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CycleGear has a rating of 4.7 stars from 5,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,783 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
My first experience with cycle gear was easy and painless. Really happy with my purchase and how quickly my helmet arrived. I'll definitely shop here again.
Recommended from a friend
Customer reviews and price
Date of experience: March 15, 2024
Just like title says, my (98m) dog (12f), that we will call Broccoli for privacy purposes, has violated my confidence. I am the sole breadwinner in the relationship and have purchased this dog so many bones during our time together. To date I have spent at least a hundred dollars on bones. I thought things were going pretty well for a while there, but we have had some arguments; I prefer there to not be $#*! smeared on the rug, but Broccoli has other plans in mind. I express my discontent, but it seems to just fall on deaf ears.
I went to bed early last night and left Broccoli alone with my laptop. This morning before work I realized the laptop was still on and that Broccoli forgot to logoff. The first thing I see are these disgusting, filthy pictures of other bones displayed on the screen. My credit card was out of my wallet and sitting next to the laptop. $5,000 worth of onlybones subscriptions have been charged to my card. To make matters worse, there's $#*! on the rug again.
I am writing this from a park bench soaking wet from the tears. All of this is making me contemplate going to the shelter and adopting a dog who appreciates the bones I choose. Am I overreacting or does Broccoli deserve this?
Date of experience: April 19, 2024
Great product at an awesome price! If they are still on sale and you are looking for a helmet, shoes neo tec 2 is a great helmet! Totally worth the price!
Love the product!
Date of experience: March 7, 2024
Paid for next day shipping for a planned trip did not come for 3-4 days
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2024
Customer service keeps folks coming back, and I have always had a great experience at both Cycle Gear locations I visited. Will especially has done a great job and should be commended.
Date of experience: August 28, 2023
AS I'M RIDING MY MOTORCYCLE AND KEEP RECEIVING TEXTS FROM CYCLE GEAR. I HAVE TO PULL OVER ON THE FREEWAY TO READ THEM! I HAVE OVER 800 MEMBERS (Wanderlust M/C) IN MY CLUB AND CAN'T TAKE THE CHANCE THAT SOMEONE HAS CRASHED OR NEEDS MY HELP! BUT I COULDN'T FIGURE OUT HOW TO "OPT OUT OF TEXTS" THIS IS BULL$#*!!
Date of experience: August 28, 2023
Please reply " STOP" to the text and this will stop future texts.
The website is easy to navigate in order to find what you are looking for and the riding pants I ordered where delivered quick.
Date of experience: May 12, 2024
The manager was helpful and knowledgeable. Knew the different pros and cons of individual items and didn't recommend any of them, just gave knowledgeable advise and let me make the decision.
Pricing and the ability to try something on and get a feel for it.
Comfort and protection
Date of experience: March 19, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Received the clear trap door for the kuryakyn hypercharger scratch on one side. The protective film was only on one side and as a result it arrived scratched.
Great
Regular customer
Needed a replacement
Date of experience: April 25, 2024
I loved the website and all of the useful reviews. Someone had described their shoe size (which was mine) and how theirs fit perfectly. So I ordered the same size and they were true to size.
Seemed like a huge assortment and options. Price was great and I found the personal reviews very helpful.
I wanted some riding boots that didn't LOOK like riding boots. Reviews were helpful and the boots are fantastic.
Date of experience: March 7, 2024
The store staff assisted et in selecting the best fit for my bike.
Easy to shopping experience
Fit and quality
Date of experience: June 30, 2024
Read title almost all my boxes were damages with holes in them
Only option
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2024
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.
So we can assist you and make this right
Awesome experience as always with cycle gear. All the employees are so nice and knowledgeable
Supposed to be badass and it is
Date of experience: July 2, 2024
Great customer service at a great price. It shipped fast and was a perfect fit and a better shade than I expected. Installed and used it already. No fogging at all and it helped with the snow glare.
Pricing and quick shipping.
It was the right shade and correct fit
Date of experience: March 11, 2024
I am pleased with the quality of the pants I purchased. I read that it is wise to purchase one size up from what I normally wear. I did this and the pants fit perfectly!
Good prices
Good quality
Date of experience: March 7, 2024
Delivery was fast and easy to pick up at my near store in Fontana, the best customer service, cool open face Bell helmets, nice gift for an affordable price.
I saw the advertising online.
Needed a retro style and we found exactly what we were looking for and better price than other stores.
Date of experience: March 21, 2024
I came in when it was busy. Greeted right away and assisted. I had lots of questions and originally came in due to a recommendation. It was my first time in a cycle gear store. Came in to look at a shoei helmet. Options were presented but I didn't like any of them. They employee helped me look up a different helmet and laid out some options like credit etc. I applied and in the end decided not to take that option but come back a week later which I did and again great service by the same person. I ordered a 950$ open box helmet ( in spoke wa) and paid in full and left. Along the way I was able to easily follow the order and emails etc and connect to the purchase online tracking easily. I was emailed And called when it arrived in a timely manner and I came back to get it a day later. Only bummer was another employee wanted to see it since it was a nice helmet and he opened the box while I was talking to the original guy who helped me so he exposed it before I had a chance to have my moment of glory. But all was ok. I was assisted w my pin lock anti fog shield and was on my way. Good experience.
I was recommended from another store in post falls I’d. I was looking for a fit and sizing of the shoei helmets. ( this was my first helmet in years and I was looking for something specific. And higher priced. Couldn’t find it anywhere so I opted to have assistance to order it online a lot though the store not my own Amazon etc. due to customer service I got which was great and the fact that I could possibly return it if I didn’t like it or fit well. But I loved it and kept it.
Look, fit, style. Found it in u tube and then sought out a store to see if I could find it. I wanted a stylish helmet like not many people have.
Date of experience: March 8, 2024
The salesman was very helpful in placing my order I the guy what I was trying to do an he walked me through it
Great price on the part indeed
Date of experience: May 24, 2024
It's been years since i was at Cyclegear. Glad I went. I will be heading back for bags.
Years ago I went with friends.
The price was great. And quality was great
Date of experience: June 29, 2024
The tracking said my order was on it's way to USPS for 5 days. I thought the package was lost but it finally made it to USPS who delivered it immediately.
Close, convenient, and honestly the only motorcycle store I know of.
I bought a bike that already had a quad lock mount, so I wanted a quad lock phone case.
Date of experience: May 10, 2024
Online ordering / website cart is clear and easy. Delivery took less than a week. Size was a problem, but return and reorder process is good/not a hassle to reorder larger size.
The Katy Texas store is near me. The return policy is very good.
Date of experience: March 10, 2024
I have buying products from Cycle Gear for many years and I'm always happy with the product availability, delivery time when ordering online and in-store customer experience.
Ex. customer service
Cycle Gear has a long history of delivering products, parts and gear that I'm looking for
Needed parts and gear for my dirt/off road riding
Date of experience: November 20, 2023
I bought the seat for my 2007 CBR 600, it's very comfortable. It does add an extra 2 inches in height compared to my older seat.
I’ve heard of the brand before
I needed a new seat
Date of experience: May 3, 2024
Very easy. Talked with associate prior to ordering. Replaced my HJC helmet with new HJC so ordered on line, shipped to store.
Have a store locally I use.
Date of experience: June 3, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.