Navi/Nabi (sorry, i forgot!) from Pleasanton, CA were extremely helpful!
Received a lot of recommendations to come here.
Very well known and comfortable.
Date of experience: July 2, 2024
Store had the gloves I wanted, but not in my size. Employee that was assisting me checked stock in other nearby stores. None there either, so they helped by ordering the gloves I wanted in my size, and had them shipped to my door. Item that arrived in the one I ordered, and in the size I needed.
Much better selection of products than other closer stores in my area. Staff seemed sufficiently knowledgeable in the products I was interested in. Also reminded me of related items I forgot I wanted/needed, such as the back pad insert for my jacket.
I liked the construction quality, weight, and comfort.
Date of experience: October 10, 2023
As usual, whenever I order something from cycle gear, the items come fast are exactly what I ordered and have no problems. Thank you very much.
Date of experience: June 7, 2024
They were great. As soon as the product came in the door we were able to get it no dilly dallying around at all. They were also very friendly in the store. Awesome experience!
Easy fast and reputable
Needed it for the front end of husbands bike
Date of experience: May 17, 2024
I had no idea the Sedici Strada 3 was a brand new product. I had no idea because the floor associate never mentioned it; the only thing that mattered was finding me the right helmet within budget. I tried on several, in several sizes, and that was the one that won out. It wasn't until I looked online while tracking my order that I realized it's a brand new model -- and it's a great one, at that!
CycleGear is my closest, most well stocked motorcycle supply store here in Los Angeles. It's where I bought my first helmet and jacket when I started riding, and it's where I'll keep shopping in the future.
Comfort, shape, features, all for a very reasonable price.
Date of experience: March 21, 2024
Both gentleman I worked with were extremely knowledgable and confident in the products they sold. Will be a repeat customer as often as my wallet allows.
Love the service and location
Great quality, and good recommendations from riders as well as salespeople!
Date of experience: April 29, 2024
I get way too much email from Cycle Gear. And embedding a tracking image in every image on the email means I can't even read the email if I disable tracking, so what's even the point of receiving them?
There's one in town.
There's really nothing else like it. And I needed it.
Date of experience: October 7, 2023
Sized helmet in store, ordered color selection online. Ordered Friday, delivered a week later on Friday. Shipping seemed a tad slow, but product was what I wanted & in mint condition.
Date of experience: May 7, 2024
I was looking for a helmet for my ride and daughter, the size I needed was out every time I tried ordering but I inquired about availability and within a week the size I needed was there for me to order. Cyclegear is here for us always!
I only choose Cyclegear because my experience in ordering is great and have the largest selection and prices I can afford
I wanted a good protective helmet for my wife and daughter because I have a Fireblade and they know the danger factor of the bike, so safety first
Date of experience: December 27, 2023
The guys in the Miami shop are always very gentle with me. They give me all the info I need, but most of the time I have to search online for a product because it is not available locally
The variety of choice
I was searching for a short jeans for a lot of time, but it was almost impossible to find and to try it. This time I ordered online and tried it in the store. I was lucky for the sizing
Date of experience: April 24, 2024
I got my girlfriend a great jacket at a good price and with a delivery, and when we mistook her size we encountered a helpful staff member to lead us to get the right one.
Thanks
Excellent
I found on Cycle Gear a product that we liked
The jacket seems to be well made with the right materials, which ended up as described and at a good price
Date of experience: May 11, 2024
I bought the wrong size boots and had to return them. Easy to return to the store. Bought the right size online since the store didn't have it in stock.
I like the boots
Date of experience: May 19, 2024
I ordered tires. Arrived within 3-days at store. Currently arranging to have them installed on my rims. My problem is that I have to take them off my cycle and bring them to the shop. I don't have the tools, the torque wrenches or the strength at 68 years old.
Same as on bike now. Honda forums cross-checked.
Date of experience: November 29, 2023
Shipping was decent and helmet was in new condition. The return process is slow and you have to pay shipping back. Takes weeks to get your money back.
Date of experience: May 17, 2024
Good jacket for not too much, feels great to ride in the and the people working were friendly and helpful
Date of experience: June 21, 2024
I followed the tracking of my order and when it showed that my order had arrived at the selected store I was expecting a call or email. None came. I called the store to see if I could pick up my order and was informed that my order had arrived but had been marked with a different name. Thankfully I was able to get my order before someone else was notified to pick it up.
That is where I bought a large percentage of my riding gear.
I wanted a windscreen for my bike and this one seemed to be the best choice.
Date of experience: October 22, 2023
Great product and the man at the store helped me a lot and was very kind and I don't know what else to say, I have to fill the fifty word count but I don't have much to say. I really appreciate how customer service oriented the man at the store was with me. He made an order online for me from the store.
They’re the only store near my house
I need them
Date of experience: October 18, 2023
Credit card machines would not accept my card to issue a refund. Clerk ended up offering to leave the charge in place and ship me the correct battery, which I agreed.
Local option.
Previous experience.
Date of experience: April 22, 2024
It was a painless experience. I was hesitant because I didn't have a chance to try it on in person so I had to go with the sizing chart that was adjacent to the helmet selection. When the helmet arrived it fit perfectly!
Local store
Date of experience: November 24, 2023
I order a new face shield for my Icon helmet every beginning riding season because the face shield I have apears to scratch super easy. Every year my red shield is more yellow. I dont know why!?
Convenience
I needed a new one.
Date of experience: May 23, 2024
Customer service at Cycle Gear was exceptional. They made the order process and delivery process very easy.
The helmet I ordered was too large so had to return it. They made the return process very simple.
I have purchased from them before and was happy with the process.
Wanted a 3/4 shield helmet but since I couldn't find one to fit, went with a special detachable shield.
Date of experience: June 13, 2024
As far as the tire I was very happy with product but the tire machine was down and the sales person said they could mount the tire when the tire machine was fixed which might take two or three days to fix but they could not balance the tire because they did not have the part for the tire machine, which I don't understand because they mounted and balance my harley rear tire a couple of weeks ago
Because I ordered a rear tire and had it mounted
Used Metzeler before
Date of experience: October 6, 2023
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
