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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    660
  • Value
    14
  • Shipping
    2323
  • Quality
    5768

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,071
Neutral
172
Negative
159
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Instant Feedback

18,826 reviews

1
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How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,959)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (941) shopping experience (80) customer service (516) right size (33) couple days (23)
Thumbnail of user gregoryc1324
Michigan
2 reviews
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Ordered my replacement tire which was out of stock every where I looked and it was delivered 4 days later

Reason I chose this business:

Convenience

Reason I chose this product:

Direct replacement

Quality

Date of experience: June 5, 2024

Thumbnail of user rogersp18
Texas
2 reviews
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Good quality and easy online checkout. Things are a bit pricey so explore your options before making a great investment.

Reason I chose this business:

Choose cycle gear because it's close by and trusted brand.

Reason I chose this product:

A back pack is handy for caring needs like a truck of a car.

Quality

Date of experience: June 5, 2024

Thumbnail of user davidg7074
Florida
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I expect that by now internet purchases should be easy and efficient and accurate. This one was all three.

Reason I chose this business:

I was looking for a hi vis mesh jacket and you just happened to send an email with one.

Quality

Date of experience: June 7, 2024

Thumbnail of user davidy1174
DBT
Washington
1 review
0 helpful votes
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April 19th, 2024
Verified purchase
• Updated review

The staff at Bellevue Cycle Gear is always really knowledgeable and willing to help. That makes shopping here so much more enjoyable. Please send that team my thanks!

Reason I chose this business:

Best place to shop for Motorcycle gear and not overpriced like dealerships are with gear.

Reason I chose this product:

Needed real riding boots and something to cover neck area against elements

Quality

Date of experience: April 9, 2024

Good so far!
April 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I shop at a retail store regularly

Date of experience: April 7, 2024

Easy and quick
December 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Used it before for all my gear

Date of experience: December 27, 2023

Thumbnail of user arjenb3
AB
Georgia
2 reviews
0 helpful votes
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April 18th, 2024
Verified purchase

They carry a wide selection of brands, but equally important, they have brick and mortar stores not too far from me, which makes returning an item so much easier.

Quality

Date of experience: April 8, 2024

Thumbnail of user dans2747
Minnesota
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

David is great to work with. Both darkside and bright side installs were done wonderfully and I take all my MC tires here now.

Quality

Date of experience: June 5, 2024

Thumbnail of user ericr1627
Illinois
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

Ordering was easy, size & quality is fine, they arrived to the store a week later than promised, that's the only problem I had.

Reason I chose this business:

Quality merchandise

Reason I chose this product:

Favorite company (Sedici)

Quality

Date of experience: June 4, 2024

Thumbnail of user gordonl227
New Jersey
2 reviews
0 helpful votes
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June 30th, 2024
Verified purchase

Jeremy was super informative and helped me with everything I needed. As a new rider he showed me what I was looking for and how things should fit.

Reason I chose this business:

It was the nearest motorcycle gear store.

Reason I chose this product:

Best value and style at my pricepoint.

Quality

Date of experience: June 20, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Thumbnail of user debh373
Kentucky
1 review
0 helpful votes
  • Send Message
December 15th, 2023
Verified purchase

Emily at Cycle Gear in Merrillville Indiana was extremely helpful in selecting boots. Unfortunately we ordered the wrong color. The return and exchange went smoothly. The correct boots arrived without a problem. Much apreciated

Return/exchange

Reason I chose this business:

Nearest store

Reason I chose this product:

Good reviews

Service
Quality

Date of experience: December 15, 2023

Thumbnail of user scottl1314
New Mexico
2 reviews
0 helpful votes
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April 3rd, 2024
Verified purchase

I won a great 10L Sedici dry bag at one of the Tuesday night bike nights. It fit perfectly on my KLR650 crash bars so naturally I had to buy a second one for the other side. It wasn't in stock but we ordered it and it arrived a couple days later. Great experience all around.

Reason I chose this business:

Price, location, staff and they put on a fun bike night.

Reason I chose this product:

I won one in a slow-drag contest and wanted another to match.

Quality

Date of experience: March 24, 2024

Thumbnail of user geralg1
Ohio
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

They have to have the right person in order for the job and they can get a new one for you if you need to go back and look for one or the others and they will get the right person for the right one for the job

Quality

Date of experience: December 6, 2023

Thumbnail of user michaelg2969
Washington
2 reviews
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Quick turnaround for ordering and mounting and balancing my rear tire on my motorcycle.

Reason I chose this business:

Close by and good pricing.

Reason I chose this product:

I chose the Avon Roadster II because I have been using their first edition for a while and like the way it works.

Shipping
Quality

Date of experience: July 27, 2024

Thumbnail of user bradleyb583
Arizona
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

As usual Cycle Gear provides the tools to seek and destroy in the apocalyptic waste land that we call the United Disgrace.

Reason I chose this business:

Because they aren’t a pain in the $#*!. Not yet anyway.

Reason I chose this product:

Needed body armor.

Quality

Date of experience: July 6, 2024

Thumbnail of user mikez1006
California
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Great customer service, great price, and fast shipping very positive

Reason I chose this business:

Because they mat he'd online retailers

Reason I chose this product:

Because it fit my bike and it was a good price

Shipping
Quality

Date of experience: July 27, 2024

Thumbnail of user raym979
California
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

When I opened the box from S & S parts, the accessory bag of parts had been opened and the clamps and plugs for the unused ports for the O2 sensors were scattered through the box. The parts bag had been opened before the box was sealed at S & S.

Reason I chose this business:

I could order parts from them and have them shipped to a store in a different state because I can't get them in the state that I live in.

Reason I chose this product:

I like the finished product.

Quality

Date of experience: March 28, 2024

Thumbnail of user chrisw2638
Kansas
2 reviews
0 helpful votes
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July 2nd, 2024
Verified purchase

When it comes to my motorcycle needs wether it's riding gear or parts for my bikes I go to cycle gear.

Quality

Date of experience: June 22, 2024

Thumbnail of user richardf2720
North Carolina
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Ordered in store as I was nearby and wanted to pay via cash. Shipped to my house as expected

Shipping
Quality

Date of experience: July 25, 2024

Thumbnail of user peterr1676
Delaware
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

I'm a newbie on the bike, and every experience I've had with Cycle Gear has been top notch. Always willing to take the time to help explain products and to help the customer get the best deal for his/her needs.

Date of experience: August 28, 2023

Thumbnail of user thomasc3812
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase

Recently bought 2 pair of shoes and both ripped in the first week of owning them.

Reason I chose this business:

In store purchase

Reason I chose this product:

Needed new riding shoes

Shipping
Quality

Date of experience: July 20, 2024

Thumbnail of user mh1013
California
1 review
0 helpful votes
  • Send Message
September 11th, 2023
Verified purchase

The pictures of the product do not show the product. I purchased a tail case rack. I thought I was purchasing the tail case. The photos show only the case, not 1 photo showed the rack. It was misleading. I returned with no issue.

Date of experience: August 28, 2023

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

Thanks for reaching out to us, MH. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.

Thumbnail of user mattf510
Washington
2 reviews
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

I love than they have parts, I wish the stores had more bike-specific stuff and a broader selection of sizes, but I understand the need to maximize floor space, only stock what moves. Etc..

Reason I chose this business:

Price and availability

Quality

Date of experience: April 9, 2024

Thumbnail of user richardd3232
California
1 review
0 helpful votes
  • Send Message
October 30th, 2023
Verified purchase

It seems like Comoto brands version of two day shipping means that they'll maybe ship it within two business days, by the slowest means possible.

And the gasket I ordered arrived creased, despite being tremendously overpacked. So I can only assume it went into the box already creased.

Reason I chose this business:

"free 2 day shipping" for members

Reason I chose this product:

Quality product

Quality

Date of experience: October 30, 2023

Thumbnail of user bobn624
California
1 review
0 helpful votes
  • Send Message
November 30th, 2023
Verified purchase

I'm assuming this is my helmet purchase as I answered a previous survey after I bought a jacket, jeans and gloves. Jose (?) was very helpful in taking my head measurement and directing me in trying on helmets. I came back a couple weeks later and bought a Shoei Neotech II. Very happy with it thus far.

Reason I chose this business:

Close to home.

Reason I chose this product:

Watched lots of YouTube product reviews and talked to M/C friends.

Quality

Date of experience: November 30, 2023

Thumbnail of user torinf
Canada
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

I had great service and excellent communication for my order

I had questions about ordering on line for in store pickup as well as exchanges if the size of the jacket was wrong. All my questions were answered.

Reason I chose this business:

Carried brands that are difficult to find. Good prices and convenient location.

Reason I chose this product:

The style and brand

Service
Shipping
Quality

Date of experience: July 27, 2024

Thumbnail of user dakotab117
New Mexico
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Store clerk was nice and informative. Here is extra text to fill

Shipping
Quality

Date of experience: July 27, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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