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CycleGear has a rating of 4.7 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,820 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Once again it took a week to get something promised at 2 day shipping. There was no information via tracking site(s).
So I asked multiple times via customer service page but didn't get any response until AFTER the already-late item arrived. The you give me store credit? What the actual f*... You're apology is just to lock me into your crappy service further?
I'm tired of hearing promises of two day shipping. It's a fng lie. There is always an excuse. Yes, this is a very "first world" problem but you're the ones breaking promises. Zero reason to trust cycle gear.
Also, you start with prices higher than anywhere else. Most times you have a excuse to not price match.
But even if you do, why should I bother? It takes DAYS to get a response and I can already have the better priced product delivered by the time you even get your act together to price match. Then I'd just have to wait on your excuses and slow shipping...
CG brick and mortar are nice but understocked.
CG web is OK for browsing but at this point I go elsewhere unless I "have" to buy from you.
Sent multiple inquiries, it took days to get response. None of the context (E. G. My complaint) was included in the response.
I'm an idiot and/or slow learner... Couldn't find what I wanted elsewhere
Tried on in local store.
Date of experience: May 5, 2024
Shipping speed is unreliable - even as a "RPM" member. To ACTUALLY get 2-day shipping we still have to pay more. This BS about business-days-only counting is misleading.
Streamline in-store returns and pickup, as an option in the interface. This would probably save overall shipping costs as CG could bulk/freight ship returns or even restock into stores for items returned in perfect condition.
By now you have lots of data about what sizes i've purchased, and KEPT, so you sh/could suggest how items may fit me and recommend sizes.
Only place in-US with boots in size i was looking for, sunk-cost of rpm membership. "devil you know"
Date of experience: April 2, 2024
Cycle Gear has everything you need and then some when it comes to gear. The customer service is spectacular. Highly recommend!
Date of experience: June 3, 2024
Staff was great delivery was early great price just overall great...
Good options not to far away and good prices
Great price and always good product
Date of experience: July 26, 2024
Fed Ex lost one of the two tires in my delivery and Cycle Gear customer service was so fast and friendly to get a replacement sent out the same day! So happy with my purchase thank you!
amazing, fast and friendly and got me taken care of right away
Recommended by a friend
Needed new tires
Date of experience: April 10, 2024
Good price. Just as described. Description was better than other cites.
Date of experience: July 26, 2024
Very pleased with delivery time. High quality product from Givi as expected. Thanks.
Have a membership and knew it would save me a couple bucks
Date of experience: July 26, 2024
Product perfect as described priced $100 less than other stores! With fast and free shipping
Price and in stock
Date of experience: July 26, 2024
Great in store service team, answer all my questions. Even though the product was out of stock, we were able to order and have it shipped to my home.
Date of experience: June 3, 2024
Only problem is it's missing a piece. I went into cycle gear and they said it was probably misplaced when I had my sena installed. Would have been nice to have.
Date of experience: April 1, 2024
I just want to pay money in legitimate United States currency and receive goods. Why must I review the product? I did not sign up for this.
The dude I talked to was nice. The rest of you can consume my whole package. Please never contact me again.
Because you had the product I wanted. Please never email me again.
It’s got metal on the toe so I can throw sparks.
Date of experience: June 3, 2024
Bought parts thru them. Quick and easy to deal with. Got striaght to buisness. Found my part that I needed. He got it ordered. Part was a match
Date of experience: June 25, 2024
Two different times I ordered online. Once to have it drop shipped to my house and once to the store. Both times I had problems with my order. The first time they canceled my order and didn't tell me. I only found out because I called them. The second time, it took twice as long as they said it would take and I had to make four phone calls before I finally got my order. The guy helping me was very courteous and as helpful as he could be, but it still didn't get resolved until I threatened to cancel my order.
Date of experience: March 29, 2023
Stop in in person. Very helpful young man help me order and delivery of product was right on time. Ty
Date of experience: June 2, 2024
Item was out of stock. Staff ordered one in. Received notice it was at store. They installed unit promptly
Reputation, proximity to my home, good store with great selection
Received free with new helmet purchase
Date of experience: June 4, 2024
First time running these brand tires. So far, so good. They are stickier than the oems... time will tell how long rhey will last.
Date of experience: June 25, 2024
After putting in my current address on cycle gear website and finding out PayPal issued old incorrect address I immediately contacted cycle gear and was promised and told to be rest assured they would intercept my $1000 item. After zero notification from cycle gear letting me know they actually did not intercept my package was left at the door of old address! I was simply told by cycle gear after the fact " we failed to intercept and there is nothing they can or are willing to do" I was certain my pkg would be stolen soo I rushed driving erratically to get to that address. I was fortunate enough to see the pkg at that door soo I got it but I swear I aged by 5yrs from the stress of the situation. Ultimately it was PayPal's initial damage However cycle gear is particularly disingenuous about there help and or service! Just wasn't helpful at all. I will never order from this company again!
Absolutely terrible!
I will never again!
Because I wanted it.
Date of experience: February 14, 2024
Got a lot of help about jackets and gloves and ordering gear to be delivered to my house was an easy process. Arrived quickly as well.
Good selection of gear online and in store
Quality/safety and didn't break the bank
Date of experience: June 4, 2024
Finding the item that suited what I was looking for took awhile, but that is because I was very picky.
With the help of the reviews on the items I looked at I was able to choose what I needed and I am very happy with what I received.
Good selection and there is a local store to go to if I have any difficulties with the purchase
The harness I chose has protection for the ribs and was one of the only items that offered this protection.
Date of experience: April 8, 2024
Ordered the tail tidy by new rage llc for my 2018 aprillia tuono v4, to match my led turn signals by them. I use cycle gear for the rewards and the mil discount. They also have a great selection and a store close to my house.
Great selection and prices.
To match other product on bike from same manufacturer
Date of experience: February 16, 2024
My 1994 Goldwing was in storage for 7 years and I finally got it out to repair and upgrade to start riding again. I took the front and rear wheels off and brought it to Cycle Gear in Lawrenceville, GA for a new set. They were extremely helpful in suggesting the best tire for my ride and were great at mounting and balancing the wheels.
This is my go-to store for my ride and accessories.
Date of experience: August 28, 2023
Came in and they didn't have the size of helmet I wanted in store. Store associate Daniel ordered it for me and it arrived within a few days! It's a very nice helmet with sweet designs on it.
Date of experience: May 5, 2024
I bought a helmet a while back and the computer system freaked out and canceled the order after it was made staff was super helpful and friendly and we go the problem worked out in the end i got my helmet and i love it
I’ve been buying my riding gear from cycle gear since i was little and was getting it for Christmas from my parents
I had the rest of the gear to match the helmet and really liked how it looked
Date of experience: February 13, 2024
Great price for the quality of the gloves I ordered. Was delivered fairly quick. The membership is definitely the way to go if you're new to biking, and plan on ordering a lot.
Free Shipping cuz I’m a member
It was 30% off!
Date of experience: April 22, 2024
Large selection and a knowledgeable staff helped me find the right helmet for my needs. Excellent suggestions provided to ensure proper fit and comfort.
Recommended by friends
Comfort, looks and protection
Date of experience: March 29, 2024
Store employee also assisted me to check my size. Really helpful. If I can try it one with the same brand helmet in the store, that will be perfect. When I try it on at store, there is no any inventory of HJC helmet available. Because the design of each brand is slightly different, the level of comfortable is also different to different user. This helmet is not very fit to me but the overall of the product is good with promotion price.
Date of experience: October 14, 2023
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com and reference this review. Please include further details regarding your shopping experience/issue