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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    649
  • Value
    14
  • Shipping
    2075
  • Quality
    5535

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,879
Neutral
172
Negative
155
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Instant Feedback

18,235 reviews

1
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How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Stock more colors/ sizes”

mike s.
10/15/24

I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints

Date of experience: 10/5/24
See critical reviews

Reviews (5,720)

Rating

Timeframe

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Reviews that mention popular keywords

cycle gear (903) shopping experience (75) customer service (494) right size (31) couple days (23)
Thumbnail of user emilioa63
Pennsylvania
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Excelente todo fue como lo acordamos excelente excelente

Reason I chose this business:

Por excelente

Reason I chose this product:

La vieja murió

Quality

Date of experience: May 8, 2024

Thumbnail of user stephenm3069
California
1 review
0 helpful votes
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January 8th, 2024
Verified purchase

Fast & easy ordering process. I received the item one the date promised.

Reason I chose this business:

Store near me.

Quality

Date of experience: January 8, 2024

Thumbnail of user mikey746
Oregon
1 review
0 helpful votes
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January 13th, 2024
Verified purchase

Always very helpful and knowledgeable staff ready to help.

Reason I chose this business:

Best in town.

Quality

Date of experience: January 13, 2024

Thumbnail of user michellea2089
California
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Web site not easy in regards to returns wanted info emailed with return slip could not receive it

Reason I chose this business:

Product is of good quality

Reason I chose this product:

For my husband's birthday

Quality

Date of experience: November 13, 2023

Thumbnail of user jacobl624
California
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

The store team was very helpful in helping me order the parts I needed right to my door!

Quality

Date of experience: November 1, 2023

Thumbnail of user papap6
South Carolina
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

No sense filling out the make model and year as I was sold a windshield with no mounting hardware!

Returning the windshield was simple however clerk had trouble ordering what I wanted on the store site so I had to go through Memphis Shades.

Reason I chose this business:

To buy local!

Reason I chose this product:

I found what I needed and made the purchase!

Service
Quality

Date of experience: October 8, 2023

Thumbnail of user glenw273
Texas
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Total satisfaction xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Repeat customer & GovX discount

Reason I chose this product:

Quality and good reviews

Shipping
Quality

Date of experience: October 11, 2024

Thumbnail of user michellel157
New Jersey
6 reviews
9 helpful votes
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April 11th, 2022

Cycle Gear and REvzilla are the same company. When I first started riding, I had an INCREDIBLY difficult time, as a smallish female, trying to find gear that fit properly. I still have difficulty. Helmets were even tougher to fit. As everyone has probably realized, MOST merchandise that is listed on the Revzilla nd Cycle Gear websites is NOT sold in stores, so there is NO POSSIBLE way to try anything on before buying.
Even when did try going to the physical store, I came home with a jacket that was way too tight and helmet pads that gave me migraines. So, the "gear geeks" were of very little help.
If a store is going to advertise free returns, then they should stand by that policy, no matter what. If you give customers the opportunity to try things on before buying, then ONLY list things for sale that are available in the store!
It may have been necessary for me to return an excessive amount of stuff BUT again, there was no way for me to try before buying and I have ZERO CONTROL over store inventory. I have occurred a LIFETIME 25% restocking fee on all returns! If you know how expensive motorcycle gear is, then you understand how INSANE A 25% FEE IS! Regardless of the fact that I've made a lot of returns, I have also spent a LOT of money on gear and, obviously, Revzilla/CG want to discourage me from ordering. I could see 10% but 25%-a quarter of the original price, is basically, being stolen from me because I have no powers of clairvoyance to know whether something will fit or not, and because, the motorcycle world, is relatively clueless about the proportions of women's bodies. I am being penalized for circumstances, completely beyond my control!

Service
Value
Shipping
Returns
Quality

Date of experience: April 11, 2022

Thumbnail of user johnsonomamotos
California
2 reviews
0 helpful votes
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October 9th, 2023
Verified purchase

I needed a Gold Wing rear tire (no one had it in stock) they shipped it on time

Reason I chose this business:

They have good custoemr service and inventory

Quality

Date of experience: October 9, 2023

Thumbnail of user wayneh874
Virginia
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Fast and easy very helpful on the product that you need and know how to get it done

Reason I chose this business:

Wanted to try something new

Quality

Date of experience: October 7, 2023

Thumbnail of user ninae101
Colorado
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

Very easy to get and print gift cards for 2 family members for the holidays

Reason I chose this business:

Great quality gear

Reason I chose this product:

Don't know exactly what to buy them, this way they can get what they want.

Quality

Date of experience: December 11, 2023

Thumbnail of user monteb70
California
1 review
0 helpful votes
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December 31st, 2023
Verified purchase

Great service while purchasing and quick delivery!

Reason I chose this product:

Fits Arai helmet and needed sun shield

Quality

Date of experience: December 31, 2023

Thumbnail of user maynardi1
California
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

The sales rep knew exactly what I was looking for and took me right to it.

Reason I chose this business:

I’m a long time customer. Frankly I just wandered in one day.

Reason I chose this product:

Good quality priced fairly

Quality

Date of experience: January 1, 2024

Thumbnail of user fredricks80
Texas
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

I was able to find the products I was looking for.

Reason I chose this product:

It fit the application.

Quality

Date of experience: December 30, 2023

Thumbnail of user laurat1766
South Carolina
2 reviews
0 helpful votes
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December 29th, 2023
Verified purchase

Super short delivery time and everything arrived as described on website. Thank you!

Reason I chose this business:

My husband has purchased from them before

Reason I chose this product:

We ride a great deal and shield cleaner is always beneficial to have in the tank bag.

Quality

Date of experience: December 29, 2023

Thumbnail of user bryans1194
Minnesota
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

A easy ordering experience. Won't be able to test product until Spring.

Reason I chose this product:

On line research and reviews. This one met my requirements.

Quality

Date of experience: December 27, 2023

Thumbnail of user coreyh337
Washington
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

The staff were extremely helpful in helping me find the right riding gear!

Reason I chose this business:

Local store with great gear and awesome prices

Reason I chose this product:

Great personal suggestions from the staff that actually wear the gear.

Quality

Date of experience: December 19, 2023

Thumbnail of user rb748
California
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

Ordered xxl. Xxl arrived. Product fits like a med/lg.

They refunded

Service
Quality

Date of experience: December 25, 2023

Thumbnail of user sebastiana119
California
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

The part came faster than expected and fit my bike perfectly.

Reason I chose this business:

I always find what I need there.

Reason I chose this product:

It's a high quality brand

Quality

Date of experience: December 26, 2023

Thumbnail of user tamim241
Utah
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Great staff, helpful, got my item delivered sooner than expected.

Quality

Date of experience: December 26, 2023

Thumbnail of user fredricf17
New York
2 reviews
0 helpful votes
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December 1st, 2023
Verified purchase

Large selection of tires was available but was able to select what I wanted quickly.

Reason I chose this business:

Have bought from them before.

Reason I chose this product:

Price was right and tire was available.

Quality

Date of experience: December 1, 2023

Thumbnail of user jerrym239
Colorado
2 reviews
0 helpful votes
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December 23rd, 2023
Verified purchase

I don't have anything to say about that. It was good

Reason I chose this business:

Good place to shop

Quality

Date of experience: December 23, 2023

Thumbnail of user kristinan116
California
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase

Easy purchase, quick shipping! Also, one of the better prices I found.

Reason I chose this business:

Price and shipping cost

Quality

Date of experience: December 23, 2023

Thumbnail of user stephanies3453
Pennsylvania
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

We love cycle gear and shop here often. We always find what we need.

Reason I chose this business:

Great prices and selection

Reason I chose this product:

It was what we wanted

Quality

Date of experience: December 21, 2023

Thumbnail of user ginow11
New Jersey
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Easy to navigate and place order on website. The process was quick. The selection was great

Service
Quality

Date of experience: December 19, 2023

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

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