• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.8 stars from 5,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    648
  • Value
    14
  • Shipping
    2065
  • Quality
    5525

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,869
Neutral
172
Negative
155
View ratings trends

Instant Feedback

18,211 reviews

1
See all photos
How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Stock more colors/ sizes”

mike s.
10/15/24

I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints

Date of experience: 10/5/24
See critical reviews

Reviews (5,710)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (895) shopping experience (75) customer service (492) right size (30) couple days (23)
Thumbnail of user garyw1828
California
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Found what I was looking for. Check out was quick and easy.

Reason I chose this business:

They had what I googled that I wanted.

Quality

Date of experience: October 22, 2023

Thumbnail of user davidc8595
California
1 review
0 helpful votes
  • Send Message
October 7th, 2023
Verified purchase

Tire came in timeframe stated. Friendly helpful staff on phone and in person

Reason I chose this business:

Past experience

Quality

Date of experience: October 7, 2023

Thumbnail of user davidn2679
California
1 review
0 helpful votes
  • Send Message
November 5th, 2023
Verified purchase

Went into the store and ordered. Came in a few days as promised.

Reason I chose this business:

I could go in the store and confirm my model and size before ordering

Reason I chose this product:

Manufacture original replacement no knock offs

Quality

Date of experience: November 5, 2023

Thumbnail of user davidh8421
New York
1 review
1 helpful vote
  • Send Message
March 29th, 2023
Verified purchase

Always a pleasure dealing with the folks at the store. Friendly, helpful. Highly recommend.

Date of experience: March 29, 2023

Thumbnail of user marcellal23
Illinois
2 reviews
0 helpful votes
  • Send Message
September 30th, 2023
Verified purchase

I called in and Mark answered the phone and helped me right away.

Reason I chose this business:

Online selection.

Service
Quality

Date of experience: September 30, 2023

Thumbnail of user christopherv549
North Carolina
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Great customer service, excellent deals, usually quick with shipping as well!

Reason I chose this business:

RPM, frequent shopper at Gastonia NC location

Quality

Date of experience: November 2, 2023

Thumbnail of user jdd73
Arizona
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Employees were very helpful in finding the right tires for my bike. Friendly and attentive service!

Reason I chose this business:

Long time loyal customer

Reason I chose this product:

Employee personal recommendation from experience with product

Quality

Date of experience: November 1, 2023

Thumbnail of user charlesw3354
New York
1 review
0 helpful votes
  • Send Message
October 31st, 2023
Verified purchase

Good, no problems

I am typing to meet the 50 character requirement

Reason I chose this business:

Large selection in stock to try out helmets

Reason I chose this product:

Price/fit/quality

Quality

Date of experience: October 31, 2023

Thumbnail of user jonc603
Nevada
2 reviews
0 helpful votes
  • Send Message
October 28th, 2023
Verified purchase

The catalog was very descriptive and the site was very easy to use.

Reason I chose this business:

Have had very good experience in the store and wanted to try on-line as well.

Quality

Date of experience: October 28, 2023

Thumbnail of user bigr45
Georgia
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

Great and helpful staff I will continue to use this store

Reason I chose this product:

Highly recommend to me

Quality

Date of experience: October 29, 2023

Thumbnail of user rp442
Texas
1 review
0 helpful votes
  • Send Message
October 28th, 2023
Verified purchase

Great service when I placed the order in store. Tires came sooner than expected. Thanks

Reason I chose this business:

Great prices

Reason I chose this product:

Needed new tires

Quality

Date of experience: October 28, 2023

Thumbnail of user robertp5079
Texas
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

Got it fast packaged well and good quality I would buy again

Reason I chose this business:

Had good reviews

Quality

Date of experience: October 27, 2023

Thumbnail of user roberts9150
Colorado
2 reviews
0 helpful votes
  • Send Message
August 5th, 2023
Verified purchase

This is one of 3 place for my go to items. The staff at the stores are the best.

Date of experience: August 5, 2023

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

Thank you for sharing your feedback. We appreciate you taking the time to share your experience.

Thumbnail of user joeb2970
California
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

Easy orders and returns, friendly people to work with

Reason I chose this product:

Had them before

Quality

Date of experience: October 26, 2023

Thumbnail of user alb484
Wisconsin
1 review
0 helpful votes
  • Send Message
October 26th, 2023
Verified purchase

Great service great service and delivery and service

Reason I chose this business:

Because it was free

Reason I chose this product:

Because it was cheaper

Quality

Date of experience: October 26, 2023

Thumbnail of user favianc1
Mexico
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Perfecto me atendieron al 100 muy amables y la atención fue del 10

Reason I chose this business:

Por qué tenían de todo

Quality

Date of experience: April 25, 2024

Thumbnail of user stevens3582
New York
1 review
0 helpful votes
  • Send Message
October 26th, 2023
Verified purchase

Shipped slower than the 24 hour guarantee but I'm not upset at how long it took (3 days)

Reason I chose this business:

Simplicity and good rapport with the company (online account)

Reason I chose this product:

Worked well for me in the past and works well currently

Quality

Date of experience: October 26, 2023

Thumbnail of user danr1612
California
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

Very easy to order parts at the store, delivery was quick.

Reason I chose this business:

Quality merchandise.

Reason I chose this product:

Better than competition.

Quality

Date of experience: October 25, 2023

Thumbnail of user charlesb3455
New Mexico
1 review
0 helpful votes
  • Send Message
October 26th, 2023
Verified purchase

Received all ordered items within a week. Very happy.

Reason I chose this business:

Price and availability

Quality

Date of experience: October 26, 2023

Thumbnail of user christopherh2159
Texas
1 review
0 helpful votes
  • Send Message
October 3rd, 2023
Verified purchase

Simple and easy. Did the measurements like described and everything fits great.

Quality

Date of experience: October 3, 2023

Thumbnail of user melisah47
Texas
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

Easy shopping and shipping. They sent me my tracking numbers quickly.

Reason I chose this business:

One of my favorite places to shop for motorcycle gear

Reason I chose this product:

Someone dropped my bike in the parking lot. Broke the clutch lever. Planned on replacing them, just was t sure when. Until some stranger did this. I was devastated but it made me order my new levers lol

Quality

Date of experience: October 24, 2023

Thumbnail of user beverlyb1182
Arizona
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

Fast and easy experience. Wide variety of products. Would buy from again.

Quality

Date of experience: October 23, 2023

Thumbnail of user logant219
Arizona
1 review
0 helpful votes
  • Send Message
October 8th, 2023
Verified purchase

I called the customer service number and they said I could return it to the store

Reason I chose this business:

Good reviews

Reason I chose this product:

It looked cool

Service
Quality

Date of experience: October 8, 2023

Thumbnail of user cycles
California
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

Ordered on line. Easy to order. Quick delivery to local store.

Reason I chose this business:

Used them once before and was satisfied.

Reason I chose this product:

Replaced same battery

Quality

Date of experience: October 9, 2023

Thumbnail of user josed799
Michigan
1 review
0 helpful votes
  • Send Message
October 20th, 2023
Verified purchase

I ordered the boots online. They arrived a few days later.

I had to return the boots, they where a little on the large side.

Service
Quality

Date of experience: October 20, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?