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CycleGear has a rating of 4.7 stars from 5,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,333 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
I, like many others, start my shopping online. For me, the greatest pleasure comes from interacting with the salespeople at my local store. I actually have fun with them and look forward to seeing them.
Date of experience: August 5, 2023
Bought a tire online from CycleGear as the size/type was not available in store. I then brought the tire and my rear wheel to the local store and the fellow there installed it quickly. I also picked up a motorcycle cover that I had placed on hold, through the website. Overall, it was a good experience.
Date of experience: August 29, 2023
It was a painless experience. I was hesitant because I didn't have a chance to try it on in person so I had to go with the sizing chart that was adjacent to the helmet selection. When the helmet arrived it fit perfectly!
Local store
Date of experience: November 24, 2023
Cycle Gear off Cave Creek has the best customer service of any business period. They always go above and beyond for their customers. They are my first place to shop for my motorcycle and gear because of it.
Date of experience: August 28, 2023
I'm there so often, the staff are like friends. Great group of humans working there. I would recommend Cycle Gear to every rider I know. The staff are friendly, helpful, knowledgeable and the love for motorcycling shines through.
Date of experience: August 28, 2023
I was shopping for a helmet. The customer service was very knowledgeable and helpful. I ended up buying 2 helmets. A LS2 Rebellion Hemet and a Shoei neotec 2. Thank you
Great selection and of course customer service.
Popularity and comfort of the Shoei. And the comfort of the half helmet.
Date of experience: March 2, 2024
It's just so easy and all of the staff is super friendly and helpful.
Customer service is A+ and has been since day 1 at every store I step into!
Date of experience: April 5, 2024
As expected with such a great retailer. Had what I wanted and got what I ordered in a timely manner
Because they are local
Because I wanted it
Date of experience: April 7, 2024
I'm assuming this is my helmet purchase as I answered a previous survey after I bought a jacket, jeans and gloves. Jose (?) was very helpful in taking my head measurement and directing me in trying on helmets. I came back a couple weeks later and bought a Shoei Neotech II. Very happy with it thus far.
Close to home.
Watched lots of YouTube product reviews and talked to M/C friends.
Date of experience: November 30, 2023
The staff was helpful and made the whole process painless. I bought my first helmet and they recommended a few had me try them on and I was confident in my choice. They ordered my size, when it came in I tried it on in the store and walked around. The fit was good.
The in store experience is what I needed, I don’t know if ordering online would have worked out.
I needed it
Date of experience: November 20, 2023
Tire selection was limited. Front tire available rear tire was not. Not convenient.
Date of experience: April 8, 2024
Many events or factors in recent history have an effect on our inventory. We work with numerous distributors and vendors and try to have inventory available or access to inventory. Despite how hard we strive sometimes various products are not readily available. However, we always try to provide the best possible service to our customers and are always happy to try and locate alternatives that might be an option. We’re sorry this has affected you. Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343. One of our Rider Support Representatives would be happy to help you find similar or possibly better alternatives.
Took longer than expected to receive. Notification of order status was poor.
The service person erroneously clicked that 1 part of my order had been picked up already, which it had not.
Relatively low prices.
Trusted brand
Date of experience: April 7, 2024
Trusted name plus proximity to my home & work.
Date of experience: March 27, 2024
Jacket runs small. It's not true to the size that was ordered
Date of experience: April 7, 2024
We needed alot of gear from boots to helmets. The staff was helpful without any pressure to buy. They are riders and use all the gear that is sold which gave us their insights to everything we bought.
Date of experience: August 28, 2023
Great looking product so far, the guys set up the comms for us, cant wait to use them when the weather clears
Date of experience: March 7, 2024
Super comfy with nice armor included. Very happy with my purchase. 10/10 would recommend.
Date of experience: April 4, 2024
The folks at the Cycle Gear store were very helpful in trying to fit a helmet that I ordered online. They found other options that would work just as well however they were significantly more expensive. In the end I couldn't make the helmet work and there was no issue returning it. Nicely done!
Date of experience: March 29, 2023
This company does not stand by its products. I had my bike serviced by a mechanic who installed a Cycle Gear battery. Less than 3 months later, the battery was dead. Because it was installed by a mechanic, the company won't honor the warranty - despite the fact I have an invoice for the battery. Their rationale is that I need the actual order number to honor the warranty. That is something only the mechanic has and he is no longer operational during Covid. They could have looked in their records but instead chose to punt.
Date of experience: September 24, 2020
Excellent, Product arrived in excellent condition, well packaged and on time
Variety, price, return policy
Goid value and well reviewed and rated
Date of experience: April 6, 2024
Good online experience. Had a variety of options to choose from. Easy to make returns.
Date of experience: April 3, 2024
Talked to Cate G in the Fayetteville NC store today and she helped me figure out what I wanted.
Date of experience: March 30, 2024
Quick and easy. I was able to put a few words in the search box and was lucky enough that it popped on the first page.
It's my go to store when I need gear or accessories.
Date of experience: March 8, 2024
The salesman in the store in Hoover Alabama was very courteous and helpful
Prior purchase
Date of experience: April 6, 2024
I've bought from CG numerous times. Always had good luck, good service.
Past experiences with CG.
Date of experience: April 5, 2024
You guys had the part I needed when everyone else was out of stock!
Cuz yall had the part I needed
Date of experience: April 7, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
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