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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    648
  • Value
    14
  • Shipping
    2079
  • Quality
    5539

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,882
Neutral
172
Negative
155
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18,242 reviews

1
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How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Stock more colors/ sizes”

mike s.
10/15/24

I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints

Date of experience: 10/5/24
See critical reviews

Reviews (5,724)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (903) shopping experience (75) customer service (494) right size (31) couple days (23)
Thumbnail of user scots102
New York
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

Always great service at this location.manager runs a tight ship.

Reason I chose this business:

Convenient and the prices are reasonable

Reason I chose this product:

Done with my shield fogging up!

Quality

Date of experience: February 21, 2024

Thumbnail of user brianh3828
Oklahoma
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Shipping
Quality

Date of experience: September 1, 2024

Thumbnail of user dana204
California
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

Great tire pricing and free shipping if picked up in store.

Quality

Date of experience: February 21, 2024

Thumbnail of user michaelm12838
South Carolina
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Everything I got was more than I expected. All sizes were accurately displayed and came in perfect condition. Plus the stickers were a nice touch

Quality

Date of experience: October 10, 2023

Thumbnail of user lukasa40
California
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

I got the kit I needed with no issues, decent price and it works well.

Reason I chose this business:

Reputable distributor

Reason I chose this product:

Wanted to customize my bike

Quality

Date of experience: February 13, 2024

Thumbnail of user karas260
Washington
1 review
0 helpful votes
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January 3rd, 2024
Verified purchase

I tried to cancel my order within minutes of placing it and cycle gear said it was too late to cancel. I wanted to exchange the size.

I got a bogus reply that it was too late to cancel an order, although I tried to cancel within minutes. Seems like they were forcing me to keep a product that I didn’t want to try to save a return. I’ve shopped cycle gear a lot, and never had this experience and may not shop them again now.

Reason I chose this business:

I’ve had good experiences in the past

Reason I chose this product:

I chose this particular product because it’s what I needed

Service
Quality

Date of experience: December 27, 2023

Thumbnail of user matthewp1506
Florida
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

Lots of help sizing up and ordering through the store

Reason I chose this business:

Long time customer from the edison NJ store

Reason I chose this product:

I like the fit of shoei

Quality

Date of experience: February 21, 2024

Thumbnail of user gregg998
Connecticut
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

The people knew exactly what I needed and got it for me quickly.

Reason I chose this business:

Local to me.

Reason I chose this product:

Same one as in machine,

Quality

Date of experience: February 20, 2024

Thumbnail of user tracyk565
Arizona
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

The website was easy I picked what I wanted. I found what I wanted. I bought what I wanted. I'm gonna wear it on Fridays ride.

I spoke to them online. I had to return the gloves for a smaller size. They directed me to a cycle gear near my home, so I did not have to pay shipping to exchange.

Reason I chose this business:

My friend recommended the same jacket

Reason I chose this product:

My friend told me this was a good product

Service
Quality

Date of experience: December 27, 2023

Thumbnail of user sama1098
California
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

The staff were very knowledgeable and helpful.
I appreciated the level of support in choosing a helmet.

Reason I chose this business:

Great products, knowledgeable staff and great prices.

Reason I chose this product:

Safety, design, quite and fit

Quality

Date of experience: October 7, 2023

Thumbnail of user kevinr1955
Virginia
2 reviews
0 helpful votes
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October 11th, 2023
Verified purchase

Fits real nice for my hand size. Finger length was perfect for me as opposed to most Alpinestars gloves I've tried on.

Quality

Date of experience: October 11, 2023

Thumbnail of user danitac32
Georgia
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Please don't spam email so much! Excessive spam may result in no further orders

Quality

Date of experience: February 14, 2024

Thumbnail of user joshb1075
Texas
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

They are nice. But are built smaller in size. So I got a large.

Reason I chose this business:

I had a gift card and they were in stock.

Reason I chose this product:

I saw reviews for them on YouTube and motocross magazine.

Quality

Date of experience: February 14, 2024

Thumbnail of user madisonz199
Washington
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Fast delivery and the tools come in handy. Ordered for my brother for christmas and now he has all the tools he needs to fix his bike

Quality

Date of experience: December 19, 2023

Thumbnail of user ..60
Michigan
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

...

Quality

Date of experience: June 7, 2024

Thumbnail of user jodig361
Colorado
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

They don't update the shipping information until the day or day before it delivers.

I reached out because it was 2 days before the delivery date they gave me and it was showing my order was still being processed. Customer service told me it was because they had a leeway of a few days and that's why it was still being processed. Yet at 4am the next morning my package was updated in the system that it had already been shipped 3 days prior to contacting customer service

Service
Quality

Date of experience: February 18, 2024

Thumbnail of user henrys966
New York
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

Fast, professional service coupled with actual humans who answer the telephone and are genuinely service oriented.

Service
Quality

Date of experience: November 8, 2023

Thumbnail of user davefromgreenvalleyk
Arizona
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

I've dealt with Mady three times, twice on the phone, once in person, Cycle Gear is lucky to have her. If I owned a business, I'd steal her away.

Reason I chose this business:

Price and convenience. It's still quite a distance to go.

Reason I chose this product:

I've used the same tires before and had good luck with them.

Quality

Date of experience: November 23, 2023

Thumbnail of user mickeyt47
Arizona
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Very easy to shop with your company. Robert at the Peoria Az. Store helped me out and he is very knowledgeable.

Reason I chose this business:

Great employees

Quality

Date of experience: October 1, 2023

Thumbnail of user susand3206
New York
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Sales people at the store were knowledgeable and friendly. Order was accurate and delivery was prompt.

Reason I chose this business:

Referred by a friend

Reason I chose this product:

Chosen by a friend

Quality

Date of experience: December 19, 2023

Thumbnail of user kevins3682
California
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Item arrived earlier than expected, got me back on the road sooner!

Reason I chose this business:

Convenience, price, selection

Quality

Date of experience: February 17, 2024

Thumbnail of user santiagom121
Costa Rica
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

I had a delay on the product delivery, the store mentioned 3 days and Customer Service mentioned 5 days, If i had known that it was 5 days I would had bought the products

I felt no willingness to support

Reason I chose this business:

Product availability

Service
Quality

Date of experience: October 9, 2023

Thumbnail of user sandeepm58
Georgia
2 reviews
1 helpful vote
  • Send Message
March 29th, 2023
Verified purchase

Whether at the store or customer service for an online purchase, they have always been excellent to deal with for the years of business.

Date of experience: March 29, 2023

Thumbnail of user shawnb624
California
2 reviews
1 helpful vote
  • Send Message
March 13th, 2022

I have never had any issues with this company and their return policy is great so I don't feel pressure when I purchase! Recommend.

Tip for consumers:
Do your research but also know you can return most items for a full refund

Products used:
Most recent purchase was AlpineStar jacket.

Service
Value
Shipping
Returns
Quality

Date of experience: March 12, 2022

Thumbnail of user normn17
Michigan
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

I was disappointed in the accessory & apparel selection for Harley owners.

Reason I chose this business:

Online purchase

Quality

Date of experience: February 17, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

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