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CycleGear has a rating of 4.8 stars from 6,005 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,937 reviews
If you order anything expensive ship to store as nearly $1000 worth of gear was nearly stolen off my front steps my recomendation is for large value order a signature should be req for delivery or you should send it to the store
Good in-store employee recomendation
Date of experience: September 26, 2024
Love going to this place. Has the best and most friendly sales and knowledgeable people from the manager to all the employees i have interacted.
As above
Closest to where i live and have used this company in another store in the Bay Area
Date of experience: October 28, 2024
Had a nice experience. Very knoledgeable staff especiaaly the manager Sean
Well known and I have purchased from this company before
Needed an upgrade
Date of experience: September 16, 2024
CycleGear has a good selection of riding gear, but it needs a selection that has large sizes for large men and women like 5x and 6x. Harley Davidson supports large sizes.
Nice selections of gear.
They had the Only product that had a size I could fit. 5x 6x would have been better fit.
Date of experience: October 17, 2024
I ordered tires at my local Cycle Gear store for quick, free delivery.
Product was on sale with free shipping.
Good product, on sale.
Date of experience: November 19, 2024
Great product and price just slow delivery times to receive.
Date of experience: November 19, 2024
Always have what I need
Date of experience: January 13, 2025
Very knowledgeable staff and more than willing to go the extra mile for you.
Price and location
Needed them
Date of experience: November 19, 2024
Item came very fast, was pleased with delivery updates, good quality
Cheapest option
Popped tire, needed replacement
Date of experience: November 19, 2024
This O2 sensor plug worked great. Fit the Vance and Hines exhaust.
Easy returns in store if it did not work.
Needed to plug an O2 sensor port on a Vance and Hines exhaust.
Date of experience: November 19, 2024
Everything went well. Good customer service, very helpful.
Because of prior purchases.
Biltwell’s reputation.
Date of experience: November 19, 2024
I ordered 2 new tires for my bike at the store. The staff was friendly and fairly helpful. When the tires came in, I brought in the old ones to have them mounted. The turn around time was same day, which made me happy. When I got the tire home and started to install them back on the bike I noticed one was mounted in the wrong direction. It was 4 pm on a Saturday night and I had planned to ride the next day. I loaded up the tire and raced down to the store. When I came in they greeted me promptly and I told them the story. They quickly apologized and said they would fix it for me in about a half hour. This was good news, as it allowed me to ride on Sunday. My point to this is that people make mistakes, its how its handled after is what was important to me, and they made it right, and that's the way it should be. I will continue to shop at my local Pleasanton store.
Price and convenience
Used the brand before
Date of experience: September 18, 2024
Wanted to buy a good helmet that fit perfectly, in store help were great. I tried on different brands and sizes and the staff helped me find a great helmet. Checked prices and they were ad low as anyone on line. Shipped free to my house to get the color I wanted, arrived in a few days. Great job.
Local store had many samples I could look at. And great help.
A superior fit, and quality at a price I could afford.
Date of experience: September 18, 2024
I ordered an 18" TUBliss bladder and a 21" along with a roll of rim tape for each wheel. I immediately got an email that the 21" bladder was out of stock and they would refund me for that item. What I received was 2 18" bladders and 2 rolls of tape for each wheel. And no refund for the 21.
Because they have good prices and convenient for me.
They were wear items that I was replacing.
Date of experience: September 24, 2024
My experience ordering online from cycle gear was great. Order arrived within the specified time.
Availability/product was in stock.
Date of experience: November 18, 2024
Great experience online shipping to my local store was fast..
Dependable helmet and vendor,Price was Reasonable
Date of experience: November 18, 2024
Quick turn around time in getting my new tires mounted and balanced.
Convenience and price
Good experience with those tires in the past.
Date of experience: November 18, 2024
I received my item but the zipper on the jacket was stuck. I've had to replace it myself because I didn't want to go through all the trouble again ( I already did once because of the size).
They're a good retailer, close by, and has a decent online store.
Looked perfect for me needs.
Date of experience: October 7, 2024
Salesman was helpful identifying the correct battery and delivery was in 2 days
Convenience, selection
Yuasa batteries are reliable
Date of experience: November 16, 2024
It took 5 days to ship the tire the equivalent of a 5hr drive in my car. First the package was delayed due to a missing label, then it was delayed for an unknown reason. The order was placed on Sunday, Shipped Monday, but wasn't received until Friday. The staff immediately got it mounted for me, since my wheel had been sitting at the store since Wednesday, the day it was suppose to arrive. Cycle gear customer service was great, FedEx dropped the ball.
The price, and the customer service.
Same tire that I've used for 40k miles
Date of experience: September 19, 2024
Your salesman was courteous and very patient and polite and efficient. I'll be back.
Date of experience: November 17, 2024
Sales person was real great. He found what I needed and we had it shipped to the house. No problem. Great job.
Date of experience: October 16, 2024
Easy shopping experience, long wait for shipping and tracking was inaccurate, boots run small
Date of experience: November 17, 2024
Delivery time is great environment awesome workers kind inventory good
Just mainly my go to store if need be
Wanted it for awhile
Date of experience: November 17, 2024
There are lots of places to buy motorcycle tires. I needed someone who could also mount it on the wheel at a reasonable price.
The right tire, and the mount and ballance option.
Needed tires.
Date of experience: October 27, 2024
I am very satisfied with the purchase of the chrome shift linkage. It is a definite improvement in both looks and function over the stock linkage. Looks sharp on my ride.
Date of experience: October 4, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
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