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CycleGear has a rating of 4.7 stars from 5,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,473 reviews
I was purchasing a gift card for my son-in-law on short notice. Since this was a gift and I wanted to make sure I got it on time I asked it to come to my email address. I hope he won't have any problems using it.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
I ordered size 3X gloves to use with my wheelchair using 2nd day shipping. They arrived on time and fit perfectly. Thank you very much.
Product was in stock and available.
Date of experience: April 23, 2024
Selected a Shark helmet for the versatility it offers. Sales people were friendly and helpful in assisting me and getting everything I requested with great knowledge of the products they offer.
Recommendation from CVMA brother
Versatility
Date of experience: March 8, 2024
The best even get before thank you good very good perfect
Date of experience: May 5, 2024
I got a fast house dirt bike helmet shipped to my house and it's almost perfect besides the visor is bent
It’s close
Looked cool
Date of experience: April 2, 2024
Ordering thru cycle gear is always a cinch... Shoes are great. They are very comfortable, they use the same insoles as my Asics and comfy cush Vans. Shoe is solid...
Easy ordering and can return to the store if sizing is off
Usually has the best fit for me. Trust the band
Date of experience: March 23, 2024
Wanted specific features in my new helmet, they knew exactly what I wanted and immediately ordered it in my size and sent to me. Perfect transaction.
Selection and proximity
Previous scorpion customer
Date of experience: April 13, 2024
Ordered online, picked up in store. Great service in the store.
Brand, cost and need
Date of experience: May 5, 2024
The guys that work the front end of that store are all super chill and very friendly. They all need a raise
Date of experience: April 13, 2024
Found the items I was looking for. Will see how long it takes to get to the store.
Update - arrived at store in 1 day. Great!
Date of experience: April 11, 2024
Very fast delivery. I asked an associate at cycle gear a question and got knowledgeable answers
Great
Date of experience: May 5, 2024
Motorcycle jacket looks to be in great quality but runs kind of small.
I like cycle gear use them in the past
Was looking for alternative jacket to the one I have
Date of experience: May 5, 2024
Easy process and got my items on time. Why do I need to enter at least 50 characters
Date of experience: May 5, 2024
Great sales staff very helpful showed me just what I wanted
Not a HD dealer wanted a change
Date of experience: May 4, 2024
Good price and pretty fast shipping. Kept me updated with tracking information.
Same as current tire
Date of experience: May 5, 2024
Ordered on a Sunday, had my order by Wednesday. Tight.
Date of experience: May 5, 2024
They were prompt. Got my product in three days very good.
Date of experience: May 5, 2024
Everyone at the store was knowledgeable, and helpful.
They had the largest selection.
I wanted the best I could get.
Date of experience: May 5, 2024
The order initially had to tires and only got one. After reaching out customer service walked me through the process of putting a claim and realistic time expectations. Eventually I got both tires.
Seems reputable.
Same tires I originally had.
Date of experience: March 13, 2024
My Neo-tec 1 aged out. Saw the great price on the Neo-tec 2 and chose it over the newer 3rd gen helmet. Shoei helmets are the gold standard in my book and Cycle Gear always has all versions.
Past experience is a positive. I also like the option of seeing the choices and determining sizing. When I am in CA, I shop at the store; when in AR, I have it delivered. 🤙
Owned the previous generation of Shoei Neo-Tec helmet.
Date of experience: March 26, 2024
I ordered an item and paid $20 for two day shipping on 3/20/2024 and didn't receive it until 4/1/2024. That is unacceptable service.
Store front nearby
Color and new version of previously used glove
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
I went to pick up the shirt and it is the wrong size. I was not able to exchange or return it in store for some reason
Because I like them and have others
Date of experience: April 12, 2024
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
I was able to drop off my tire before I close the business and pick it up the next day after work which was super convenient very easy to do and as always my cycle gear gave me great customer service
Original equipment for my motorcycle
Date of experience: March 12, 2024
No delivery date update provided. Sat in LV from a Saturday and then unexpectantly arrived the next week on Friday.
Date of experience: April 18, 2024
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We are sorry your experience was not up to standards Please know that we take feedback very seriously we will be contacting you shortly so we can work to resolve the issue.