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CycleGear has a rating of 4.8 stars from 5,754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,326 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
Very helpful and parts were delivered when promised
Recommendation from a friend
Date of experience: April 3, 2024
Only thing is if you put the manufactures part number as a reference
It is where I bought the helmet
Date of experience: April 3, 2024
Super easy to order no so great response time and difficulty in getting my new pack talk installed byt things finally came together after I told them to refund my money I'll go somewhere else
Great people and great product. High quality
Date of experience: January 7, 2024
Order over the phone went well. The staff were helpful, and I received what I ordered fairly quickly. No complaints.
Date of experience: March 3, 2024
Store employee also assisted me to check my size. Really helpful. If I can try it one with the same brand helmet in the store, that will be perfect. When I try it on at store, there is no any inventory of HJC helmet available. Because the design of each brand is slightly different, the level of comfortable is also different to different user. This helmet is not very fit to me but the overall of the product is good with promotion price.
Date of experience: October 14, 2023
It was to find online what I was looking for! Great reviews with pictures! Fast shipping!
My to go stop for motorcycle gear
Wanted a different look to my helmet
Date of experience: March 25, 2024
Ordered an item. The item did not fit my bike. Return process was smooth and quick
Returning an item
Date of experience: March 25, 2024
Got my boots within 4 days! Super fast! Yay :). Love them and all that I always order from cycle gear! Thanks a bunch!
They’re always helpful and take their time to explain the product! :)
The staff recommended this boot and I am very happy with them. Very comfy!
Date of experience: March 7, 2024
Ordered some Metzler Cruisetec tires and got a great price with two day delivery then install was only $25. Great experience!
Online reviews
Date of experience: March 1, 2024
It fits well, but the material seems kind of thin.
They have a local store that I can shop at and pick up free shipments from.
It was less than the $15 credit I received, so it was free to me!
Date of experience: April 2, 2024
$15 store credit
Date of experience: December 5, 2023
Everyone has been really nice and informative. It's the only shop I go to for motorcycle stuff.
Date of experience: April 2, 2024
All went well - very easy to order and pick up at the store upon arrival.
Very goo motorcycle store.
Thought I had lost the item.
Date of experience: April 2, 2024
Easy to find the products you want ordering is simple and fast checkout.
Trusted company
Great product and price
Date of experience: April 2, 2024
Hopefully will do the job if I need it to! Light and flexible but solid enough for protection
Was going to go to store, good price, but 45 minutes away and shipping was cheap so shipped it!
I love Dainese products, Cycle gear has good prices on this gear
Date of experience: April 1, 2024
Customer service was very good
Shopping took longer than expected
Contact them about shipping and the next day I was notified it was shipped
Date of experience: April 1, 2024
Everything came on time and is in good condition..
Date of experience: April 2, 2024
My 1994 Goldwing was in storage for 7 years and I finally got it out to repair and upgrade to start riding again. I took the front and rear wheels off and brought it to Cycle Gear in Lawrenceville, GA for a new set. They were extremely helpful in suggesting the best tire for my ride and were great at mounting and balancing the wheels.
This is my go-to store for my ride and accessories.
Date of experience: August 28, 2023
Two different times I ordered online. Once to have it drop shipped to my house and once to the store. Both times I had problems with my order. The first time they canceled my order and didn't tell me. I only found out because I called them. The second time, it took twice as long as they said it would take and I had to make four phone calls before I finally got my order. The guy helping me was very courteous and as helpful as he could be, but it still didn't get resolved until I threatened to cancel my order.
Date of experience: March 29, 2023
Ordered something they didn't have in stock and received in within 2 days
Date of experience: March 30, 2024
I've had nothing but a good experience. Ordering online. Getting my things fast and in a timely matter.
It was OK i just ordered the wrong color and it was too late to change it because it had already shipped. But was told that when it arrives to the store. I could exchange it for the right color.
Well, they're local to me and if they don't have something in stock, or in the store I order it ships out the next day. Overall, happy customer.
Ordered new gloves and a jacket to match the new bike of course.
Date of experience: February 18, 2024
I preodered a helmet and paid for it in full with the expectation and with them saying I'd receive it mid to late March. I tried numerous emails to get in contact the last week of March. They then tell me it looks to be the April when I might get it... I canceled and asked for a refund. They didn't even try to appease or help. Won't spend my money here ever again...
Tip for consumers:
Don't pre-order and expect it in a timely manner
Products used:
Helmet
Date of experience: March 24, 2021
Knowledgeable staff that is very helpful which is rare these days
Date of experience: April 1, 2024
The tire machine was broken, and a month after the tire purchase their machine was finally repaired to no fault of theirs.
The Manager Joe had my tires and rim strip installed and tires balanced, honoring their policy when one buys tires through them.
Date of experience: August 28, 2023
The tires arrived sooner than expected, and it perfect condition. I will definitely be ordering again from CycleGear!
Cheapest and best quality products
Great pricing, solid quality
Date of experience: March 5, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
