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CycleGear has a rating of 4.7 stars from 5,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,766 reviews
Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆
The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop
Order my tires from them when I need them. Always good prices and fast delivery.
Previous orders
Prices and fast delivery
Date of experience: June 21, 2024
Fast shipping and supper cheap. The rubber inside my last pair for rain pant broke down and were useless. I order a new pair and pleased with them for the price.
I've purchased things before and I'm always satisfied.
My old pair of rain pants had the inside rubber breakdown
Date of experience: December 12, 2023
I had to exchange some items and made sure everything was in new condition and it was all hassle free thank you.
The person I spoke with was very helpful.
It was the only true motorcycle gear store near me.
I wanted the best motorcycle gear that I could afford.
Date of experience: May 11, 2024
Order was placed in the store by an employee, He gave me the discounts and applied my giftcard rewards
Date of experience: April 22, 2024
Normally wear a Large went down to a medium and still have plenty of room for a heavy mid layer if needed. Pants were spot on for size.
They have near by stores I can visit in person in case of any issues with gear. Online is nice but if I can try it on first or get in person customer service after/before online service that is a win win for me
Klim is the best adventure/street touring gear available
Date of experience: May 7, 2024
I bought my husband a Bell brand cycle helmet for his 4 wheeling adventures. Excellent product at a great price. Packaged well and fast shipping. I usually shop Cycle Gear for my husband.
Quality, price, wide variety of products and brands.
My husband needed a new riding helmet and I knew Cycle Gear would have the right one for the right price
Date of experience: January 2, 2024
Aside from details not accurate as expected. The buying and return process was good and stress free
Good
Membership and recommendation
Date of experience: June 15, 2024
10% Discount does not apply to the ONE thing I wanted to order… if I could say you could improve on something it would be carry more extra smalls in store!
I have no choice.
Date of experience: April 25, 2024
10% Discount does not apply to the ONE thing I wanted to order…
I have no choice.
Date of experience: April 14, 2024
1 Battery in a box sized to hold 6 batteries! Plastic bag cushioning all broken! I was surprised the battery survived the shipment?
I like dealing with Alec at your Allison Park Pennsylvania store
I like dealing with Alec at your Allison Park Pennsylvania store
Date of experience: May 5, 2024
Quick shipping, convenient shipping, fair prices and variety of products
Convenient shopping
Needed them
Date of experience: June 26, 2024
Shopping was quick and easy. They had exactly what I was looking for. Fast shipping with no issues.
Was looking for a particular product at a great price.
Needed a larger size
Date of experience: June 11, 2024
Helpful people. All of them.
Had an exchange, no problem!
Received helmet within days.
Overall wonderful experience!
Highly recommended
Big selection
With help, decided what helmet was best for what we were doing
Date of experience: May 22, 2024
I sized up to a 2XL and it wasn't even close to fitting. It would have fit my daughter who wears a M.
Date of experience: June 5, 2024
Great tire, good price
Will use again!
Will be ordering rear tire soon
Good people
Quick ship
Word of mouth
Date of experience: June 26, 2024
The staff are always so helpful in finding the right product with great patience and guidance
Date of experience: June 17, 2024
Once the tire arrived, I dropped off my wheel at opening and received it back on a busy weekend the next morning.
Tire price/availability
Price to performance.
Date of experience: April 15, 2024
Spools did not fit even though the website stated it does...
Date of experience: June 26, 2024
Very knowledgeable people, they really know their product, great customer service
Very close to home.
Date of experience: June 27, 2024
Very pleased with being provided alternative choices and solutions
Quality with reasonable prices.
Date of experience: June 27, 2024
Good customer friendly service and the ability to check products in person.
Location convenience. Trust in no hassle high sales tactics.
Quality made.
Date of experience: June 26, 2024
I had a very good experience! Employees were knowledgeable and helpful! I ordered the wrong size and returned the gloves, and the replacement was at my front door in two days! Very satisfied!
Cheaper than Harley Davidson, and helpful employees!
Needed heated gloves for cold weather riding.
Date of experience: November 7, 2023
Everything came correct and in a good amount of time. Few items came within 2-3 days and one item came within a week. So I was happy
Good selection and easy ordering along with free shipping with the amount I ordered
Good reviews, name brands
Date of experience: May 19, 2024
Overall I was disappointed with my cycle gear experience and unsure if I will order again or look for a different retailer for future purchases. I did think you had a good selection of brands and stocked most of the color and sizes for the popular items. You also had some European brands which was good to see. I was surprised at the lack of a free customer reward/rebate system - I shop with Rocky Mountain ATV and love their cash back program on most all products and the service is top notch. You do have the rider preferred program and I would have maybe purchased the program but the brands I wanted to purchase did not look to be included? Why?
My main issues:
#1 Website said you had coats when the order was placed but the next day got an email saying you had no stock. I would expect the web site to be somewhat accurate on inventory levels and was surprised to find that it was not. The biggest issue here was you wasted my time - had I known you had no stock I would have purchased elsewhere. Now, the coats and my sizes are out of stock everywhere. You did send a gift card so thank-you.
#2 The shoe shoes on the order had not been shipped. I had to take time out of my work day to call cycle-gear and remind them to fill my order that I had placed and paid for a week ago - crazy. It was great to finally get the shoes and not an email from cycle-gear explaining that the shoe was no longer in stock because the order had not been filled when it was placed last week when you had inventory. I buy many items online every week and can honestly never remember having to remind a retailer to fill my order. If I had not called - would I have ever gotten my shoes? Your order infrastructure systems have major issues and I would benchmark people who do it well and invest some capital to fix it. You did do free 2 day shipping so thank-you for that.
The person who took my call and tracked down my order and got my shoes shipped to me did great! Thank-you to this person.
Date of experience: April 27, 2024
Easy as pie, However my windscreen arrived scratched. The bubble wrap was torn in a few spots. The box was not damaged.
Found what I needed
Date of experience: May 9, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at 1-800-292-5343. And reference this review. Please include further details regarding your shopping experience/issue.