• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.8 stars from 5,729 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    648
  • Value
    14
  • Shipping
    2083
  • Quality
    5543

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,887
Neutral
172
Negative
155
View ratings trends

Instant Feedback

18,256 reviews

1
See all photos
How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Lousy service”

Robb T.
9/14/24

Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."

Date of experience: 9/4/24
See critical reviews

Reviews (5,729)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (904) shopping experience (75) customer service (496) right size (31) couple days (23)
Thumbnail of user chadp281
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

I go to the Allentown cycle gear. Everyone in that store is awesome. They are always helping out and they answer any question. Just a great crew working at Allentown site.

Service
Value
Shipping
Returns
Quality

Date of experience: August 28, 2023

Thumbnail of user jamesk3853
Texas
1 review
0 helpful votes
  • Send Message
February 23rd, 2024
Verified purchase

Bike stand I received had scratches and minor damages. Unit almost appeared to be used which was not in the product description

Reason I chose this business:

History of in store and online purchase

Reason I chose this product:

Necessity and good product reviews

Quality

Date of experience: February 16, 2024

Thumbnail of user marikak10
Florida
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

I can travel and shop. Sweet My husband got a backpack with his new helmet purchase. I claimed it and loved it but he was not happy. So I ordered one for myself

Quality

Date of experience: October 2, 2023

Thumbnail of user darbyg16
Texas
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Mid. Dumb review process I'm only doing this to get a feature comment

Reason I chose this product:

Style and quality

Quality

Date of experience: March 18, 2024

Thumbnail of user kevinw2480
South Carolina
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

The tire is exactly what I wanted, should be ready for pick-up soon.

Reason I chose this business:

Prior experience with the store on Dorchester Rd.

Reason I chose this product:

The salesman helped guide me in my decision, based on his own personal experience.

Quality

Date of experience: March 18, 2024

Thumbnail of user scotts4213
California
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

You guys are great. Always friendly and welcoming.

Quality

Date of experience: March 19, 2024

Thumbnail of user bens1458
New Jersey
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

Very easy online order, purchase and pick up at store.

Reason I chose this business:

Reputation of product sales and service.

Reason I chose this product:

What I was shopping for and found it at Cycle Gear.

Quality

Date of experience: March 19, 2024

Thumbnail of user allena123
Texas
3 reviews
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

Ordered tires and they arrived in a day. That's pretty impressive.

Reason I chose this business:

Consistent service.

Reason I chose this product:

Michelin Pilot Road 6? Best touring tire out there.

Quality

Date of experience: March 19, 2024

Thumbnail of user markh5186
Oregon
2 reviews
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Sales associate was helpful and understanding of my needs.

Reason I chose this business:

Great prices and lots of products from which to choose

Reason I chose this product:

Great reviews and a 40% sales price.

Quality

Date of experience: March 18, 2024

Thumbnail of user cordellh13
California
1 review
0 helpful votes
  • Send Message
February 21st, 2024
Verified purchase

I got exactly what I order fast than I thought I would. I'll definitely be coming back for more gear and assecories.

Reason I chose this business:

Quality products at a reasonable price.

Reason I chose this product:

A friend told me to get my gear here.

Quality

Date of experience: February 21, 2024

Thumbnail of user gilberta109
California
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

The team members at cycle gear are professional and helpful in gear I wear for riding and for parts for my motorcycle they make it hassle free very satisfied and will continue to shop with cycle gear of Fresno on Blackstone and Ashlan!

Date of experience: August 29, 2023

Thumbnail of user davet875
Washington
2 reviews
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Angel and the Team at Vancouver CycleGear have been amazing to work with while I get back into motorcycling. Great advice and assistance along the way.

Date of experience: August 30, 2023

Thumbnail of user pauls5535
Wisconsin
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

Easy to order online and received the order in a few days.

Reason I chose this business:

Have ordered and purchased lots of things from Cycle Gear, and have been satisfied with everything,

Quality

Date of experience: March 17, 2024

Thumbnail of user sheac27
Virginia
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

It was good. Easy site nav, easy ordering, good service.

.

Service
Quality

Date of experience: March 17, 2024

Thumbnail of user besartj
New York
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Fast easy good quality product no reason to shop anywhere else

Quality

Date of experience: March 18, 2024

Thumbnail of user tinap781
California
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase
Quality

Date of experience: March 17, 2024

Thumbnail of user korif8
Georgia
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

Shipping was really quick and my gear is absolutely amazing

Quality

Date of experience: March 17, 2024

Thumbnail of user andrews3159
New York
2 reviews
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Always a great experience. That's why I keep coming back.

Quality

Date of experience: March 18, 2024

Thumbnail of user rodneyw363
New York
2 reviews
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

What can I say? Products and prices are terrific! Outstanding service!

Reason I chose this business:

Received email promo

Date of experience: March 17, 2024

Thumbnail of user larryr995
California
1 review
0 helpful votes
  • Send Message
October 28th, 2023
Verified purchase

Placed my order online and had it delivered to the local Cycle Gear store. Delivery only took a couple days. When I picked it up one of the store associates installed the Sena SRL-MESH Intercom in my Shoei Neotec II for me. The system works great and the service can't be beat!

Reason I chose this business:

Bought my helmet there.

Reason I chose this product:

Have used Sena intercoms one a couple of other helmets. Their products are high quality.

Quality

Date of experience: October 28, 2023

Thumbnail of user christiaans12
California
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

Battery works good just didn't expect to fill a agm battery usually I buy the agm cause I don't have to fill it

Reason I chose this business:

Best out there

Quality

Date of experience: February 13, 2024

Thumbnail of user samuelc812
Oregon
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

It took a little too long to ship but the quality of the product was excellent

Reason I chose this product:

Because O'neal good

Quality

Date of experience: March 8, 2024

Thumbnail of user brandonh1080
California
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

One pair showed up absolutely awesome, one pair showed up and though it was labeled the correct size it was about 2 sizes too large

Returns were easy and quickly done

Reason I chose this product:

Most comfortable moto pants

Service
Quality

Date of experience: February 13, 2024

Thumbnail of user williaml3187
Wisconsin
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

First time I have used this service, I am happy with the service and the product.

Quality

Date of experience: March 17, 2024

Thumbnail of user warrenl189
Texas
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

Very happy with my experience. Staff was helpful with placing my order

Reason I chose this business:

Price and selection

Reason I chose this product:

Price and quality

Quality

Date of experience: March 17, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?