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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,936 reviews
Had a great, easy experience ordering my new Icon helmet from Cycle Gear. I chose to do the order in store, the sales associate was kind and helpful. No nonsense, straight to the point. Received my gear within 3 days of the order. 10/10 would recommend Cycle Gear both in store and online ordering.
Ease, lots of options, fast shipping, great customer service.
I personally love Icon products. I chose this helmet because of its safety rating and the design.
Date of experience: September 25, 2024
I ordered a windshield from CG where the description said "returned item" and "minor blemishes". I got a discount due to the return and blemishes. I didn't really find any blemishes on the windshield. I was very pleased with the windshield. It's now on my bike.
I'm a RPM member...so CG is one of the first places I check when I'm looking for an item for my motorcycle.
Date of experience: September 27, 2024
The price I paid for the tire was competitive with buying it online. Then there was the free delivery!
A shop I contacted didn't respond to me, so Cycle Gear came thru.
Date of experience: November 4, 2024
They didn't have in stock what I wanted but ordered it and home delivered and received in 2 days
Local store
Recommend by friends
Date of experience: November 25, 2024
Great experience and shipping and delivery where spot on, all products were delivered as described
Date of experience: November 22, 2024
Planning on going to reno got hotel reservations here it is two days before we ride out I think it was a Thursday we were leaving Friday night my 240 showing threads call nobody has them they can order be here Mon Tuesday hit up cycle gear they order it on Thursday bam here on Friday afternoon had a good time in reno street vibrations thank you cycle gear in seaside california
Date of experience: October 7, 2024
Order arrived faster than expected and the product was in perfect condition.
Date of experience: November 27, 2024
Fast shipping and quality product! Will definitely recommend to my friends
Date of experience: September 25, 2024
Thank you mailing correct address. I like this. Fit nice and no problem...
Cycle Gear apps
Date of experience: November 27, 2024
Love this. Works great and perfect
Date of experience: May 3, 2024
All was as I needed. No problem at all. This is what I needed.
Great. Perfect
Cycle Gear website
Cycle Gear website
Date of experience: April 19, 2024
Perfect. Thank you
Date of experience: February 24, 2024
Great. And it will fix my 2019 Kawasaki Z900 ABS
Date of experience: December 29, 2023
Great. Love this item...
Date of experience: December 11, 2023
Great. Will be perfect
Date of experience: December 3, 2023
I bought a Merlin Edale II jacket online from cyclegear. Sizing guide was spot on jacket fit perfectly arrived in three days well packaged.
It was a big purchase and having the ability to return it at the store helps make the decision
Multiple reviews and quality of the supplier
Date of experience: October 23, 2024
Was very pleased how fast the tire shipped. Was a good choice for my bike.
Best price for tire.
Longer milage for tire wear.
Date of experience: November 21, 2024
Parts delivered aren't matching photos or descriptions. Model specific items arrived not matching the photos on the website.
Experience at the store
Date of experience: November 7, 2024
Very satisfied with Cycle Gear's available stock and delivery speed.
Date of experience: November 26, 2024
Packaging should be important, specially if you're spending a lot on the purchase
Date of experience: November 26, 2024
Customer service in the store was not that great. Took forever to get helped and when I ordered the helmet I wanted to get I didn't get the 10% off for ordering online? Although I called customer service and was refunded the 10% with no issues
She refunded my 10% with not issues
I noticed it was close to my home
Date of experience: September 26, 2024
Tge item was out of stock and took a couple months before it became available. Other than tge wait time everything was fine with service, notification and delivery.
Date of experience: October 13, 2024
Product was what I needed high amp battery. Website was easy to navigate. Check out was a breeze
Had what I needed
Premium brand higher amps
Date of experience: November 24, 2024
Date of experience: November 13, 2024
It took almost a week and a half to be delivered. The descriptiion should say in what way the product is blemished so you have time to buy whatever is needed.
The personnel at the Tucson Store is always helpful. Specially the girl.
Because the jacket was a good deal! Almost 300$ less
Date of experience: October 14, 2024
Purchased new tires for a Harley, Don't think they have much experience with HD only sport bikes and lightweight tires? After purchasing the tires from Cycle Gear I was charged an addition $43 per wheel for mounting. Charged for tire recycle fee, New stem and mounting.
Tire mounting service was available.
Dunlop American elite tires wear very good second set for me
Date of experience: September 25, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Price and service
Date of experience: August 10, 2024
Great service. Helmets shipped to local store. Quick delivery. Store personnel very knowledgeable and paired helmets for us! Thx
Offered the product we wanted. Prior great experiences. Thx
New product in the market which met our needs.
Date of experience: November 5, 2024
Date of experience: September 16, 2024
Preferred color not in stock originally. Thx for letting me know when it was available!
Recommended
Date of experience: September 8, 2024
First time cycle gear customer. Ordered online from Canada for pickup in a NY store. Simple easy process for a part for my Sidi boots currently not available in canada.
Availability only place I could fi d part in north America.
Needed part for motocross boot. Purchased other things at store when there.
Date of experience: October 13, 2024
Availability
Date of experience: October 1, 2024
I think they charge too much for shipping but other than that I was very happy with everything else.
They had the product I needed in stock
Date of experience: October 23, 2024
Gear can fit everyone differently and each brand fits either looser or tighter on a certain person. I appreciate that there's a store out there that carries a variety of products to try on from beginner friendly to full on track riders
They were able to fix a HUGE return issue and get everything squared away within 1 day.
There are many stores near me
It had all of the safety aspects I wanted in a glove
Date of experience: September 19, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.