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CycleGear has a rating of 4.7 stars from 5,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,722 reviews
Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆
The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop
The last two items I bought, I actually wanted to keep but discover that they were damaged by someone who owned them and returned them. I don't have a problem buying returns but if they've been ripped or damaged that's different.
Also you guys have a problem with selection, I had a helmet that I've been wanted to buy and it finally went on sale only to go right out of stock. And I know for a fact it's not a very popular helmet.
I'll be honest, I'm trying not to use Amazon any chance I get and you guys are not making that easy, I had to turn around and buy both items from Amazon.
I have a store near me and they talk to me and said buying a membership which I'm not really mad at them about or anything. I was trying to find the perfect helmet which turned it to two perfect helmets., 😁
Choosing and actually getting are two different things. I would love to buy a Senna hap helmet with the speakers built in but for some reason that's like a weird unicorn or something. Unless I want to buy it from Amazon of course.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2024
I bought a new helmet that had all kinds of new technology. It a modular helmet with Bluetooth and even has a separate sun visor. Even though they didn't have my size in the color I wanted, they were able to ship it to me in less than two days. Worth every penny. And the staff was patient and friendly while I made a decision.
Date of experience: December 5, 2024
Good online shopping experience, happy with the products, but it took two weeks to receive it. The tracking report showed it originated from Las Vegas, but ended up bouncing all over the country (Florida, Texas, New York, Connecticut, and Tennessee) before arriving in Arkansas. When I contacted customer service, they were very helpful and credited my account for the inconvenience. I will continue ordering from Cycle Gear, just gonna have to allow more time for delivery.
Responded quickly, very helpful, went the extra distance.
Good selection, easy shopping.
Went on a cold and rainy ride and wanted extra warmth and protection from the wind.
Date of experience: December 23, 2024
Really good experience. I mounted my first one in my enclosed motorcycle trailer. This one I'll use for maintenance/oil changes on my 02 Harley Electra Glide. If you do your own work, you should get one.
I tried to apply the discount but it wouldn't let me. I called the next day and I got it.
Bought from before.
Already have one, needed a second one.
Date of experience: December 16, 2024
First if all, ordering was a breeze. I liked the fact that I could have the ordered shoes shipped to a Cycle Gear store - awesome! No Porch Anxiety! The shoes are truly spectacular and the delivery experience was fast and the staff at the Redwood City store were extremely friendly and courteous, they offered to let me try the shoes on in the store, top notch vibe and customer service. The store was slick and lot's of good stuff in there, I had to avoid temptation. I highly recommend ordering from (or shopping at) Cycle Gear.
I liked the item that you had in stock.
Date of experience: December 23, 2024
All goodddddddddddddddddddddddddddddddddddddddddddddd
Date of experience: July 11, 2024
Good ggggggggggggggggggggggggggggggggngddxfhiter NJ vgfhi.9
You had what I needed
The only size I could get
Date of experience: July 9, 2024
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Good Company
Date of experience: July 3, 2024
Yeaggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg
Date of experience: June 24, 2024
Great Great Great Great Great Great Great Great Great Great Great
Bike, cycle gear got bike, I buy
Date of experience: February 13, 2024
Easyyyyyyyyyyyyyyyyyyyyyypeasyyyyyyyyyyyyyyyyyyyyy
Date of experience: June 23, 2024
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Date of experience: June 16, 2024
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Has all the stuff that i am looking for
Date of experience: April 21, 2024
Goodmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Date of experience: November 21, 2023
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.