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CycleGear has a rating of 4.7 stars from 5,842 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,634 reviews
The staff at cycle gear on Beach Boulevard are the greatest. They called me once the package came into the store. I tried on the pants before I took it home. They offered for me to return if it did not fit. The pant fit as it should a little bit long, but that usually happens for us short kings.
The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop
It took entirely to long ( two weeks) to receive my order. I could not track it for the first week. If I had know up front I would have been better prepared to wait that long.
I had purchased a helmet from the store and jad a great experience. In doing so I decided to return. I will shop there again and had recommended cycle gear to my nephew. However, I will never order anything on line again.
I had purchased the same helmet in store.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2024
The website order option and descriptions are clear and very easy.
Variety of parts
Date of experience: July 29, 2024
They are easy to write up and approved within a week. Product was ordered and shipped soon after.
got a price match request approved fairly quickly and got my order placed and shipped soon after
Date of experience: April 21, 2024
Delivery, ordering process, the chat were great. The product itself. Not great for the price point.
Just about the ordering process
Only physical store I could think of.
Date of experience: July 29, 2024
CG didn't care the Daytona Roadstar GTX boots I was looking for. CG ordered them, had them shipped to the store - this way, if they didn't fit, I'd be able to return them and order a new size all at the same time.
Local store
The research I did show these fit all the things I was looking for
Date of experience: March 8, 2024
Apparently I was the lucky customer this time that had to wait over a week to receive my product. However, the CycleGear staff tried to remedy the situation to the best of their abilities.
The person was able to compensate a little for the inconvenience.
I have a store near me and I also have a membership.
I have wanted the product for a decent time and it was also recommended to me by a friend.
Date of experience: March 14, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Easy transactions in store, online orders take forever. Easy transactions in store online orders take forever!
Informative
I have an account
Lol need tires to ride
Date of experience: July 6, 2024
I have an account
Date of experience: June 25, 2024
My first experience with cycle gear was easy and painless. Really happy with my purchase and how quickly my helmet arrived. I'll definitely shop here again.
Recommended from a friend
Customer reviews and price
Date of experience: March 15, 2024
Fast Shipping, Great Customer Service. Highly recommend.
Date of experience: July 29, 2024
Easy to work with Knowledgeable staff. Explained everything very well.
I like walking in to a Brick and Mortar store
Cost plus fitment
Date of experience: July 29, 2024
I was pleased to find Triumph Tiger parts. Good quality parts and excellent purchase and shipping experience.
Not easy to find Triumph Tiger parts
Appeared to be of good quality and just what I was looking for.
Date of experience: April 9, 2024
Very prompt order processing and dispatch.
I recommend the store
Date of experience: July 29, 2024
Fast processing of orders. Fast shipping. The product always matches the description.
Date of experience: June 16, 2024
Quick shipping, quality parts. Would recommend to anyone.
Date of experience: July 29, 2024
Helmet wasn't priced bad. It's a good helmet for a beginner not having to worry about wasting $500 if you happen to scratch it up.
Been shopping here for years locally
Cheap, well built, plus it was a purchase for a beginner rider
Date of experience: July 3, 2024
Wish I could have tried the gloves on first as they are a bit tight, and helmet doesn't fit as I wanted but that's online shopping.
Great prices, great exchange on manufacturing problems or defects.
Date of experience: March 28, 2024
Easy to find, order and pay. Shipping was fast and product is as advertised.
Date of experience: July 26, 2024
Good value. Good price. Good availability.
Date of experience: October 6, 2023
I had orderd a helmet that seemed to have defects and contacted customer service and they sent me a new helmet immeadeitly as soon as i sent off the defected helmet.
FAST AND FRIENDLY
I like how they dont treat customers like were complete morons
Needed a new helmet for a riding course
Date of experience: March 26, 2024
Cycle gear was very efficient in delivering my order got it way before expected.
I have heard really good thing online and from friends.
I saw good reviews on them.
Date of experience: April 29, 2024
Love the new helmet. The fit and finish is second to none. If you want the best adventure helmet on the market then this is the unit for you.
The product stated online at the time of purchase that it was in stock at the warehouse and would ship within 24hrs of the order being placed. Unfortunately it didn’t ship for more than 4 days, but did arrive on the 6th day. When I contacted customer service it took them 2 days to respond and by that time the product had already shipped. They just said sorry. Overall I love the product, but was just disappointed on the unexpected shipping delay.
I chose to purchase from cyclegear so that it would be easy to return locally at a retail store if needed, especially if the sizing was off.
Arai makes some of the best helmets on the market. The old model xd4 was on the market and unchanged for about a decade due to it great design and being so ahead of its time when it was released. I purchased the new xd5 for that specific reason. It will be years before the competition catches up.
Date of experience: April 8, 2024
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.
From their online sales, to their customer support and brick and mortar stores, I've always found CycleGear to be professional, knowledgeable and extremely helpful.
Just awesome
Best pricing and convenience
Pricing and exact fit.
Date of experience: March 23, 2024
I'm very happy to receive this Bell 500 custom helmet in white.It didn't take much time to get it.
I can rely on professional support.
Mayber drivers will see a white helmet over a black helmet.
Date of experience: July 16, 2024
Really good delivery time and great customer service and I love it
Date of experience: April 28, 2024
The ordering process was easy. The jacket exceeded my expectations, both in fit/function and appearance.
We know you are reliable!
Date of experience: April 5, 2024
Most associates where courteous, helpful, and knowledgeable. One was very interested in socializing with other associates and abandon me after the manager assigned them to help me.
Quickly solved the issue in a respectful and pleasant manner.
Recommended by a cycle buddy.
High reviews and test results.
Date of experience: March 8, 2024
CycleGear never disappoints
I was looking for a tool kit for emergencies- this one has everything you need
Price service
Date of experience: March 28, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to leave a review. It looks like your order was placed on the 2/26, and the item had an estimated 4-6 business day lead time prior to shipping.