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CycleGear has a rating of 4.7 stars from 5,808 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,447 reviews
I was purchasing a gift card for my son-in-law on short notice. Since this was a gift and I wanted to make sure I got it on time I asked it to come to my email address. I hope he won't have any problems using it.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
Muy buena tienda encuentras de todo lo que necesitas y los trabajadores son muy amables
Date of experience: July 10, 2024
Super easy as usual! Ordering and shipping are always a breeze, and it always shows up on time.
Happy with previous purchases.
Date of experience: April 30, 2024
I'm a new rider and I went into CycleGear looking to get a helmet. They were very personable and pleasant. I was fitted into a helmet and the one I wanted wasn't in stock so they ordered it for me and had it delivered to my home. I received it within a few days and was astonished with how seamless the whole process was. I'll be going back for all my gear!
In a Google map lookup, this was the best looking place for biker gear for a newb like me.
Date of experience: February 13, 2024
Ordered at the store in Webster, TX. Lonnie is awesome! Face shields work great on my new 3/4 bucket.
Have always been treated great by Lonnie & his staff
Recommendation from store
Date of experience: April 10, 2024
Had great customer service both times I went to the store. Friendly, helpful, knowledgeable and happy vibes.
Date of experience: April 11, 2024
Avery is an awesome salesperson! He listened to my needs and helped me select the right gear as a new rider.
Someone referred me
They were quality and also looked like 🔥
Date of experience: April 10, 2024
Very good, been using cycle gear for all my motorcycle clothes and gear since started riding again in 2018, knowledgable guys at store in Lenexa Kansas
Bought before several times
Upgrade helmet
Date of experience: March 15, 2024
I have a Cycle Gear store about a half hour away, however the items purchased today are in limited supply and I saw them just come up on my computer, My order arrived as scheduled without any issues.
Local access plus online access
Date of experience: March 20, 2024
Awesome service and fast delivery, I can always count on them
Convenience and service
Great prices
Date of experience: May 1, 2024
I ordered some boots and I chose to be delivered at a certain store location
Date of experience: April 26, 2024
They helped me in making an informed decision about the gear I bought
Its one of the most popular stores all over for motorcycling gear and apparel
I choose it because I need a 4 seasons jacket now that the cold weather is coming
Date of experience: October 10, 2023
It took entirely to long ( two weeks) to receive my order. I could not track it for the first week. If I had know up front I would have been better prepared to wait that long.
I had purchased a helmet from the store and jad a great experience. In doing so I decided to return. I will shop there again and had recommended cycle gear to my nephew. However, I will never order anything on line again.
I had purchased the same helmet in store.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2024
They are easy to write up and approved within a week. Product was ordered and shipped soon after.
got a price match request approved fairly quickly and got my order placed and shipped soon after
Date of experience: April 21, 2024
CG didn't care the Daytona Roadstar GTX boots I was looking for. CG ordered them, had them shipped to the store - this way, if they didn't fit, I'd be able to return them and order a new size all at the same time.
Local store
The research I did show these fit all the things I was looking for
Date of experience: March 8, 2024
Apparently I was the lucky customer this time that had to wait over a week to receive my product. However, the CycleGear staff tried to remedy the situation to the best of their abilities.
The person was able to compensate a little for the inconvenience.
I have a store near me and I also have a membership.
I have wanted the product for a decent time and it was also recommended to me by a friend.
Date of experience: March 14, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
My first experience with cycle gear was easy and painless. Really happy with my purchase and how quickly my helmet arrived. I'll definitely shop here again.
Recommended from a friend
Customer reviews and price
Date of experience: March 15, 2024
I was pleased to find Triumph Tiger parts. Good quality parts and excellent purchase and shipping experience.
Not easy to find Triumph Tiger parts
Appeared to be of good quality and just what I was looking for.
Date of experience: April 9, 2024
Wish I could have tried the gloves on first as they are a bit tight, and helmet doesn't fit as I wanted but that's online shopping.
Great prices, great exchange on manufacturing problems or defects.
Date of experience: March 28, 2024
I had orderd a helmet that seemed to have defects and contacted customer service and they sent me a new helmet immeadeitly as soon as i sent off the defected helmet.
FAST AND FRIENDLY
I like how they dont treat customers like were complete morons
Needed a new helmet for a riding course
Date of experience: March 26, 2024
Cycle gear was very efficient in delivering my order got it way before expected.
I have heard really good thing online and from friends.
I saw good reviews on them.
Date of experience: April 29, 2024
Love the new helmet. The fit and finish is second to none. If you want the best adventure helmet on the market then this is the unit for you.
The product stated online at the time of purchase that it was in stock at the warehouse and would ship within 24hrs of the order being placed. Unfortunately it didn’t ship for more than 4 days, but did arrive on the 6th day. When I contacted customer service it took them 2 days to respond and by that time the product had already shipped. They just said sorry. Overall I love the product, but was just disappointed on the unexpected shipping delay.
I chose to purchase from cyclegear so that it would be easy to return locally at a retail store if needed, especially if the sizing was off.
Arai makes some of the best helmets on the market. The old model xd4 was on the market and unchanged for about a decade due to it great design and being so ahead of its time when it was released. I purchased the new xd5 for that specific reason. It will be years before the competition catches up.
Date of experience: April 8, 2024
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.
From their online sales, to their customer support and brick and mortar stores, I've always found CycleGear to be professional, knowledgeable and extremely helpful.
Just awesome
Best pricing and convenience
Pricing and exact fit.
Date of experience: March 23, 2024
Really good delivery time and great customer service and I love it
Date of experience: April 28, 2024
The ordering process was easy. The jacket exceeded my expectations, both in fit/function and appearance.
We know you are reliable!
Date of experience: April 5, 2024
Most associates where courteous, helpful, and knowledgeable. One was very interested in socializing with other associates and abandon me after the manager assigned them to help me.
Quickly solved the issue in a respectful and pleasant manner.
Recommended by a cycle buddy.
High reviews and test results.
Date of experience: March 8, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to leave a review. It looks like your order was placed on the 2/26, and the item had an estimated 4-6 business day lead time prior to shipping.