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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    648
  • Value
    14
  • Shipping
    2090
  • Quality
    5550

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,891
Neutral
173
Negative
155
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Instant Feedback

18,276 reviews

1
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How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Lousy service”

Robb T.
9/14/24

Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."

Date of experience: 9/4/24
See critical reviews

Reviews (5,735)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (904) shopping experience (75) customer service (496) right size (31) couple days (23)
Thumbnail of user luisz113
California
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

CS staff was very friendly and got my product rather quickly.

Reason I chose this business:

Yes for convenience with vicinity to where I work.

Reason I chose this product:

One chain wax I use for my motorcycle.

Quality

Date of experience: March 26, 2024

Thumbnail of user omark130
California
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Got it on clearance. Quality looks great. Can't wait to ride with it.

Quality

Date of experience: March 24, 2024

Thumbnail of user glenc260
Illinois
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

There was no hassle whatsoever. No complaints. I received my order just as I expected.though the box was far larger than the item!

Reason I chose this business:

Because I like it?

Quality

Date of experience: February 24, 2024

Thumbnail of user justinh1190
Florida
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Luis at the Orlando location was super helpful! He walked me through what I need as a new rider and made me comfortable. Very excited to start riding!

Reason I chose this business:

Location and products.

Reason I chose this product:

Reviews, comfort, and safety.

Quality

Date of experience: October 7, 2023

Thumbnail of user scottl2230
Minnesota
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

Good job, I got just what I wanted, thank you. See you at the next Tuesday get together

Reason I chose this business:

Price and what I was looking for

Quality

Date of experience: March 23, 2024

Great workers in the store
February 11th, 2024
Verified site experience
• Previous review

Date of experience: February 11, 2024

Thumbnail of user kerrim309
Ohio
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase

I bought my husband a Bell brand cycle helmet for his 4 wheeling adventures. Excellent product at a great price. Packaged well and fast shipping. I usually shop Cycle Gear for my husband.

Reason I chose this business:

Quality, price, wide variety of products and brands.

Reason I chose this product:

My husband needed a new riding helmet and I knew Cycle Gear would have the right one for the right price

Quality

Date of experience: January 2, 2024

Thumbnail of user anthonyh1990
Tennessee
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

It was excellent the store manager helped and was very professional and patient. Great personality.

Service
Quality

Date of experience: March 24, 2024

Thumbnail of user deshawnp11
Michigan
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Great service and fast delivery to anywhere you want it to come to they even ship it to your home.

Quality

Date of experience: March 25, 2024

Thumbnail of user dk493
Arizona
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

The tires arrived 2 days apart from eachother despite the shipping info at time of checkout saying they would arrive together. Tires were still received in a timely fashion, hence the 5 star rating.

Reason I chose this business:

No particular reason. Everywhere I checked had the same price and delivery estimates.

Reason I chose this product:

I needed new tires and these had decent reviews as far as longevity and traction go.

Quality

Date of experience: October 13, 2023

Thumbnail of user johnb12737
Michigan
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

While I received the wrong item initially everyone worked hard to correct the problem.

Received the wrong item on the first delivery from WPS.

Service
Quality

Date of experience: March 21, 2024

Thumbnail of user rickb1329
Alabama
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Everything was as advertised. Good product as well.

Reason I chose this business:

There’s a local store that I purchase from, even though I ordered this online.

Reason I chose this product:

Online reviews.

Quality

Date of experience: March 25, 2024

Thumbnail of user juant394
Texas
2 reviews
0 helpful votes
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March 29th, 2024
Verified purchase

Found what I was looking for at a very good price at the right time.

Reason I chose this business:

Had what I was looking for

Quality

Date of experience: March 19, 2024

Thumbnail of user matthewb2567
Pennsylvania
2 reviews
0 helpful votes
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April 4th, 2024
Verified purchase

Products were delivered to store for install, staff was efficient, knowledgeable and friendly.

Reason I chose this business:

Price of installation and convenience of location

Reason I chose this product:

Based on employee recommendation, better tire for my riding style

Quality

Date of experience: March 25, 2024

Thumbnail of user donnas4075
North Carolina
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

The guys that work there were helpful in helping me pick out a birthday present for my boyfriend.

Reason I chose this business:

Boyfriend wanted me to go there.

Reason I chose this product:

Recommendation

Quality

Date of experience: March 25, 2024

Thumbnail of user kathyt838
Utah
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Found what I needed easily and received on time. Always enjoy hassle free online shopping

Reason I chose this business:

It had the product I neede

Reason I chose this product:

Needed to replace shield on my helmet and manufacturer doesn’t sell direct to customers but CycleGear saved the day

Quality

Date of experience: March 24, 2024

Thumbnail of user marcom358
Louisiana
3 reviews
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Ordered a set of tires and they were delivered to my house in 4 days.

Reason I chose this business:

Well trusted vendor and discount on tire mounting/balancing.

Quality

Date of experience: March 25, 2024

Thumbnail of user melr138
Oklahoma
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Everything worked out well. Thanks
Ok. Here are your 16 plus characters.

Reason I chose this business:

Cuz they are available.

Reason I chose this product:

Good product.

Quality

Date of experience: March 25, 2024

Thumbnail of user julietw62
California
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Cycle gear in Pacheco, Ca is the best! They are super helpful! Thank you!

Reason I chose this business:

Convenience

Reason I chose this product:

I was looking for a fuel canister and they had one I was looking for!

Quality

Date of experience: March 24, 2024

Thumbnail of user michaelo2486
Connecticut
2 reviews
0 helpful votes
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April 3rd, 2024
Verified purchase

Its Cycle Gear ;) as usual good service and pricing...

Reason I chose this business:

Best prices and the correct tires sizes I needed

Quality

Date of experience: March 24, 2024

Thumbnail of user sga6
Texas
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Good ok good ok good ok good ok good ok good ok good

Reason I chose this product:

Like the color

Quality

Date of experience: March 24, 2024

Thumbnail of user donaldd1072
Wisconsin
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Saw the Shoei helmet I have had my eye on was on sale so I went to my favorite outfitter and placed my order. When it came a couple of days later, I went in and had my communicator installed and as always am Very Happy I went to Killeen CycleGear. They have treated me and my Brothers & Sisters in The Priesthood Motorcycle Ministry very well. Thank You.

Reason I chose this business:

Killeen CycleGear have always treated me along with the rest of my Brothers and Sisters in The Priesthood Motorcycle Ministry very well.

Reason I chose this product:

Highly recommended and rated.

Quality

Date of experience: December 7, 2023

Thumbnail of user shannonp684
Michigan
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Just what I was looking for. Looks good on my bike. Thanks for the fast shipping!

Reason I chose this business:

I could not find this item anywhere else.

Reason I chose this product:

Upgrade my bike

Quality

Date of experience: March 17, 2024

Thumbnail of user henryw664
Utah
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

VVVVVVVVVVVV VVVVVVVVVVVVV VVVVVVVVVVVVVVV VVVVVVVVVVV VVVVVVVVVVVV VVVVVVVVVVVVVVVVV VVVVVVVVVVVVVVVV VVVVVVVVVVVV

Quality

Date of experience: June 11, 2024

Thumbnail of user jonathang1170
Missouri
1 review
0 helpful votes
  • Send Message
April 3rd, 2024
Verified purchase

Whenever I need a part or piece for my bike or any gear at all, I know I can always turn to Cycle Gear to find what I need.

Quality

Date of experience: March 24, 2024

Thumbnail of user drewg89
Arkansas
2 reviews
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

Easy dotcom purchase and ship to store in just a few days. Great windshield for summer riding. Protects you from the big bugs but provides more air flow to keep you cool.

Date of experience: August 28, 2023

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

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