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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,936 reviews
An Amazon like experience.
Easy to order a new tire online.
Proper notification of delivery status.
Very fast and professional tire installation.
Always a good purchasing experience.
Helpful staff.
I like to support local businesses.
Good luck with Bridgestone tires.
Nice style and excellent wear.
Date of experience: November 22, 2024
You web site has lots of issues,
I tried to pay with google pay on my iPad, google pay is probably not available but it didn't give me an error message, it did nothing?
When I went to order a tire it said 'item not available at this store'.
I think it was trying to say the item was not in stock, again poor programming.
At checkout I was given a run around and it was very confusing.
You need ask some people to watch people as they try and make purchases on you web site and note all their struggles and confusion.
I like your company and am only offering constructive criticism.
I like to support local motorcycle businesses.
Date of experience: November 11, 2024
I ordered one helmet and I received another one. The second time the helmet was the one I ordered.
The first one had the right label on the wrong helmet. To the person who picked, packed and shipped the helmet please tell to turn the brain on before doing anything.
Zachary was amazing. Solved the problem and sent me the right helmet.
I visited the shop in Fresno and I selected the helmet. They didn't have any new one in the store but the one out of the box so I bought it online.
It was the best fitting, cost effective product for my needs.
Date of experience: October 23, 2024
Prompt in time delivery service. Would recommend. Made for a great light mid layer, perfect for winter MTB'ing
Found surfing on the net
Found surfing on the net
Date of experience: November 24, 2024
I've been shopping in Cycle gear for so many years and nothing changed from "wonderful", to less good.
Thanks for ease of communication and knowledgeable staff and customer handling.
I have very good experience with their service
Date of experience: November 4, 2024
Quick and esay! Just as advertised. Heated gear was very nice! Battery tender was just what I needed
Date of experience: December 13, 2024
Outstanding while dealing with Kirby. When tire arrived Kirby wasn't working. I was charged for the tire to be mounted, purchased an inner tube, and had to wait 2 days for wheel. When I picked up new tire my old one wasn't saved for me. It was brand new tire and I was charged disposal fee.
Loyalty, but I’m rethinking it after this experience.
Kirby’s advice
Date of experience: October 24, 2024
No issues awesome helmet came in quick. Getting first bike so this headgear was necessary, had to snag it for the cyber Monday deals
Date of experience: December 8, 2024
The sales team was very knowledgeable about the purchasing process. The tires I ordered were not in stock, but they knew exactly how long it would take to receive them as well as how to make sure Spec 1 received the tires without me getting involved. Very quick and overall smooth process from ordering, receiving and getting a call from the tire team to install them.
Brand selection and product availability. Cycle Gear has such a large selection that you can make decisions based on life factors and not just availability.
I wanted a 75/25 adventure tire but went with the 80/20 due to lead time. I was trying to catch the last couple weeks before the weather comes in a possibly closes to Sierra passes. Overall really good decision and I have been having fun with the more offroad orientated tire, but I will also have to replace them sooner.
Date of experience: October 16, 2024
I was immediately welcomed and directed to the department I needed, the stare are polite, professional and knowledgeable.
Needed a new face shield for my helmet.
Necessary for my particular helmet
Date of experience: December 7, 2024
Items shipped out the following morning after I had placed my order and arrived at my doorstep not long after. Super pleased with cycle gear!
Date of experience: November 24, 2024
Knowledgeable salesperson made the choice easier. Spent the right amount of time for us to try on multiple helmets and sizes an knew the pros and cons of each.
Date of experience: November 8, 2024
The shipping time was great! Fast and easy. Probably could have gone and picked up my order but I'm Lazy.
They had what I wanted for a very decent price.
For the msf course.
Date of experience: November 21, 2024
Thank you for your support and your hard work. We appreciate your time and dedication to making sure that we have all of the items
Date of experience: December 5, 2024
I like going there. The employees are knowledgeable and not shy to tell you what they know, and very friendly. They have talked me through and explained either problems I've had or maintenance things I've had questions about.
The only place around.
It is time to change them.
Date of experience: October 14, 2024
I'm excited for him to see it and hopefully it fits. And then if that's the case, I'm hoping exchanging is as easy as ordering.
Liked the gear
Looking for my grandson
Date of experience: December 4, 2024
The salesman was very helpful, I got want need in very timely manner. Give that dude a raise!
Only place I could get what I wanted
Because some jackwagon stolen my first one.
Date of experience: December 28, 2024
The fingers are long and the wrist opening is small. Concerned that a smaller size would also decrease the wrist opening.
Date of experience: December 5, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I was beyond excited when I saw the boots I had been eyeing up went on sale for the price they were at. I could not pass up the opportunity.
Cycle gear is my go to and first place I look when shopping for gear
I chose the boots I did because they were a good value for what I wanted
Date of experience: December 3, 2024
Date of experience: July 21, 2024
Cycle gear has what I need for a good price
Date of experience: July 15, 2024
This was one of many purchases made with cycle gear and just like always shipping was quick.
Cycle Gear is my goto for motorcycle gear
My wife needed a back protector to fit her jacket
Date of experience: June 3, 2024
The oil i use is in stock and at a good price
Date of experience: March 22, 2024
I actually went in store to check my size first and see if there was anything in store that I liked. Unfortunately I didn't find anything I waned, so I logged on at home and found the helmet I ordered and am very pleased with it. It was on Sale, so great price and it fits well.
My Husband used CYclce gear, tons of friends and other bikers that I know use CycleGear. We love you guys!
The brand itself, is comfortable and affordable, I enjoyed the subtle graphics and all of the features with the lenses.
Date of experience: October 18, 2024
Experience in store was great getting my stuff order was perfect they helped me out a whole lot they are kind and helpful
Date of experience: November 25, 2024
My experience on many recent orders with Cycle Gear has been good. I was able to select easily the different gear items I was looking for. The product information, videos when available, and reviews all helped me make decisions. I also was able to try some items in store and then ordered the correct size online. Though the online information on sizing has been really accurate.
The customer service has been really responsive and helpful in the emails with them.
I primarily picked Cycle Gear for the selection and the ease of returning online items to the store if needed. There are also fairly good product listings. Videos especially have nice information.
I primarily chose the items based on features but also their style. Reasonable cost was also a factor.
Date of experience: October 15, 2024
Great customer service online and at the store level
Everyone is super knowledgeable and eager to help
Date of experience: November 23, 2024
I love my helmet. I would have preferred a delivery drop method. The delivery driver left my package on the second step in front of my door, right in the line of sight from sidewalk and street. Porch pirates are real, theft is up and I requested for my package to be dropped on my back patio due to the prior stated reasons. I just believe an delivery drop option would be helpful for your customers
By the time they responded FedEx had already dropped my package.
Reputable store and product
Scorpion has good ratings and I already own a scorpion helmet
Date of experience: October 14, 2024
I can always find what I need online and when I go into my local store they are always so helpful and friendly. My first time in they a bunch of money. My last order took a while to show up despite paying extra for the faster shipping but I believe that was beyond the company's control as they had my order processed in very timely manner. Over all I have yet to have a bad experience with cycle gear and being an RPM member has saved me a lot already and my order usually show up extremely fast!
They're part of the RPM program and I have a store that is pretty local based off of my experience in store I figured I'd continue going to them.
They had all the parts I needed to get my back on the road to keep riding to end of the season and they showed up quick.
Date of experience: October 10, 2024
Quick and easy! Would have preferred an actual gift card to be mailed to me, but e-gc is fine!
Gift for one of your customers!
Date of experience: December 21, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.