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CycleGear has a rating of 4.7 stars from 5,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,405 reviews
I was purchasing a gift card for my son-in-law on short notice. Since this was a gift and I wanted to make sure I got it on time I asked it to come to my email address. I hope he won't have any problems using it.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
I wish shipping was faster but all in all ok. Order to receive time was several days
Date of experience: April 20, 2024
Helpful in choosing a tire I needed no also installed my Sena system in my new helmet.
Location of store and various products they offer. Reasonable price to mount tires.
Like what they had to offer.
Date of experience: April 20, 2024
I ordered these from the Cycle Gear website and they arrived 11 days later. The website says it ships in 5-7 business days and I just thought this was misleading.
Anyway, when they did get here, I tried them on and they were very comfortable with bent knees due to the joint, standing up and walking however, not so much. They creep down as I walk. I imagine riding in them would be very comfortable... as long as you are on the bike. The second you step off, they will start creeping down and you will probably need to adjust them before you get back on again.
As for ease of putting them on it gets 5 stars. The velcro straps are easy to place and feel sturdy enough once they are on. One of the main reasons I bought these was because they had all 3 adjustable straps instead of the 2 adjustable and 1 permanent strap so I could put them on and off without taking off my shoes and on this front they did perfect.
The reason for the 4 stars is that when they came there was a tag on the inside that says off road use only and I didn't see anything about that from the website so I will probably be returning them to get some that I can use on the street.
If you are looking at them for off roading, I would recommend buying them, they feel well made, I love the knee joint, and they are so comfortable with any kind of bend in your knee. If you are planning on doing any walking with them on, I would probably just take them off and put them in the nice mesh carry bag they come with. If, however you are like me, and looking for street use, keep looking, these are not for you. The thin hard shell feels like it will hold up well on dirt or even rocks at lower speed, but will probably crack on impact with asphalt at higher speeds.
Date of experience: March 23, 2024
I was originally sold the wrong battery (didn't fit). When I took it back the salesperson was awesome and helpful getting my battery returned and the correct one ordered and shipped straight to me.
Open on Sunday and usually have what I need.
Battery had good reviews
Date of experience: February 28, 2024
Ordered a jacket… took a week to ship. They said they would send it overnight on a Thursday... didn't get it til the next Tuesday...
Date of experience: March 27, 2024
The Shoei modular helmet for our long distance riding is necessary. Not too close to face, place glasses easily on face (there is space), and ease of adding blue tooth communicator is great.
Most selection available
Past use of product
Date of experience: February 19, 2024
Went in told the guy what I needed and in 2 minutes hade my order ready
Hade bad experience with Harley Davidson Ripped me off on repairs so won't do no more business with Harley Davidson L V Harley you can not trust
Perfect for my bike
Date of experience: April 18, 2024
Courteous salesperson
Quick order process- no drama
Date of experience: April 19, 2024
Quick ordering, excellent customer service Katy phone rep.
Visited before, item on sale
Date of experience: April 20, 2024
Regardless of going in or shopping online I always get the best service.
Date of experience: April 19, 2024
Great staff and very informative. Easy to find location
Date of experience: April 19, 2024
Ordered size XL, what I usually wear. Gloves are very tight, hope they stretch a little. Like the look and feel
Date of experience: March 29, 2024
Order was NOT perfect, but eventually Cycle Gear made it right. I ordered an Oxford Zero-G Single Sided Swingarm Stand for my 2001 Ducati 996 Monoposto at the Cycle Gear store in Henderson, NV. The Cycle Gear website says I needed a 25.5mm pin. This is wrong! For the 2001 Ducati 996 (that comes stock Marchesini Aluminum Wheels), the pin we need is a special pin that is both 25.5mm and 21.5mm. The inner diameter of the pin is 21.5mm, and the outer diameter of the pin is 25.5mm. The 25.5mm pin will only fit in the wheel well about 35mm (~1.5 inches) before it bottoms out. I was able to get it all to work with the 21.5mm pin as the 21.5mm pin goes all the way in. I then rolled duct tape around the outer diameter (35mm width) part to make it 25mm for a custom fit. Granted this is NOT perfect but it works. As for the quality of the stand and pin itself, it is very nice for the home mechanic and price is right, this thing is NO Pitbull Stand, that is for sure. If you want the best get Pitbull, but if you want to save money and "good enough", get this Oxford Zero-G stand. See pictures of my review for this product for more details.
Overall, I am very please with Cycle Gear's customer service. When I first put in my order, Cycle Gear only sent me the stand and NO PIN (even though pin showed "in stock" for the next 5 days after my stand shipped), and it took a week for me to get the pin. However, Cycle Gear made this right by giving me a $10 store credit. $10 is not much of a savings for the hassle, but at least it showed me Cycle Gear is trying their best to make it right (after all, mistakes do happen).
Then once I received the pin, I got the wrong pin! The Cycle Gear website has the wrong "pin information" that I needed for the Oxford Zero-G swingarm stand. Eventually I got it all to work, and at least Cycle Gear has good return policies so that I can return the other pin that I won't be using. I have pictures of everything and will post the pictures on Cycle Gear's website when I review the product.
I use to Road Race Motorcycles in the late 90's and early 2000's in the MRA. I am just getting back into Motorcycling after a 20 year break and Cycle Gear store in San Jose was always good to me. I was happy to see there is a store local to me in Henderson Nevada.
Cycle Gear does NOT carry Pitbull Stands.
Date of experience: March 31, 2024
Robert at. Harrison St San Francisco was helpful and accommodating with me as a first time rider shopping for helmets. Found helmet brand but didn't have model. Browsed website and found perfect helmet.
Date of experience: November 28, 2023
My order for 2 separate items was processed and shipped quickly. It arrived on time and safely, very well packaged. Was a very pleasant experience.
It is my local gear shop and the particular color/style wasnt available in shop, so placed my order directly on the website.
Research led me to helmet I purchased...was wanting an affordable entry level helmet with the ECE 22-06 rating. And the gloves were on sale, so added them to my order for an extra pair.
Date of experience: March 25, 2024
Tires received in a timely manner. But when having them installed. Store called me and informed me that they did not have the tool to install the rear tire 90deg.valve stem which they sold me. Unfortunate
Great price
Stock tires and availability
Date of experience: December 27, 2023
Great price
Date of experience: December 17, 2023
've noticed even your own online tire prices don't always reflect what the Woodbury MN store has because on 2 different occasions their in store price has been lower than the online price has shown for cycle gear. So now I tend to go in and check out the store prices in person before making any decisions on buying tires. The staff at this store is always very professional, nice and just seem to be in a happy mood which is so nice compared to many other businesses. So happy with this store that even when I had to order this adaptor I'm being asked to rate here that I chose to get it from cycle gear so this Woodbury MN store really deserves recognition.
Chose it because of my great experiences at the Woodbury MN store. Always upbeat happy staff there. I truly hope this store gets some recognition from this review and your corporate office because they really are great there. I wouldn't rave so much if it was just one employee or two. It's like everyone there is happy to be there and curious about what you ride, helpful and friendly. Also on 2 separate occasions that store has beat all the other prices I've found onl9ne for tires even from your own website!
I found a deal on ebay for the mirrors that this adaptor kit has to be used to fit the mirrors onto my bike. Same price for this adaptor kit everywhere online but I went with you and had them sent to the Woodbury store because I've been very happy with that store. Planning on buying tires from them too here soon for my bikes so I'm ready for spring.
Date of experience: December 24, 2023
I got my stuff thanks. I am artificially extending this statement.
Date of experience: April 19, 2024
Always great working with CG! Amazon, please take note and reach out to these guys, who always provide excellent customer service and rarely charge restocking fees.
Best pricing and availability
Date of experience: February 10, 2024
Excellent and knowledgeable assistance about helmets and sizing. Also was informed about return policies.
They’re great!
Perfect fit!
Date of experience: March 27, 2024
Customer service was very helpful and quick. They were able to answer my questions and make sure I ordered the right size.
Helmet selection.
Date of experience: March 12, 2024
Helmet fit great. Looks great and was exactly as described. Not CycleGear's problem but helmet came late via UPS. Scheduled to be delivered before Christmas and it was a day late. It's all good though. My son loves it
My brother recommended. Prices are great. Quality of products are great also
My son needed a new helmet for his dirt bike and four wheeler
Date of experience: December 26, 2023
Cycle gear in Draper is fantastic. Knowledgeable, friendly, cool, and super helpful. They really go above and beyond every time I am in the store. Love the huge new space.
Leigh is phenomenal. He has helped me out so many times, always taking the time and has the knowledge to get anything worked out.
Close to home, but also the best selection, best staff, decent prices, best service.
Love the 180 modular. I had a shark evo, and the LS2 Carbon was an obvious upgrade.
Date of experience: February 13, 2024
Nick, the sales associate, was very helpful in getting me the right helmet that fits me. I could tell he is an avid rider with experience. He followed up with a personal phone call when the product arrived. He transferred my headset electronics from my old helmet to the new one when I picked up my helmet. No wait time, no drop off and come back in a day or so. Great job
Local store
Shoei helmets came highly recommended
Date of experience: December 6, 2023
Fits great. Looked great. Fast shipping. They are very nice
Mile from my house
Date of experience: April 19, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.