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CycleGear has a rating of 4.7 stars from 5,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,722 reviews
Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆
The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop
Easy to navigate website, always have what I need and quick shipping, makes ordering a simple process
They have what I need
It’s the same products I’ve used for years
Date of experience: May 16, 2024
This is my first experience purchasing motorcycle gear. I appreciate the wide variety and high quality products available.
Went into the store. Very friendly and helpful employees..
Wanted to cover all my needs regarding safety with high quality options.
Date of experience: May 15, 2024
I've been a long loyal member of the site and company and I've never had a bad experience with them
I continue to choose cycle gear over and over again because I'm a long time loyal customer of them
I was looking for quality and value found both
Date of experience: June 22, 2024
Awesome as always, I do not remember the lady's name that helped me but she was awesome and super knowledgeable
Close to home
Comfort, protection, and style
Date of experience: April 5, 2024
Ordered online, wasn't exactly what I expected. I was able to go in-store and make an exchange. No hassle at all, great product and customer service.
Needed to exchange helmet that I ordered online
Quality of helmets
Date of experience: April 26, 2024
Associate was very helpful in choosing the right gear I needed.
Date of experience: June 22, 2024
Fortunately, i read prior reviews that said the jacket ran small. I ordered a size 2XL (6'2-215lbs). Fits good, and slightly snug with a thick sweater underneath. Overall for the price, a good value.
Date of experience: February 26, 2024
I got a fast house dirt bike helmet shipped to my house and it's almost perfect besides the visor is bent
It’s close
Looked cool
Date of experience: April 2, 2024
I called and the response was they will get to it when they can?
Easy to shop
Date of experience: June 18, 2024
Technician broke the tps mounting bolt while mounting my rear tire
Manager was respectful and apalogetic
Date of experience: June 22, 2024
I ordered an item and paid $20 for two day shipping on 3/20/2024 and didn't receive it until 4/1/2024. That is unacceptable service.
Store front nearby
Color and new version of previously used glove
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
2 of the 3 came too late - son needed them for a trip. So I had to return them
I returned the items with no problem
Because I am an RPM member
Date of experience: June 3, 2024
Ordered metzler race rec tires, mounted, cardo system. All went well. Tire mounting was professional and cardio system installed in my helmet
Best prices/service
Price/wuality
Date of experience: May 3, 2024
Awesome being able to go to a physical store try on stuff, and do returns there if needed.
Date of experience: June 5, 2024
I preodered a helmet and paid for it in full with the expectation and with them saying I'd receive it mid to late March. I tried numerous emails to get in contact the last week of March. They then tell me it looks to be the April when I might get it... I canceled and asked for a refund. They didn't even try to appease or help. Won't spend my money here ever again...
Tip for consumers:
Don't pre-order and expect it in a timely manner
Products used:
Helmet
Date of experience: March 24, 2021
I had orderd a helmet that seemed to have defects and contacted customer service and they sent me a new helmet immeadeitly as soon as i sent off the defected helmet.
FAST AND FRIENDLY
I like how they dont treat customers like were complete morons
Needed a new helmet for a riding course
Date of experience: March 26, 2024
Great product and comfortable. This seat is for short leg riders. My wife is 5' 3" and she reach now the floor. Road king 2002
Great Store with amazing price
Comfortable
Date of experience: April 13, 2024
It fits perfect, great for riding those days where the sun is out but the air is still a lil cool. Or for days where it's about 30F and the sun is out. Love this jacket
Date of experience: February 13, 2024
Really good stuff and great prices the helmet fits great and I really like the neck cover
Date of experience: June 21, 2024
Tires were packaged horrible, all tore apart. In ups on Friday in Edison at 4 am.Didn't receive till late Tuesday.
Used many times before.
Convenient and price.
Good performance
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.so we can assist you and make this right.
Shipping wasn't bad and good packaging. Pinlock just has a weird color effect where everything looks oily and rainbows.
Date of experience: May 6, 2024
I ordered something and it arrived undamaged and it was what I ordered.
They had the part
I needed it
Date of experience: June 21, 2024
Very helpful and knowledgeable sales staff that go above and beyond to make sure you are purchasing riding gear that best fits your needs.
Product selection and location.
Sales staff
Date of experience: April 17, 2024
Ordering a part for my hog was easy, And it arrived real fast like real fast
The only place I could find the part I wanted
Date of experience: June 21, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We are sorry your experience was not up to standards Please know that we take feedback very seriously we will be contacting you shortly so we can work to resolve the issue.