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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    648
  • Value
    14
  • Shipping
    2065
  • Quality
    5525

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,869
Neutral
172
Negative
155
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18,211 reviews

1
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How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Stock more colors/ sizes”

mike s.
10/15/24

I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints

Date of experience: 10/5/24
See critical reviews

Reviews (5,710)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (895) shopping experience (75) customer service (492) right size (30) couple days (23)
Thumbnail of user robertf3732
Canada
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Initially sent the wrong piece and I received a replacement that was ok.

replaced wrong covers for a different pair, had to settle for a different color.

Reason I chose this business:

Cause I did. Price

Reason I chose this product:

Needed protection for my handlebars

Service
Quality

Date of experience: October 8, 2023

Thumbnail of user codyd202
California
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Caleb at the rancho store was very helpful and boots shipped quickly to my house

Quality

Date of experience: October 8, 2023

Thumbnail of user jakej311
Florida
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Good, nice selection of lids. Variety of lids.
////////////

Reason I chose this business:

Good source

Reason I chose this product:

It had the best fit.

Quality

Date of experience: October 8, 2023

Thumbnail of user roystonm4
Texas
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Store staff on Katy freeway houston are excellent - helpful - fun - knowledgeable

Reason I chose this business:

Katy free way staff

Quality

Date of experience: October 9, 2023

Thumbnail of user jessicah2518
Maryland
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

The right size and fit for my bike! Just what i wanted very satisfied

Reason I chose this business:

Has the best quality products and what i need

Reason I chose this product:

Needed a bike cover

Quality

Date of experience: October 9, 2023

Thumbnail of user kentr138
Utah
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Very good in store experience, ordered something online that didn't fit.

Reason I chose this business:

Local retailer

Quality

Date of experience: October 7, 2023

Thumbnail of user garyh2156
Texas
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Great- outstanding arrived in time for trip fits perfect

Reason I chose this business:

Seen in the store and had stock

Reason I chose this product:

Needed a new can and have others like it

Quality

Date of experience: October 7, 2023

Thumbnail of user mattb1220
California
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Great, the staff is friendly and professional. I will recommend Cycle Gear to everyone!

Reason I chose this business:

Great selection of gear.

Reason I chose this product:

Quality name.

Quality

Date of experience: October 8, 2023

Thumbnail of user natannar
South Carolina
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Easy to find what I wanted and easy to place order.

Reason I chose this business:

They have good quality products.

Quality

Date of experience: October 3, 2023

Thumbnail of user edwards2037
Virginia
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I am satisfied with the shopping experience personal helpful..

Reason I chose this business:

Shop in person.

Reason I chose this product:

Puig is a top name in windscreens. Although poor in installation had to modify to make work properly. It was dangerous with. Said instructions.!

Quality

Date of experience: October 7, 2023

Thumbnail of user chadb581
North Carolina
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Received product quickly and ordering process was simple would use again

Reason I chose this product:

Positive experience of brand in the past

Quality

Date of experience: October 7, 2023

Thumbnail of user chrisd2323
California
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Everybody was knowledgeable and help me in every way

Quality

Date of experience: October 6, 2023

Thumbnail of user shakedel
Canada
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Fast. However, the custom charges are a killer! Please do something about it.

Reason I chose this business:

Best gear store with lots of varieties and good prices.

Quality

Date of experience: October 2, 2023

Thumbnail of user randallc261
New Hampshire
3 reviews
0 helpful votes
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October 2nd, 2023
Verified purchase

Very easy site to locate items - great selection of products

Reason I chose this business:

Have product line I was interested in

Quality

Date of experience: October 2, 2023

Thumbnail of user henrockf
Virginia
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Fits my head best out of all I have tried on.
Very comfortable helmet

Reason I chose this business:

Had Arai in stock

Quality

Date of experience: October 3, 2023

Thumbnail of user sherryb460
Georgia
2 reviews
0 helpful votes
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October 1st, 2023
Verified purchase

Good range of products. Staff was helpful in finding the right item for my vintage bike.

Reason I chose this business:

Local reputation

Quality

Date of experience: October 1, 2023

Thumbnail of user wenz14
Georgia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

非常高效的服务,良好的口碑与退货制度。邮寄速度与标注一致。货品包装安全可靠。已经持续购买产品多年。线上与线下都有。

Reason I chose this business:

足够的门店服务

Quality

Date of experience: April 24, 2024

Thumbnail of user cyrilmunrow
California
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Very easy online ordering, product delivered before promised date

Reason I chose this business:

Often use cycle gear and had a gift card

Quality

Date of experience: September 30, 2023

Thumbnail of user joans1308
California
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

Easy have the heated jacket liner so I am trying out there vest.

Date of experience: September 27, 2023

Thumbnail of user michaelf4656
California
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Joel the manager is kind, helpful, and service is excellent.

Date of experience: August 28, 2023

Thumbnail of user arthurl418
Washington
2 reviews
0 helpful votes
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August 29th, 2023
Verified purchase

Walked in.
Had my order.
Walked out.
Ideal. Thank you.

Date of experience: August 29, 2023

Thumbnail of user gregd787
Michigan
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Cycle Gear is consistently easy to deal with, fast to ship and accurate with orders

Date of experience: March 29, 2023

Thumbnail of user danield2500
New Jersey
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

The salesmen was very knowledgeable. The web page is very accurate.

Date of experience: August 28, 2023

Thumbnail of user laurenb1207
Oregon
2 reviews
0 helpful votes
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August 30th, 2023
Verified purchase

Picked up our ordered items, and a couple more things. Great service. Lots of good info.

Date of experience: August 30, 2023

Thumbnail of user renel253
Washington
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Bought a Bluetooth headset & the staff installed it for free!

Who does that anymore?

Date of experience: August 28, 2023

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

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