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CycleGear has a rating of 4.7 stars from 5,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,357 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
Product selection was very easy, and the checkout process was quick. And having my purchase delivered to the local retail store made shipping a breeze and did not require me to adjust my schedule.
They had the product I was interested on a very good sale.
Date of experience: February 16, 2024
The products I was looking for were very easy to find, and placing my order was simple.
I'm a repeat customer and Cycle Gear was the most like seller to have what I was looking for, plus the free 2-day shipping with my RPM Plus membership.
Date of experience: November 26, 2023
This was a very last minute Christmas gift and I was really worried it wouldn't make it on time. After ordering, it only took 2 days for shipping and delivery! Really satisfied with the speed and efficiency!
Date of experience: December 29, 2023
Excellent service, I have already purchased 3 items and I have no complaints
Because it is the best and safest thing to buy protective items to ride a motorcycle
I have reviewed other companies that sell products for motorcyclists and I think they are better and better priced.
Date of experience: April 14, 2024
I picked up the helmet last night, and had the best customer service from a fella named Eric. He was new, learning the computer system, and did a fantastic job. I got home, and the helmet looks cool, but it just didn't fit my backpacks head correctly. She will be deciding on a different helmet.
I love that CycleGear has a shop here in Meridian!
My backpack likes Icon helmets, and loved the look of this one. Sadly none were available to try on in store, so we blindly ordered it online.
Date of experience: October 14, 2023
My overall experience with cyclegear has not been a positive one. The tire I ordered took about 3 days longer to come in than I was told it would take them when I got my tire mounted they damaged my wheel and have been putting fixing it off for 3 weeks.
Date of experience: August 28, 2023
Everything usually goes quite smoothly with a return, but this day there seemed to be a problem with the folks at the desk being able to "sign in" and process my return. After waiting for 10 or 15 minutes I took my helmet return and went back the next day. It was then taken care of efficiently.
Date of experience: August 29, 2023
Terrific customer service at Redwood City location. Guys were really knowledgeable about head shapes and how to size a jacket for an airbag use.
A+
Great customer service
Positive reviews
Date of experience: March 21, 2024
Site said would be shipped within 24 hours and it took much longer to ship.
Other than shipping everything else was great.
Recommendation from son.
Good product at a great price.
Date of experience: March 21, 2024
Very helpful and satisfied with my experience overall
They helped tremendously
Needed tires and breaks for my Harley
Date of experience: April 13, 2024
Prompt action, good prices. Your the one for my motorcycle needs.
Friend reference
Good prices
Date of experience: April 14, 2024
Had what I needed and quickly shipped. Need more high end gear at the local stores for trying on.
Date of experience: April 14, 2024
Friendly, knowledgeable customer service. Quick delivery.
Date of experience: April 13, 2024
Simple website, easy to place order and pay. Items arrived with no problems. Top notch!
Pricing and the reviews
Date of experience: April 13, 2024
I bought the Alcan motorcycle boots online and they fit perfectly - I wasn't aware they had this awesome quick-strapping technology called BOA. So not only did I get an awesome fit, good style, and feet protection - I can put these shoes on and take them off so much faster than even my normal shoes. I used to wear snow boots, normal sneakers, or casual dress boots when I commuted to work. I always dreaded bending down with all my gear on to tie the shoes...now I just slide them on, twist a dial, and fold over a flap! Yeah, this was the best gear purchase I've ever made.
It's a local store that I like but there are more options online.
I'm slowly upgrading my motorcycle gear and boots were next on the list.
Date of experience: November 1, 2023
I have a 44" chest and a medium is really big on me.
Convenience
Good product at a low price.
Date of experience: April 11, 2024
11 days after ordering and the helmet I purchased has still not been shipped yet. I called and they said that is just the way it goes at Cycle Gear. Only order on line if you don't need the item for a long, long time. Makes you wonder why they do business that way. I did give two stars for the price and the customer service.
Date of experience: September 5, 2023
Greg, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
Awesome experience at the north olmsted cycle gear. Adam helped me pick out a great beginner helmet and informed me on the basics.
Closest motorcycle gear shop near me.
Cycle gear employed helped me choose a good helmet for me.
Date of experience: March 17, 2024
Quick and easy and fast delivery they had everything I needed
They are the guys to use
Date of experience: April 13, 2024
Fortunately, i read prior reviews that said the jacket ran small. I ordered a size 2XL (6'2-215lbs). Fits good, and slightly snug with a thick sweater underneath. Overall for the price, a good value.
Date of experience: February 26, 2024
Ordered filter cleaner and oil in bulk at store. Was delivered to store in reasonable time and I picked up from there. Easy, good service.
Date of experience: March 17, 2024
Kate, at the Roswell, Georgia store, was fantastic! Friendly, knowledgeable, professional. She made buying gear for my girlfriend very easy!
Repeat customer. Always get great service at good prices!
Best gear I could get for my girlfriend with in-stock choices she could try on!
Date of experience: March 26, 2024
Super convenient. Store about 12 miles away. I get everything sent there. Tires or whatever. Returns, when and if necessary, are a snap. Prices are reasonable. Helpful personnel in store and online. In store tire mounting...sweet! What's not to like. My go to motorcycle supply store.
Date of experience: August 31, 2023
Fair prices and very friendly service! I am glad to have Cyclegear as a store.
Date of experience: April 13, 2024
Everyone there is very nice and attentive always a pleasure Shop here
Date of experience: April 12, 2024
Absolutely love Puig Windscreens! Full and total fit and style when it comes to adding to my motorcycles...
Just about always has the products needed, and best or close to best pricing.
Again, Puig's Windscreens are wonderful -- well made, easy to install, great performance, and super stylish.
Date of experience: March 23, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cason, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team for the store your issue is with.