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CycleGear has a rating of 4.7 stars from 5,944 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,786 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I can travel and shop. Sweet My husband got a backpack with his new helmet purchase. I claimed it and loved it but he was not happy. So I ordered one for myself
Date of experience: October 2, 2023
Ordering was an easy experience, quick delivery, quality product for a reasonable price.
Previous customer
Needed a quality light jacket
Date of experience: July 11, 2024
I've never had an unpleasant or negative experience at CycleGear.
Date of experience: July 11, 2024
Easy process, as usual from Cycle Gear. On time delivery never fails.
Date of experience: July 11, 2024
RPM money and had what I needed
Date of experience: March 27, 2024
Date of experience: March 7, 2024
The best, fastest experience one could ask for! Thank you!
Availability
Completion of chrome kit
Date of experience: July 11, 2024
Had a tire that the cord was showing. Checked Cycle Gear site. The had my tire shipped to the San Jose store. Arrive on time and no hassels.
Previous customer
Date of experience: June 4, 2024
The team members at cycle gear are professional and helpful in gear I wear for riding and for parts for my motorcycle they make it hassle free very satisfied and will continue to shop with cycle gear of Fresno on Blackstone and Ashlan!
Date of experience: August 29, 2023
Angel and the Team at Vancouver CycleGear have been amazing to work with while I get back into motorcycling. Great advice and assistance along the way.
Date of experience: August 30, 2023
Very good, been using cycle gear for all my motorcycle clothes and gear since started riding again in 2018, knowledgable guys at store in Lenexa Kansas
Bought before several times
Upgrade helmet
Date of experience: March 15, 2024
I have placed an order with CycleGear on 23-Feb-22. At the time I'm writing the review on 09-Mar-22 my shipment is still with USPS. As per CycleGear info, the international shipments suppose to take up to 5 business days. We are as of today at day 8 and the shipment is still in the distribution facility. Not even been shipped abroad.
For the pleasure of not getting my order (anywhere near) on time and/or near any timelines stated on the seller's website, I had to pay $40 for shipping, for a small to medium light package. I'm yet to find out if that will be the total shipping cost or I have to pay additionally if they are using another local shipping company in the country I live in.
Oh, they offered me $20 off my next purchase, like there will be one...
Guys, just avoid.
Just as a reference, my orders from FCP Euro took 3-4 days tops from the moment I place my order and shipping is cheaper for ca spear parts = heavy packages.
Tip for consumers:
DONT!
Products used:
Motorcycle Jacket
Date of experience: March 9, 2022
We ordered boots how we expected them to look based online, they look nothing like it.
We googled boots and my son loved these so we had to find local and found you
Same as above
Date of experience: July 2, 2024
Ordered an O'Neal Sierra II dual sport helmet. Love the helmet and CycleGear had a good price and quick shipping.
Chose CycleGear because they also have a local store in case I needed in person assistance.
The O’Neal Sierra II had everything I was looking for in a dual sport helmet: DOT and ECE rated, a pull down sun visor, well ventilated, adjustable peak, good quality construction, and it’s a good looking helmet.
Date of experience: June 15, 2024
Apparently I was the lucky customer this time that had to wait over a week to receive my product. However, the CycleGear staff tried to remedy the situation to the best of their abilities.
The person was able to compensate a little for the inconvenience.
I have a store near me and I also have a membership.
I have wanted the product for a decent time and it was also recommended to me by a friend.
Date of experience: March 14, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Saw the Shoei helmet I have had my eye on was on sale so I went to my favorite outfitter and placed my order. When it came a couple of days later, I went in and had my communicator installed and as always am Very Happy I went to Killeen CycleGear. They have treated me and my Brothers & Sisters in The Priesthood Motorcycle Ministry very well. Thank You.
Killeen CycleGear have always treated me along with the rest of my Brothers and Sisters in The Priesthood Motorcycle Ministry very well.
Highly recommended and rated.
Date of experience: December 7, 2023
The team was working together and answered all questions and dialed us in on what we were looking for. New helmet purchased and they confirmed fitting and safety. Will definitely be back!
Online pricing
Price, fit and safety! Staff was awesome
Date of experience: December 19, 2023
Had the stuff I ordered online for my wife delivered to the store. Store staff was very friendly. Looking forward to many years of buying from this shop.
Was looking for a chance to check out the new store
It looks like what my wife wanted for Christmas
Date of experience: December 14, 2023
Other than the order saying I bought 2 helmets and 2 were delivered when i only ordered 1 and 1 was delivered everything was fine, i was only charged for 1
Been shopping with them for over 10 years
Date of experience: March 27, 2024
The gloves seem ok at the sale price. But XL is too big, L is too tight.
I was already there.
They were on sale.
Date of experience: July 3, 2024
I have approximately 15 Scorpion helmets. I recently purchased another brand. I was not happy with that one. So, I came back to Scorpion. This new, higher-end Scorpion is worse than the other brand. They keep trying to improve on perfection. There's only one way a change on perfection is going to go.
So I could return easily if needed.
Past experience.
Date of experience: April 24, 2024
The only reason I knew that I could pick up my order was because I tracked the package to see that it had been delivered to my local store 2 days prior.
Date of experience: April 22, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Ordering thru cycle gear is always a cinch... Shoes are great. They are very comfortable, they use the same insoles as my Asics and comfy cush Vans. Shoe is solid...
Easy ordering and can return to the store if sizing is off
Usually has the best fit for me. Trust the band
Date of experience: March 23, 2024
I made a purchase and felt the terms were not clear. One of their reps reached out to clarify the issue and went above and beyond to satisfy my concerns, thank you.
The rep that contacted me was very nice and made things right..
Have purchased in store in the past
Date of experience: December 19, 2023
Have purchased in store in the past
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2023
Efficient. Thorough. Extensive. Direct. Easy. Genuine.!
Date of experience: July 2, 2024
Simba assisted me with finding the right helmet and gloves, sizing, and was able to get the gear to me before the track day. Highly recommend him when visiting cycle gear for your riding gear!
Large on site inventory and customer service reputation.
Quality, fit and finish.
Date of experience: April 8, 2024
Walked in there with my son and wife about 20mins to close and they where great sized me and my son for a helmet and we got what we needed left well after 6 and they where cool with it
Honestly it was the closest place to me but i will get everything i need there from now on
Date of experience: April 10, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
You can return your purchase within 90 days. In order to qualify product must be in new, unused/uninstalled condition. All original packaging and tags must be included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.Returns will be refunded to the original form of payment once the items have been received and inspected.