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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,936 reviews
The products were easy to find, and very friendly user interface
Date of experience: December 23, 2024
Date of experience: October 3, 2024
Date of experience: July 21, 2024
Fair prices and availability makes this store great. I could not find any other competitors that had better deals.
Availability price and store shipping times were great.
Tried and tested FuelPak3 is awesome. The store carries name brands.
Date of experience: November 20, 2024
Took 3 days to get my tire mounted at my local Cycle Gear once the tire came in. Unsatisfactory!
Sales personnel were apologetic and very nice.
Local and price
Recommended.
Date of experience: December 18, 2024
Very easy to order from the website. Fast service. Would buy from again and again...
Had the brands I was looking for
Date of experience: December 21, 2024
No issues with shipping. Site was easy to navigate. Amazing quality jackets.
Reliability
Date of experience: December 22, 2024
Was not happy that I had to buy an e-card instead of a regular mailed gift card.
My husband likes to shop there.
Date of experience: December 22, 2024
Noob looking for gear to keep my balls in my sack and not on a guard rail. Exceptional experience, highly experienced and educated personnel on site. Absolutely no pressure just knowledge sharing and professional support.
Date of experience: October 6, 2024
I ordered the correct product for my helmet but the design of the pinlock has apparently changed since the one I was replacing was purchased. The space the pins go into wasn't as deep and I had to trim it a bit on one side. Be can careful. Cut too much and it's worthless.
Closest shop that has most of what I need. Hasn’t failed me yet.
Because the old one was old.
Date of experience: October 10, 2024
I love that I can pick up in store on or have it delivered. I also really appreciate the knowledge of the employees. They helped me choose this item before I purchased online.
Proximity to the physical location and my membership.
Date of experience: November 29, 2023
Delivery on time. Ordered from the Raleigh, NC store. Tyler was awesome as usual!
I had RPM money.
Because Harley-Davidson did a poor design of a tire rim and you need a $40 air chuck to make life easier!
Date of experience: December 21, 2024
The online shopping experience was good. I chose ship-to-store and the tire arrived at the store in plenty of time to meet my needs. My plan was to drop my wheel off at the store when I was outbound on a business trip (driving from South Carolina to North Carolina), then pick up the wheel with tire moujnted on the way home. All went like clockwork.
The store mounted and balanced the tire in time for me to pick it up as planned. I got home and remounted the wheel, which is a lot of work on my bike. But by the time I had remounted it, three of the five balancing weights fell off. An examination of the weights showed that they didn't bother to clean the rim in the area where the weights were applied, so they didn't stick.
Called the store, and their answer was for me to put the weights back on myself (as if it's that easy to figure out where they were), or take the wheel off and come back...a 40-mile drive and a lot of work, with no guarantee that they would do it right the second time. I was so upset with them that I went out and bought a balancing stand at Harbor Freight.
See above. Not going to repeat myself.
It USED to be a reliable source for tires and mounting/balancing. Used you guys for years. Now maybe not.
Dunlop tires are designed for Harleys.
Date of experience: October 28, 2024
Easy to order online. Staff at the store were friendly as always.
My local store with wide variety of products at a good price.
Good ratings
Date of experience: December 20, 2024
Guys were super nice and helpful. Got my order the very next day.
Because the sales people are incredibly helpful and nice.
It’s what I needed.
Date of experience: December 20, 2024
Product was as advertised. Fit was good, had to trim some off the bottom of legs but overall fit was as expected. Link to track delivery didn't work. Had to go to website and pull up my order and copy tracking number from there and paste into fedex website tracker. Package took a couple days longer than expected but got it in about a week. Overall, satisfied.
Called because tracking link emailed to me wasn’t working correctly. Was told it was working on their end and told when the package was due to arrive. No suggestion or offer to resend tracking information.
Had what I was looking for at a decent price.
Price and availability
Date of experience: October 2, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I went to my local Cycle Gear to pick up a new visor for my Shoei Neo-tech 2 and they didn't have it in stock so they ordered it and shiped to my house! It was there in 2 days.
Easily accessible.
Quality product.
Date of experience: November 4, 2024
Super fast shipping and super simple to install and works great!
Date of experience: December 19, 2024
Everything was easy from start to finish. Will order parts in the future.
Great job
The guys behind the counter in Knoxville Tn know the products and are easy to deal with
A necessary item for winter riding
Date of experience: December 19, 2024
Fast and easy online purchase. Great price with free shipping!
Date of experience: December 19, 2024
It was easy to get my items, in store members are helpful and knowledgeable.
It's the only store I know.
I wanted the guards for my bikes.
Date of experience: December 19, 2024
Got a new tire for my BMW 1250rt after running over a nail. It came in a couple of days was quickly mounted by the store and was ready to ride the next weekend..
Inventory and service
Date of experience: October 24, 2024
Date of experience: February 14, 2024
Tires were delivered to the Allentown store in 2 days. Only waited 25 minutes to have them mounted and balanced. Very happy with the feel of the tires on a Kawasaki Voyager.
Location and price.
Reading other reviews.
Date of experience: October 26, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.