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CycleGear has a rating of 4.7 stars from 5,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,426 reviews
I was purchasing a gift card for my son-in-law on short notice. Since this was a gift and I wanted to make sure I got it on time I asked it to come to my email address. I hope he won't have any problems using it.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
Quick, easy, and painless experience. CycleGear gave me exactly what I needed at the time.
Because I needed gear for a reason of my own choosing and CycleGear gave me what I needed at the right time and place.
Because it was the most affordable and what was available at the time
Date of experience: April 26, 2024
Salesman was awesome! Spent time answering questions and offering advice.
Walked in simply to size some Henry’s for wife and I. Great service. Military discount was a surprise and very much appreciated.
Fit,style and price.
Date of experience: April 25, 2024
Just what I was looking for. You can really feel how smooth this tire is. Great price too!
Date of experience: April 25, 2024
Very quick and easy to get the part. Package was in grate shape.
Date of experience: April 25, 2024
Great service. It was easy and i really like the fast shipping.
Because it's the best
Date of experience: April 25, 2024
The ordering process could not have gone smoother. Received product in a reasonable time after ordering.
Date of experience: March 29, 2024
I thought it was taking too long, so I reached out to support. Then the shipment went out the next day after contacting support.
Customer service news on point and seems like they found whatever was holding up the order
Fit in store, and easy to return if fit wasn't good
Fit and finish / cost
Date of experience: April 3, 2024
I've always had difficulties finding a helmet that fit comfortable. At Cycle Gear, I was able to try on multiple styles and multiple sizes of individuals styles, including XL, 2XL and even 3XL (where the manufacturer makes a 3XL). It also helped that the sales staff was very knowledgeable about individual styles, brands, and models. I finally have a helmet I'll be able to wear all day without getting uncomfortable!
I wanted to be able to try on helmets before buying, and I knew Cycle Gear had a broad selection.
Found the style of modular helmet I wanted in a model that fit my large (2XL) oval head.
Date of experience: February 13, 2024
Great overall site, easy to navigate, quick check out and high quality products at competitive prices.
Helmet Style/quality
Date of experience: April 5, 2024
I have been a customer in the past for random items I was looking for. Recently, I purchased a new ride and went into the store in Santa Rosa, CA, and was blown away with the available products but what blew me away was the customer service from the team there. They were great.
Date of experience: January 28, 2024
They don't plug in as good as they should, did not know where to shop due to my surgery disabilities.
Looking for what I needed so my helmet would fit on better
The salesman finally realized what I needed with the helmet I brought in.
Date of experience: April 4, 2024
I am pleased with the quality of the pants I purchased. I read that it is wise to purchase one size up from what I normally wear. I did this and the pants fit perfectly!
Good prices
Good quality
Date of experience: March 7, 2024
Great product at an awesome price! If they are still on sale and you are looking for a helmet, shoes neo tec 2 is a great helmet! Totally worth the price!
Love the product!
Date of experience: March 7, 2024
I came in when it was busy. Greeted right away and assisted. I had lots of questions and originally came in due to a recommendation. It was my first time in a cycle gear store. Came in to look at a shoei helmet. Options were presented but I didn't like any of them. They employee helped me look up a different helmet and laid out some options like credit etc. I applied and in the end decided not to take that option but come back a week later which I did and again great service by the same person. I ordered a 950$ open box helmet ( in spoke wa) and paid in full and left. Along the way I was able to easily follow the order and emails etc and connect to the purchase online tracking easily. I was emailed And called when it arrived in a timely manner and I came back to get it a day later. Only bummer was another employee wanted to see it since it was a nice helmet and he opened the box while I was talking to the original guy who helped me so he exposed it before I had a chance to have my moment of glory. But all was ok. I was assisted w my pin lock anti fog shield and was on my way. Good experience.
I was recommended from another store in post falls I’d. I was looking for a fit and sizing of the shoei helmets. ( this was my first helmet in years and I was looking for something specific. And higher priced. Couldn’t find it anywhere so I opted to have assistance to order it online a lot though the store not my own Amazon etc. due to customer service I got which was great and the fact that I could possibly return it if I didn’t like it or fit well. But I loved it and kept it.
Look, fit, style. Found it in u tube and then sought out a store to see if I could find it. I wanted a stylish helmet like not many people have.
Date of experience: March 8, 2024
Thanks for Cycle Gear staff working with me to find old stock gear.
It was on my way to Texas Fandango, for a weekend of Speedway racing.
Good,safe equipment up to 55 mpr and it does not restrict my movement on a speedway bike like leathers do.
Date of experience: April 24, 2024
Spoke to Chris at the local store. He was very knowledgeable, very courteous.
Date of experience: April 24, 2024
I loved the website and all of the useful reviews. Someone had described their shoe size (which was mine) and how theirs fit perfectly. So I ordered the same size and they were true to size.
Seemed like a huge assortment and options. Price was great and I found the personal reviews very helpful.
I wanted some riding boots that didn't LOOK like riding boots. Reviews were helpful and the boots are fantastic.
Date of experience: March 7, 2024
Purchased a motorcycle jacket for my daughter. It arrived within a few a days. It was so fast.
Consistently great customer service and deals
Great price. Excellent quality
Date of experience: April 24, 2024
Only place that had matching set of tires for my 1981 GS450 at this time. Shipped and received in only 3 days, thank you!
Date of experience: March 25, 2024
Shopping for helmet: staff was helpful and found the one I was looking for the amount I wanted to spend. Good selection of helmets in styles and prices.
Availability of helmets to try on, especially for fit.
Specific helmet I was looking for at the price I wanted to pay.
Date of experience: March 7, 2024
My experience was fine and met expectations. The only annoying aspect has been the systematic insistence on a review
Why am I being forced to answer more questions that I don’t have interest in answering
Needed the product, bought the product. End of story.
Date of experience: March 21, 2024
Great gear selection. Gloves were great. Numerous name brands.
Ease of shopping
Date of experience: April 24, 2024
Great customer service at store and great product.
Good references.
Date of experience: April 25, 2024
Very helpful, fast and reliable service. Understood my need and direct me to the best solution.
I been going to cyclegear for as long as I can remember. Great place to hang out and enjoyable environment.
To upgrade the look of my motorcycle
Date of experience: April 19, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.