• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.7 stars from 5,842 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    657
  • Value
    14
  • Shipping
    2207
  • Quality
    5658

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.8%
Positive
4,967
Neutral
169
Negative
158
View ratings trends

Instant Feedback

18,563 reviews

1
See all photos
How would you rate CycleGear?
Top Positive Review

“Did take a while to get here would recommend just paying extra for next day”

John B.
12/19/24

Needed my helmet for the weekend so I ordered accordingly but unfortunately the package was delayed I think because it had so many stops along the way it came 4 days late which isn't to bad but should of just did next day to play it safe

Date of experience: 12/9/24
See positive reviews
Top Critical Review

“I received my order quick but”

Jeff
12/29/24

The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop

Date of experience: 12/19/24
See critical reviews

Reviews (5,842)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (928) shopping experience (77) customer service (503) right size (31) couple days (23)
Thumbnail of user samuelu163
New York
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

Apparently I was the lucky customer this time that had to wait over a week to receive my product. However, the CycleGear staff tried to remedy the situation to the best of their abilities.

The person was able to compensate a little for the inconvenience.

Reason I chose this business:

I have a store near me and I also have a membership.

Reason I chose this product:

I have wanted the product for a decent time and it was also recommended to me by a friend.

Service
Quality

Date of experience: March 14, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Thumbnail of user michaelm14635
Indiana
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Staff was great delivery was early great price just overall great...

Reason I chose this business:

Good options not to far away and good prices

Reason I chose this product:

Great price and always good product

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user kenb1166
South Carolina
1 review
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase

My first experience with cycle gear was easy and painless. Really happy with my purchase and how quickly my helmet arrived. I'll definitely shop here again.

Reason I chose this business:

Recommended from a friend

Reason I chose this product:

Customer reviews and price

Quality

Date of experience: March 15, 2024

Thumbnail of user nates206
Virginia
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

I was pleased to find Triumph Tiger parts. Good quality parts and excellent purchase and shipping experience.

Reason I chose this business:

Not easy to find Triumph Tiger parts

Reason I chose this product:

Appeared to be of good quality and just what I was looking for.

Quality

Date of experience: April 9, 2024

Thumbnail of user tomh2388
Georgia
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Good price. Just as described. Description was better than other cites.

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user carltonj93
Texas
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Product perfect as described priced $100 less than other stores! With fast and free shipping

Reason I chose this business:

Price and in stock

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user henryk499
Tennessee
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Very pleased with delivery time. High quality product from Givi as expected. Thanks.

Reason I chose this business:

Have a membership and knew it would save me a couple bucks

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user nickm1589
New York
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

Helmet wasn't priced bad. It's a good helmet for a beginner not having to worry about wasting $500 if you happen to scratch it up.

Reason I chose this business:

Been shopping here for years locally

Reason I chose this product:

Cheap, well built, plus it was a purchase for a beginner rider

Quality

Date of experience: July 3, 2024

Thumbnail of user gregp898
California
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Wish I could have tried the gloves on first as they are a bit tight, and helmet doesn't fit as I wanted but that's online shopping.

Reason I chose this business:

Great prices, great exchange on manufacturing problems or defects.

Quality

Date of experience: March 28, 2024

Thumbnail of user catalinam59
New York
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

Boots were very nice, my boyfriend loves them! They look nicer than other typical motorcycle boots

Reason I chose this business:

You sell good motorcycle stuff at decent prices

Reason I chose this product:

My boyfriend just bought a new motorcycle

Shipping
Quality

Date of experience: July 19, 2024

Thumbnail of user joshuai183
Michigan
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

I had orderd a helmet that seemed to have defects and contacted customer service and they sent me a new helmet immeadeitly as soon as i sent off the defected helmet.

FAST AND FRIENDLY

Reason I chose this business:

I like how they dont treat customers like were complete morons

Reason I chose this product:

Needed a new helmet for a riding course

Service
Quality

Date of experience: March 26, 2024

Thumbnail of user victorc894
California
1 review
0 helpful votes
  • Send Message
May 9th, 2024
Verified purchase

Cycle gear was very efficient in delivering my order got it way before expected.

Reason I chose this business:

I have heard really good thing online and from friends.

Reason I chose this product:

I saw good reviews on them.

Quality

Date of experience: April 29, 2024

Thumbnail of user roys986
Arizona
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Love the new helmet. The fit and finish is second to none. If you want the best adventure helmet on the market then this is the unit for you.

The product stated online at the time of purchase that it was in stock at the warehouse and would ship within 24hrs of the order being placed. Unfortunately it didn’t ship for more than 4 days, but did arrive on the 6th day. When I contacted customer service it took them 2 days to respond and by that time the product had already shipped. They just said sorry. Overall I love the product, but was just disappointed on the unexpected shipping delay.

Reason I chose this business:

I chose to purchase from cyclegear so that it would be easy to return locally at a retail store if needed, especially if the sizing was off.

Reason I chose this product:

Arai makes some of the best helmets on the market. The old model xd4 was on the market and unchanged for about a decade due to it great design and being so ahead of its time when it was released. I purchased the new xd5 for that specific reason. It will be years before the competition catches up.

Service
Quality

Date of experience: April 8, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.

Thumbnail of user williams7121
California
1 review
0 helpful votes
  • Send Message
April 2nd, 2024
Verified purchase

From their online sales, to their customer support and brick and mortar stores, I've always found CycleGear to be professional, knowledgeable and extremely helpful.

Just awesome

Reason I chose this business:

Best pricing and convenience

Reason I chose this product:

Pricing and exact fit.

Service
Quality

Date of experience: March 23, 2024

Thumbnail of user zackeryc10
South Carolina
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

Really good delivery time and great customer service and I love it

Quality

Date of experience: April 28, 2024

Thumbnail of user erich2628
Oregon
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

The ordering process was easy. The jacket exceeded my expectations, both in fit/function and appearance.

Reason I chose this business:

We know you are reliable!

Quality

Date of experience: April 5, 2024

Thumbnail of user jeffreyh1685
California
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

Most associates where courteous, helpful, and knowledgeable. One was very interested in socializing with other associates and abandon me after the manager assigned them to help me.

Quickly solved the issue in a respectful and pleasant manner.

Reason I chose this business:

Recommended by a cycle buddy.

Reason I chose this product:

High reviews and test results.

Service
Quality

Date of experience: March 8, 2024

Thumbnail of user danylom1
New York
2 reviews
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

CycleGear never disappoints
I was looking for a tool kit for emergencies- this one has everything you need

Reason I chose this business:

Price service

Quality

Date of experience: March 28, 2024

Thumbnail of user perrym203
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

Went to the store and they didn't have my size so we ordered it and it showed up in two days

Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user luannp44
Oregon
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase
• Updated review

Nice website with a good variety of products. Called Customer Service to ask a question and the rep who answered the line was very helpful and nice.

Reason I chose this business:

Easy shopping and return process if needed.

Service
Quality

Date of experience: April 6, 2024

Your site is easy to navigate and I really like the...
October 9th, 2023
Verified site experience
• Previous review

Your site is easy to navigate and I really like the great selection of gear for women.

Reason I chose this business:

Great selection of items / gear for women and there is a store nearby where I can shop as well.

Date of experience: October 9, 2023

Thumbnail of user brianh3671
Tennessee
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

Easy use of website with a wide selection of items to choose from.

Reason I chose this business:

Previous purchases

Quality

Date of experience: April 28, 2024

Thumbnail of user benjaming535
Florida
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase
• Updated review

Great customer service, very knowledgeable and my questions was answered

Reason I chose this business:

Great customer service

Reason I chose this product:

Very reliable

Shipping
Quality

Date of experience: July 25, 2024

Awesome place to shop for my bikes
May 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great service

Date of experience: April 24, 2024

Thumbnail of user tinaa656
Georgia
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

Promptly received my new gear. Love the new jacket with the built in back pack!

Quality

Date of experience: April 28, 2024

Thumbnail of user miguelv267
Florida
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

Easy and friendly, nice brochure with many options to choose

Shipping
Quality

Date of experience: July 25, 2024

Thumbnail of user guillermol79
California
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

I went first to the store to find out my size for the helmet then I ordered online, it was pretty fast and came well packaged so I'm happy with my purchase

Reason I chose this business:

Variety of brands

Reason I chose this product:

Fitment, design

Quality

Date of experience: March 7, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?