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CycleGear has a rating of 4.8 stars from 5,727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,250 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."
I didn't know if the tires would fit but they fit perfect and ride amazing
Honestly you guys had the cheapest best tires
To ride the street
Date of experience: March 3, 2024
My experience was smooth and professional. The staff is very knowledgeable.
Knowledgeable
Needed tires
Date of experience: March 8, 2024
Reliable,quick shipping,can find anything u need motorcycle related
One of few local shops near me an seem to have anything I could ever need
Referred by a friend
Date of experience: March 9, 2024
Tire was easy to order. Store fitted it without hassle and even helped me get it in my car. Great service. Price OK.
Because they’re convenient.
To match my front tirez
Date of experience: December 22, 2023
Very satisfied with cycle gear, their products and their customer service.
Date of experience: March 7, 2024
Great prices, great return policy, local store to try fitment
Product availability
Date of experience: March 7, 2024
Was great and quick. Had it in stock and shipped right away
Was fast and accessible
Date of experience: March 6, 2024
I have no one else close enough to me to make it worthwhile
Date of experience: January 13, 2024
Closest to me. When I was there last I was treated well.
Date of experience: November 26, 2023
Very great service and friendly customer care and support!
Have used previously service and products.
Been using them for years.
Date of experience: March 7, 2024
Thank you. You guys are such a great help. Y'all are awesome
Date of experience: March 7, 2024
Got a new tire. Was fast and mounting and balancing was also great and fast
Date of experience: March 7, 2024
Got my first Shoei helmet and the folks at Cycle Gear were super helpful! I got a great helmet for a good price, and was in good hands through the whole selection process.
Date of experience: October 30, 2023
Very understanding, always helpful! Returns could not be any easier!
I’ve been a Cycle Gear customer for over a decade!
Date of experience: March 8, 2024
Date of experience: January 18, 2024
Fast shipping, Jacket fits as described and feels well made.
Date of experience: March 8, 2024
Easy to find what I wanted and credit card & Rewards membership were seamlessly integrated.
They had the item I needed, with free shipping
Date of experience: March 7, 2024
Picked up in store. They even installed pin lock and cleaned my helmet!
Needed tinted faceshield
Date of experience: March 7, 2024
The price on these grips is far out weighed by the improved value of the ride.
Notice of a sale
I’ve seen them on other bikes and they look good.
Date of experience: March 7, 2024
Easy, shop put in cart and pick how you want to pay. The part always was nice quality and shiping package was also good.
Yes, I would
Date of experience: January 18, 2024
I ordered about $1,500.00 worth of gear from cycle gear. If you want a tracking number from this company you have to email them? None of the equipment that I ordered came with a tracking number. Found no items on the website in store so I had to order online. Shipping from most items took a very long time 5-6 days.
I have been waiting on a helmet to ship for three weeks. Even though the site states it was in stock they did not have it, I was told that they had to get it from a third party and it would have to ship to them before they could ship it out. After two weeks I told them I wanted to cancel the order. Magically the rep told me the helmet arrived at the warehouse and they will ship it out. He told me if I didn't receive the tracking number to reach out in a couple of days. Of course, no one sent me a tracking number so I had to follow up again. After asking me for a tracking number the rep gave me different tracking numbers for my other items. I had to explain to them that the tracking was for my helmet with the order number I provided. He proceeded to tell me that the helmet still has not shipped. I canceled the order and ordered from a different company that will be here in 3 days.
I tried to return some clutch levers on one of my orders because they did not fit my bike. The site says not available for return.
I will not be purchasing anything else from Cycle Gear unless it can't be avoided.
This day in age where most things can be shipped and received in two days, it's not acceptable not to even get a tracking number for your orders.
Date of experience: June 3, 2020
Item came as arrived, but sizing is off- unable to try on ahead of time. Quality is as described. I ordered another jacket and will return one.
My second jacket got lost in shipping- couriers fault. Cycle gear immediately sent another which i am expecting to receive.
I’ve been shopping with cycle gear since I’ve started riding- over 10 years. They have a wide selection of product that fits my needs.
The items were on sale and i happen to be shopping for them. The timing was right.
Date of experience: December 23, 2023
Love the helmet and how easy it was to access the reviews and the safety rating
Date of experience: March 7, 2024
If they don't have what you need, they will get. There is really nothing else I need to say here.
Location, variety of products, good service.
Date of experience: March 2, 2024
The pick up experience was good the staff was friendly
Good prices
Date of experience: March 7, 2024
Shipping was fast, well packaged and great quality
Date of experience: March 7, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
