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CycleGear has a rating of 4.8 stars from 5,729 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,259 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."
Great customer service and assistance in answering our questions so we made the right purchase for us. Appreciate their help.
Website indicated they had what we were looking for
Needed the items and customer service helped us select what fit us best
Date of experience: February 14, 2024
I really enjoy Cycle Gear. My order shipped separately but everything got to me sooner than it said it would. I really enjoyed the products and quality of everything I got.
It was the first brand I found. I went in person and the people were extremely nice and pleasant so I made my purchase online. Also the prices were really good and the sales were actually sales.
Date of experience: December 3, 2023
I had ordered a set of tires and was tracking them via-cycle gear and FedEx, I got an email stating that they had arrived in store so I go to pick them up when I walk in it "seemed " like they were super busy and there were about 8 people standing in line which would have been fine but after still waiting 15 minutes one of the cashiers, finally decided to acknowledge that we were all standing there waiting for him to stop talking to a buddy of his, he stated that he would have called us over had he known we were alaet well you have know if you were not chatting away to a friend, I finally made it to the counter and spoke to the woman that was working and told her I was there to pick up a set of tires, she went out back for about 15 seconds and said that they were not there I proceeded to show her the emails I got that they had been delivered the day prior. She then proceeded to tell me that that was not the right email I was pretty upset so as I went back out to my car I called customer service and spoke to them about the issue. He called the store and let them know that on his end he did see that they were delivered and signed by a manager the day prior after about another 15 minutes or so he came back on and let me know that they had found the tires and they were there. When I went back into the store the same lady was now laughing and joking with some of her friends she looked up and saw that I had returned to the store but did not acknowledge me whatsoever luckily the person who customer service had contacted was at the counter with my tires it was just a horrible experience terrible terrible customer service inside the store.
Date of experience: February 25, 2024
Customer service keeps folks coming back, and I have always had a great experience at both Cycle Gear locations I visited. Will especially has done a great job and should be commended.
Date of experience: August 28, 2023
Very easy to order online and pickup in store. Keep me always informed of items shipping status
Wide range of products, So I don't hunt online with Google. I just go directly to your website
Date of experience: March 16, 2024
Great selection,easy ordering,good pricing and fast delivery
Had the item I wanted at a good pricing
Date of experience: March 17, 2024
...
Have from before.
Just wanted to try something different
Date of experience: June 23, 2024
Very responsive to my inquiries and I was kept up to date as far as when I could expect delivery.
My order confirmation ended up in my junk email where I didn't see it. I reached out and I was promptly and pleasantly satisfied with a new confirmation email.
They had the product I was looking for at a fair price.
They fit my motorcycle and I anticipate they will suit my needs.
Date of experience: March 16, 2024
AS I'M RIDING MY MOTORCYCLE AND KEEP RECEIVING TEXTS FROM CYCLE GEAR. I HAVE TO PULL OVER ON THE FREEWAY TO READ THEM! I HAVE OVER 800 MEMBERS (Wanderlust M/C) IN MY CLUB AND CAN'T TAKE THE CHANCE THAT SOMEONE HAS CRASHED OR NEEDS MY HELP! BUT I COULDN'T FIGURE OUT HOW TO "OPT OUT OF TEXTS" THIS IS BULL$#*!!
Date of experience: August 28, 2023
The carb kit was good and had all the hardware needed. Bike runs great after carburetor build. Only issue was the gasket of the bowl was too large but I managed to make it work with no leak.
Date of experience: October 29, 2023
Haven't had any issues and great customer service and cool employees
Date of experience: March 15, 2024
Easy and straight forward. My orders arrived on time and there was no hustle.
They seem to have everything I need.
Date of experience: March 13, 2024
Appreciate the veteran discount. Thank you! I do appreciate veteran discount.
I love motorcycles and your company has always provided me with great gear.
Date of experience: March 15, 2024
Tires were a great price, fast delivery. Highly recommended.
Date of experience: March 16, 2024
Love this place has everything you need or want.
Yes sir.
Had what I needed
Date of experience: March 15, 2024
Very good to help me with what I needed. Looked up availability of the shoes I wanted.
Looked like it had a variety of motorcycle gear online. Which it did.
For one they looked good. And second the felt a lot more confortable on my feet than other shoes. There
Date of experience: March 3, 2024
Ordering my bike tire was easy. The service was beyond expectations. I am still a loyal customer.
Returning customer
Date of experience: March 4, 2024
Ordered oils and filter, it was shipped. It was packed nicely as not to leak or be damaged.
Price and speed of delivery
I needed that brand and fluids.
Date of experience: March 14, 2024
I'm grateful for a local gear shop to be able to try items on before purchasing.
It's easily accessible
I'm loving the new riding Kevlar type protective gear
Date of experience: March 6, 2024
Past experience there
Date of experience: October 18, 2023
The guy working knew what he was taking about! Exactly what I wanted.
Date of experience: March 13, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
The staff at Cycle Gear will do anything they can to help you.
I've been shopping this store for years because of their selection.
The HJC helmets fit my head best.
Date of experience: March 15, 2024
Went smooth the stores do not have this part. You ordered came quickly.
I try to buy from the store when I can, but they did not have this shield in stock at any of the stores
Date of experience: March 14, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
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