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CycleGear has a rating of 4.7 stars from 4,324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, local store, and fast delivery. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
15,204 reviews
My first time purchasing any motorcycle gear, ordered online and a few items I had to return/exchange so I went to the nearest store location. Like the title says, cool staff, quality service, great products! Will definitely continue shopping there.
Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."
My first time purchasing any motorcycle gear, ordered online and a few items I had to return/exchange so I went to the nearest store location. Like the title says, cool staff, quality service, great products! Will definitely continue shopping there.
Referred by a friend.
Ratings and reviews.
Shopping in Cycle gear was very enjoyable, it had available the product I was looking for and in stock, the free shipping always make me happy and more likely to shop so when cycle gear showed the option I feel completely at ease shopping there, I love my 10% first purchase discount code!.
The only thing I would like to improve is the delivery times and notification of shipment to easy the long waiting to get that great new toy found.
Overall, a great and straight forward experience, I keep coming back to check on new gear and offers.
Got the first purchase 10% discount and I was not planning on using it until I saw all the gear available at Cyclegear and then I know I had to use my code for that new piece of gear!
I was looking for gear that enhances rider safety and cycle gear had a great selection and tech help to understand the pro-cons of the gear, ended up buying the Helite airbag vest, but sadly I did not see the airbag pants that I saw advertised on other site.
Olivia is amazing! She has great customer service, knows what's perfect for the customer and isn't a pushy salesperson. She took extra time to explain everything and was just fantastic to work with. The only reason I gave 4 stars on delivery time was because of Fed Ex and not CycleGear!
My significant other bought his helmet from them and had an awesome experience too.
I needed a new helmet that fit correctly to go with my new trike!
My son and I received great service and follow-through on our purchase. These helmets fit perfectly and have adjustable dials to make them even better. Glad we could try on different sizes and styles to find the right one. Not a ton of options in Chico, so I'm glad for this one!
Seemed like the easiest option. It was great to try on different helmets. Also, the ship to store option ensured my packages weren’t stolen!
Great fit and Bell seems like the best quality/reputation.
The staff at Cycle gear were professional and friendly. They answered all of our questions and clearly explained how the "Riders Preferred" membership worked. It ended up saving us quite a bit of money.
They had what I needed. They are my go to in ABQ.
After speaking with the staff in the store, they recommended the best products.
We brought our grandson, age 15, to pick out riding gear for a Honda 125 dirt bike. He loved the helmet, the boots and everything he found! The helpful lady let him pick out what he liked while telling him what his choices would accomplish in the long run. He became wiser and changed his mind a few times because of her respectful advice. We are very grateful for you guys at Cycle Gear!
We always buys things here and I bought from you all when I did racing.
I told him which Brands to choose from based on the safety they would provide.
I was able to get information about the different types of helmets as far as the quality and noise management. It helped me make a really good choice. The helmet shipped quickly and was actually delivered sooner than expected which was great!
The location and because of the products that I saw online.
I needed a helmet and needed one that was of quality make and reduced the noise around me.
I recently had to purchase a few items from this location whether they had it in stock or not staff is always amazing specifically matches. He has always been able to assist with everything I have needed
The staff is always helpful and understanding
Affordable and fast to receive
I made a trip to my "local" cycle gear (about 60 minutes away) and the employee who helped me was super great. I got sized for a few jackets and tried on shoes to get the right fit. Even though they didn't have what I wanted in the store, being able to find my true size for a few brands and styles gave me a huge confidence boost ordering my gear online.
Amazing!
Due to a store being close by, I felt more comfortable ordering because in the event something had to be returned, I could do an in store return and not pay return shipping costs.
I’m a first time female rider! I wanted something low profile/casual/stylish but still functional and protective in the event I take a spill.
Bought my last set of helmets here six years ago, staff was amazing fitting and installing Bluetooth Sena gear at a good price. It was time for an upgrade so I came back again and was not disappointed found helmets with the Bluetooth built-in for about the same price, again they fitted my girl and then had them ordered, shipped to my door in a couple of days ready for a great day riding
Have always had a good experience
Dependable and a price I could afford
Went to pick up my helmet order and the feint desk employee offered to helped put on the pinlock anti fog screen and did an excellent job keeping the dust off. Really appreciate having his expertise in installing it
There’s a location near my home and I appreciate that I can talk directly with an employee that really knows their stuff
Quality and safety
Everything on site worked as intended! With store credit to boot! This helmet will complete the Captain America look with my jacket I modded and gloves/patches. But the cheek pads are too thick according to sizing for my 22.125" hat size? Great other than that.
I like dealing with a shop that also has a store local to me.
Order not shipped until tbe day it was due to arrive. Missed riding on Memorial Day! 98 bucks and had to spend another 10 locally on acid. Didn't say no acid with when I ordered?
Bottom line, no acid bottle. Should always come with tbe needed acid. Otherwise is pretty worthless.
Because they are also about 1/2 hour away from me! Lots of stuff for my V Star! Need customer service improvement.
My '18 V Star came with the same battery I bought. Lasted 6 years.
Once the computer excepted my password, it went quite well. Haven't signed in for a while. Good stuff and one store in North Olmstead.
Good stuff and everything gets to me intact!
I have a favorite pair of gloves I've had several pairs of over the years and it was time for another pair. After about 5 years and many rain storms the velcro isn't as great. I hopped online and got another pair on the way in no time. Our local store doesn't have a lot of selection but I can still get them online.
Products I know and like
Proven item, I've had several
I had stopped wearing full face helmets in favor of half helmets. I still like the half helmet but this one is comfortable enough that I'll be wearing it on a long road trip. The flip up face is nice although don't try riding with it up. It has a vent in front that can be opened or closed and vents in the back. The integrated headset is nice and works well. The only drawbacks are the com device only has three buttons so it'll take some time to remember what combinations and how long to hold them does what. Also the speakers in the helmet are ok but pale in comparison to speakers on the bike
I purchase the Diablo Rosso online and had it delivered to my local Cycle Gear for mounting. While there they were able to help my son pick out a set of tires for his bike also. I've always had great interactions with all the staff at Cycle Gear. Would highly recommend to anyone looking for motorcycle gear and accessories.
Always have a great experience when shopping online or in store.
I almost always choose Cycle Gear because they have what I need and it’s easy to find either online or in store. They also have some of the best customer service found anyway both online and in store.
Only thing I would suggest is that Cycle Gear changes their policy to restock once the units hit 1, not 0. This way you have more sizes available rather than out of stock. Zero issues with the employees, great service!
Was told the tires might be shipped from Sparks and thus be there overnight but instead took more than a week coming from PA. Front and rear tire pressures were set wrong (both *******@40 PSI). Tire Balance weight wasn't precise. Had to add a couple grams weight to both wheels to make it exact.
Wanted to support a local shop in Reno.
Had been using Pirelli Angel's for many years but on the advice from a friend I choose to try Continental Road Attack 4s.
Ordered clutch plates for the store, to be shipped to my home. The employee behind the counter was super friendly, nolagable, and took his time to explain the difference in the brands. Very pleasant experience, and I always feel more than just a customer. Keep it up!
Cycle Gear is an amazing store. It is the first time for me as I am a new rider, but the crew at the store in Edison is super helpful. Thomas guided me through the whole process. From finding the right fit to my helmet, to recommending brands of gloves, and much more.
Great reviews, once stop shop
Brand (Shoei helmet) and alpinestar gloves (great quality and durability)
I ordered this exact part/vortex chain kit 520 from Amazon and they sent the completely wrong sprockets and I reordered with cycle gear and they helped me in making sure I had the exact kit for my year bike etc. way better to deal with people in person. Worth the extra 30 or 40 bucks and having it ship to the store is cool too.
To have an in person with experience in making sure I'm buying the correct parts for the project I'm on.
Strong reliable products so far
Maybe he priced a little higher than most but, they make up for it with customer service
This is a one stop shop for all your motorcycle needs. Lots of helpful information on the products, great service and guidance and the delivery was quick. I had my purchases within days. Customer service is responsive.
Great products. Great service.
The information, price and other customer reviews.
I ordered a helmet and visor, the fedex truck did not deliver it to a safe location at my house and the product was stolen. The employee at cycle gear i talked too was very professional and helpful, cycle gear ended up sending me a new helmet and visor free of charge and i greatly appreciate everything that ya'll did for me.
He was nice and got me a new helmet that was stolen before i could get it
I chose cycle gear because they have the best prices and staff. There is a cycle gear store in OKC and i love those guys.
I have the sedici strada 2 limited edition carbon fiber helmet and i figured the sedici strada 3 would be the next best thing.
Web site easy to use, lots of items to choose from, broad range of pricing. This seems like a competitive company that is willing to do what they can to make the shopping experience positive. Also easy to use, not a lot of static in the order process.
Bets hamlet I have put in this price range. The inside is very soft. Waiting to see how tell the top of my head and cheeks break in. But as a helmet as a whole it's very good quality and definitely worth the money especially on sale as of time of purchase.
The store in tulsa Oklahoma was so helpful and friendly. They are the reason I am buying through this company. They were sold out of my size so I had to order it online. But will be shopping at tulsa store for other items they have definitely. I drove 2 hours to check out the tulsa store and was nervous what to expect but the staff was Grade A no doubt. Will be driving back
The helmet quality and the current sale on the helmets made it affordable for my budget. Probably wouldn't have got it without the 100 off purchase price. But now that I know the quality and feel my wife will need one also
Sean is definitely a people person. Customer service is over the top and he always has a smile on his face. There are bigger stores but if you want the absolute best buying experience anywhere do yourself a favor and go see Sean at Rancho Cordova CycleGear!
Gain trust and grow your business with customer reviews.
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
