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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,935 reviews
I walked in to browse at some new helmets. The staff was very helpful. They were knowledgeable about helmet styles and sales. Got a great helmet at a great price.
Convenient to visit “brick and mortar” as well as online.
Quality and sale price
Date of experience: November 16, 2024
Went to the shop in Killeen, they didn't have the size I needed but they were able to have it delivered. The vest came in quickly and fit perfectly!
Variety of products.
Had several pockets and great design.
Date of experience: December 22, 2024
SMALL TOOL KIT AND AIR PUMP FOR THE ROAD! I CAN HANDLE PROBLEMS ON THE ROAD WITH THE STEEL HORSE! EVERY ITEM WORKS GREAT! THANK YOU CYCLE GEAR HUNTSVILLE AL! GREAT JOB AS ALWAYS!
GREAT SERVICE! IF ITEM IS NOT IN STOCK THEY WILL HAVE IT IN A FEW DAYS!
ADD TO MY ROAD TRIP PACK!
Date of experience: December 7, 2024
Online better selection than in store but convenient that it can be exchanged after Christmas in store if needed.
Recommendation from family member.
Price, color, features
Date of experience: December 19, 2024
It was easy to go through the process of buying, and it arrived on time, although shipping times where longer than originally expected at checkout.
Date of experience: December 1, 2024
All the process to select the armor, and size, and process the payment was smooth and easy. Although by being a member I was supposed to get the 2-day delivery, the actual delivery took roughly 4 days.
Date of experience: August 2, 2024
Efficient, my only issue is I have to enter 50 characters in the box in order to submit the survey. That's annoying
My husbands go to for gear
So he can pick out what he wants
Date of experience: December 20, 2024
Very satisfied with the delivery time and product came as described. Highly recommend or purchase from Cycle Gear again!
Biggest variety of parts that want place
High quality was a big factor
Date of experience: December 23, 2024
Webpage is easy to use, Ordering is always easy and fast. They have just about anything you need for your riding needs.
Always easy and fast
Wanted to try some better gear out
Date of experience: December 20, 2024
Your the best plan and simple
Date of experience: December 10, 2024
I appreciated the ease of purchasing, and having the option to purchase gift cards online. Easy gift giving!
Date of experience: December 19, 2024
I have always had great experiences at cycle gear in person and ordering online. Great service, great products, great prices, and will buy again
Lots of product options
Went in person and found what fits right
Date of experience: December 20, 2024
I went inside looking to buy a helmet, I informed the sale associate, Johnny I think his name was. He helped me measure the circumference of my head, and I got a Shoei RF-SR out of it.
It's a brand I've used before and trust.
Associate recommendation and safety ratings.
Date of experience: December 14, 2024
Answered all my questions before purchase. Love the extra long return period. Really nice store with so many items to pick from. If mot they go the extra steps to find it for you. Will definitely be purchasing from them again.
Wanted a store near buy should I need to return. Had great reviews!
Christmas present for husband.
Date of experience: October 18, 2024
Bought a tire and shipped to store. Phoned store to learn how the process worked, then checked out and clicked on Ship To Store.
Past experience and tire installation.
Date of experience: December 20, 2024
Ordering through Cycle Gears website was flawless. The tires were delivered to their local store on time and without issue. The mounting and balancing of the tires by their store personnel was atrocious.
During the mounting process, the finish on both wheels were damaged in multiple locations. The dot on the tire was not aligned with the valve stem, it was about 150 degrees out of alignment. The weights on the wheels from the previous tires were not removed prior to the new wheel and tire combination being balanced. This resulted in an excessive number of weights being placed in three distinct locations on each of the wheels.
I dropped off the wheels with the old tires the weekend before the scheduled delivery. I picked up the wheels and the new tires the following weekend. Despite having the wheels for an entire week, when I arrived to pick them up the tires had been mounted but the wheels were not balanced. This meant that I had to wait for nearly an hour for them to be balanced. When they were finally presented to me, the valve stems were without caps. When I remarked about it, they installed caps but one of the caps did not fit properly being too short to cover the entire threaded area of the valve stem.
I had to bring the wheels home, remove all the weights and rebalance them myself. I still have not been able to find a properly fitting cap for the odd sized valve stem installed on one of the wheels. The damage to the wheel's finish will be there for the life of the motorcycle.
Competitive pricing and favorable prior shopping experiences.
Quality and selection of the product.
Date of experience: November 23, 2024
Good price on SBS brake pads but most pads are packaged in blister packaging to protect the pads. These pads came loose in a box. I guess they are o.k. We will see when installed ( probably fine)
Price and convenience.
Hard to find ( newer brake pads for 6th generation, 2018 to 1024 Honda Goldwing)
Date of experience: November 11, 2024
I spoke with Erwin at cycle gear in Jericho. As someone with no riding experience, he made choosing the right gear to protect myself an easy, educational, and fun process. I learned a lot about protective gear that is hard to learn about online. 10/10 would recommend coming here.
Friend Recommendation
Arai was the best quality helmet by far. Easiest to take off and put on as well as the most protective.
Date of experience: October 18, 2024
The team in the store was very helpful, clearly knowledgeable and very focused on the customers needs and satisfaction
Available brands and model and price
Date of experience: December 20, 2024
I received the correct size that I ordered (which would typically be my normal as I like things snug) but it is actually much too small & I need to find out how to go about making an exchange.
Any help or information here would be greatly appreciated!
Awesome gear selection & pricing
To help with lower back fatigue
Date of experience: October 18, 2024
The products and services are excellent. I order both store and home deliveries. The selection at my store is vast but rarely satisfies my needs so I order delivery. I buy my tires from CG and have used the mounting service for my last three tire changes.
Word of mouth originally led me to CG. Now I like the services and selection online.
I needed to change my oil.
Date of experience: October 26, 2024
Date of experience: August 25, 2024
I like cycle gear. The only problem I have had is vendors don't ship to customers.
Good deals.
Date of experience: October 14, 2023
Returning customer and I'd like to thank cycle gear for great experience on their website! Filtering out what I'm looking for and the descriptions on the products was a great help and thanks for publishing customer feedback it really helped
Past experience
Date of experience: October 26, 2024
Prices are good, ordering is easy and I always get what I need. Servo eliminator worked perfectly. Thanks.
Discount and good refferences about the company
Date of experience: December 2, 2024
Everything came sooner than expected, well packaged, and was exactly what I hoped for. Thank you, CycleGear!
Date of experience: December 20, 2024
Quick and easy experience! I received my new steel braided brake line really quick. Excellent quality and the price was great as well.
Good selection and close proximity to my home for pickup.
Date of experience: December 7, 2024
Bought stuff, the stuff works well. One of the stuff was battery operated air compressor that fits in your hand.
Date of experience: December 19, 2024
I signed up for all of the mailing lists in order to get "10% off your whole order" - only to find the thing I wanted to order wasn't eligible. This felt like a bait and switch and I now have an entirely poor impression of the whole organization.
I was told this was the place to buy the helmet I bought.
It was recommended to me.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2024
We do apologize you had an issue with the promo code. First, please make sure you are logged into your account. Guest accounts may not be eligible for promotional discounts. We offer many promo codes for new and existing customers. Unfortunately, some manufacturers do not allow us to extend a discount this is why we must say ***Exclusions do apply*** I have added a link below to our exclusions. Also, additional restrictions can apply depending on the promotion. Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343 before placing the order and we will be glad to assist and confirm any exclusions or restrictions. Once again, we appreciate your feedback and we look forward to doing business with you in the future.
https://www.cyclegear.com/discount-exclusions
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.