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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.7 stars from 5,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    660
  • Value
    14
  • Shipping
    2290
  • Quality
    5738

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.8%
Positive
5,040
Neutral
172
Negative
159
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Instant Feedback

18,767 reviews

1
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How would you rate CycleGear?
Top Positive Review

“Awesome service, great customer service and helpful personnel. What else can we ask for :) thanks CG”

BIST
12/17/24

Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆

Date of experience: 12/27/24
See positive reviews
Top Critical Review

“I received my order quick but”

Jeff
12/29/24

The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop

Date of experience: 12/19/24
See critical reviews

Reviews (5,928)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (938) shopping experience (80) customer service (512) right size (32) couple days (23)
Thumbnail of user elleb76
Florida
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Very happy with the jacket, seems kinda cheap that the back pad isn't included for the price. The recommended one on cycle gear can be found for half the price on Amazon.

Reason I chose this business:

Close if I needed to return.

Reason I chose this product:

Good ratings

Quality

Date of experience: February 20, 2024

Thumbnail of user isabelm276
Pennsylvania
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

It was a good experience. The employee helped me pick out the right size and type of helmet I needed.

Quality

Date of experience: April 22, 2024

Thumbnail of user joel1747
Nevada
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Like the boots fit good. For the person who haven't owned this type of boot they run small try them on before ordering a pair.

Reason I chose this business:

The price was great and they were $ 100.00 less then the R2.

Reason I chose this product:

Because the price. And the quality of these boots are top notch even though they aren't the R2.

Quality

Date of experience: April 20, 2024

Thumbnail of user ryang1181
Virginia
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Went to the store in Springfield, size wasn't available. Associate in store help with the purchase order and got the helmet in a week. Another added to the collection and its a great helmet!

Reason I chose this business:

Best shop in town

Quality

Date of experience: March 30, 2024

Thumbnail of user jamesh7736
Arkansas
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

My Neo-tec 1 aged out. Saw the great price on the Neo-tec 2 and chose it over the newer 3rd gen helmet. Shoei helmets are the gold standard in my book and Cycle Gear always has all versions.

Reason I chose this business:

Past experience is a positive. I also like the option of seeing the choices and determining sizing. When I am in CA, I shop at the store; when in AR, I have it delivered. 🤙

Reason I chose this product:

Owned the previous generation of Shoei Neo-Tec helmet.

Quality

Date of experience: March 26, 2024

Thumbnail of user ashleyw645
Michigan
2 reviews
0 helpful votes
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July 7th, 2024
Verified purchase

Easy process for gifting to family via online process and usage

Quality

Date of experience: June 27, 2024

Thumbnail of user ronnies360
New York
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

They were very helpful finding gear for a first time biker. Definitely going back for the rest of my gear.

Reason I chose this business:

Location and products

Quality

Date of experience: May 19, 2024

Thumbnail of user tristanh134
Minnesota
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Employees were nice and helps save me money and helped me find the right equipment

Reason I chose this business:

Recommendation from friend

Reason I chose this product:

I ended up with gloves helmet jacket

Quality

Date of experience: June 28, 2024

Thumbnail of user cesarc324
North Carolina
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

I love Cycle Gear. Local shop and online. Keep my local store and peeps please.

Quality

Date of experience: June 27, 2024

Thumbnail of user johnw8326
Missouri
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

I put in my order and thought I would be picking it up at the store but they shipped it directly to my house at no extra charge.

Reason I chose this business:

They had what I wanted

Reason I chose this product:

I knew they were good

Quality

Date of experience: May 18, 2024

Thumbnail of user charlesl1595
Arkansas
2 reviews
0 helpful votes
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July 7th, 2024
Verified purchase

The staff seem to take all the time required for you to find just what you're looking for.

Reason I chose this business:

The products are reasonable in quality and price.

Reason I chose this product:

The jacket met my need at a reasonable price.

Quality

Date of experience: June 27, 2024

Thumbnail of user chamakop
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Shipping took longer than expected and I received a notice it was delivered then it arrived the next day.

Reason I chose this business:

Convenience.

Quality

Date of experience: April 24, 2024

Thumbnail of user candicec284
Washington
1 review
0 helpful votes
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April 30th, 2024
Verified purchase
• Updated review

Great sale. Easy check out and fast delivery. My only complaint is they didn't have my size jeans in stock for a lot of their brands (I'm 12 Tall).

Reason I chose this business:

I live near a Cycle Gear brick and mortar store. I went inside and they said the gear I wanted was online.

Reason I chose this product:

My only complaint is a lot of their jeans ran out of my size. I'm a 12 Tall in women's sizes and I could only find one pair of jeggings in that size. I ordered what I thought was the equivalent size in a pair of mens jeans but they are too big. I'll have to return them.

Quality

Date of experience: April 20, 2024

Easy to find gear
April 17th, 2024
Verified site experience
• Previous review

Easy to find gear. Easy to check out.

Reason I chose this business:

I live near a Cycle Gear brick and mortar store. I went inside and they said the gear I wanted was online.

Date of experience: April 7, 2024

Thumbnail of user randyd747
California
2 reviews
0 helpful votes
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September 29th, 2023
Verified purchase

Helmet buying process worked well. I went into my local Cycle Gear and tried on helmets for the size. Didn't have the color I desired so I ordered through Cycle Gear on line, free shipping

Reason I chose this business:

Good selection, good value.

Quality

Date of experience: September 29, 2023

Thumbnail of user samanthaq319
North Carolina
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

This bags magnets are very strong. It holds on to my motorcycle tank great! I'm not worried about loosing it.

Reason I chose this business:

I like buying from cycle gear

Reason I chose this product:

My husband has the same one and it works great

Quality

Date of experience: April 20, 2024

Thumbnail of user jamesg5321
North Carolina
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Accurate product descriptions and buyer reviews were very important in helping me make my decision to buy my new dual-sport tires

Quality

Date of experience: April 19, 2024

Thumbnail of user willa240
Virginia
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Went in for a jacket that was supposed to be in stock in my size in a couple versions. It wasn't. Was also looking for other stuff that I was able to get and order though so not a total lose.

Quality

Date of experience: March 23, 2024

Thumbnail of user oscars388
California
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Fast and reliable, I only come here for important things that I know will get there without delay. Love it.

Reason I chose this business:

Culver city

Reason I chose this product:

Needed it for the bike in the rain

Quality

Date of experience: April 20, 2024

Thumbnail of user wandap411
Tennessee
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Staff was friendly and helpful. It is always appreciated when people are nice and sincere to each other.

Reason I chose this business:

Advertisement

Reason I chose this product:

Wanted it badly

Quality

Date of experience: April 27, 2024

Thumbnail of user joek1354
Tennessee
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Pretty good as it went. Too bad the one I really wanted was out of stock

Reason I chose this business:

Convenient location

Reason I chose this product:

Reviews approved of it

Quality

Date of experience: June 28, 2024

Thumbnail of user edwinb332
California
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

It would be nice to get fresher tires. Date codes were 2 years old already.

Reason I chose this business:

I try to support brick and morter stores

Reason I chose this product:

Good tires decent price

Quality

Date of experience: June 28, 2024

Thumbnail of user alyssac384
California
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Happy with my order and all season jacket i purchased cant wait to wear it

Reason I chose this business:

I chose cyclegear cause my dad who is a rider also has bought from them

Reason I chose this product:

Wanted a good riding jacket of my own

Quality

Date of experience: June 27, 2024

Thumbnail of user thomass4688
Sweden
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

The whole process was very professional. I would referred you to my friends. 😎

Reason I chose this product:

Bernette has a great reputation

Quality

Date of experience: June 27, 2024

Thumbnail of user richardh4606
Mississippi
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

Great good price! Will buy more tires from y'all very happy.

Reason I chose this business:

I get a lot of parts there I live in Gastonia area!

Quality

Date of experience: June 27, 2024

Thumbnail of user dylanm561
Kentucky
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

Boots found, boots no in store. Order boots, boots come. Wear boots. Boots good

Reason I chose this business:

Closest enthusiast store

Reason I chose this product:

Look cool and safe

Quality

Date of experience: June 27, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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