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CycleGear has a rating of 4.7 stars from 5,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,348 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
Very easy to purchase products and am very pleased with the quality of items purchased
Easy to shop and have a wide variety of items
Date of experience: April 7, 2024
I fount a helmet I liked but it was wrong color so ordered gloss black it arrived promptly and it is perfect. I love it.
Because they are a great company
Needed a helmet
Date of experience: March 18, 2024
I have bought a lot of things from Cycle Gear in the past, in the stores and online I think. Shipping took too long. I got notified the parts would arrive the next day 3 times. When the parts arrived they looked like the ones I had bought from Harley Davidson in the past for more money, but they didn't fit until I took a hammer and screw driver to them. Next time I will go to the store and have them order. If any problems I will return to the store.
I have always had good experiences with them in the past.
I wanted it and it was cheaper than Harley Davidson. For this part if I need it again I will pay the extra and get it from Harley
Date of experience: December 14, 2023
I like them. Products good quality
Date of experience: December 2, 2023
I ordered a pair of shoes from them on May 23rd. Their website said my order would ship in 1-2 business days. Today is June 6th and customer service doesn't know when my order will ship or where it is. They're slow to respond to my emails, if they respond, and are blaming their supplier for their inability to ship and track an order. My class is in two weeks and I have no idea if I'll have my shoes by then. And neither do they.
Tip for consumers:
Wouldn’t recommend this site to anyone.
Products used:
Tried to order shoes
Date of experience: June 6, 2023
The lady was helpful with me ordering the the right size
It’s the only place I know that have motorcycle gear
Like the overall design and feel of the product
Date of experience: April 11, 2024
Ordered the wrong part online, returned to the near by store transaction took place in few minutes, refund credit was immediate! Fantastic
Reordered the correct part online received within few days... truly credible policy online or in store
Indeed the best Cardo is the best. 3+ year used the Bold and now I upgraded to the Edge.
Date of experience: December 11, 2023
Date of experience: October 23, 2023
Excellent in store service. I have never been pressured and always lead to good products in my price range.
Date of experience: March 3, 2024
👍Always great shopping at cyclegear.com👍
Always great shopping at cyclegear.com
Date of experience: April 12, 2024
Quick in person ordering, excellent customer service, great products
Needed to clean and lube my chain
Date of experience: April 12, 2024
Very good and easy, was a hard item to find in stores but I am content
Date of experience: April 12, 2024
Staff is great. Very knowledgeable and helpful! Chad rocks
Great place
Date of experience: April 11, 2024
Good people
Date of experience: October 25, 2023
Good Price Hard to find gloves with a bridged pinky finger
Price on particular item
Date of experience: April 11, 2024
Product delivered according to specification. Fast delivery and damage-free packaging.
Date of experience: April 11, 2024
The alarm that came it, I was disappointed with it,, It is too easy to be disabled
It was one of the best
It is what i needed
Date of experience: April 10, 2024
I ordered something and it came as expected. In a box.
I have a membership and I had accumulated cash back.
I saw it. I wanted it.
Date of experience: April 11, 2024
I haven't tried it yet but it looks like it will more than do the job
Date of experience: April 10, 2024
It was good fast and easy no hassle good price for the product shipped pretty fast
Had the product I was looking for at a good price
Date of experience: April 11, 2024
Brought two rims for my 1983 goldwing for new tires. Mo in Springfield Oregon was very helpful and sincere in helping me out picking out new tires.
Quality product and a great price
Date of experience: March 22, 2024
I got my items quickly and everything is what I expected. Great experience
Date of experience: April 10, 2024
Was promised 2 days delivery but it did NOT happen. Bunch of excuses. Don't trust them.
Will avoid any online orders in the future.
The premises were attractive.
Was on sale.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
Buying gift cards on the site is simple and quick. The gift cards were delivered promptly, too. Overall I recommend.
The person I bought the gift card for has a motorcycle and buys a lot of gear and prefers CycleGear to other stores. I knew they would like the gift card.
The person I bought the gift card for has a motorcycle and buys a lot of gear and prefers CycleGear to other stores. I knew they would like the gift card.
Date of experience: March 18, 2024
New rider and since I learned about cycle gear I have had no issues other than the local store is a far drive for me. The people at the Bedford location have been courteous and attentive each time I have been in. Online has been fine. I try to wait until there is a sale.
I am a new rider and they are local. Also referred by another rider.
It fits my helmet and it was on sale.
Date of experience: October 23, 2023
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to provide feedback regarding our services. We looked into your issue your order was placed with free shipping. We do not see where you paid for 2 day expedited shipping. Thank you again for your feedback. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.