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CycleGear has a rating of 4.8 stars from 6,005 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,937 reviews
I went to a shop out of town because we are very limited in Moto store options where I live. I went in a couple of times to try on various gear and helmets. The employees were very helpful and super friendly. I didn't feel like they cared more about making sales than making sure I was a happy, educated and well protected rider. They helped me find how to get the helmet I wanted and also helped give me advice on multiple other items I had been looking into. Definitely keeping Cycle Gear as a top choice for shopping for moto items. I do wish they carried a little more options for female attire but I also understand there's a LOT less of us out there.
The only physical Moto shop within 200-300 miles of where I live and many of my fellow riders highly recommended them.
Great high quality product that happened to also be on sale. Fit well and had a color I loved
Date of experience: September 10, 2024
The manager was consultative and not pushy. The kind of experience I like.
Price and manager recommendation.
Date of experience: November 15, 2024
Been looking for an old school leather and found a great one at a great price.
Only place that had item I wanted
I wanted it
Date of experience: November 16, 2024
Cool friendly people, they have all the gear I need for safe, comfortable, and affordable motorcycle riding, they also carry top brands $$$ if that's your thing. If not in store they'll order it and send it to my home.
fast and easy with all my questions answered.
Local store and online website is easy to navigate.
Quality and it was on sale.
Date of experience: September 10, 2024
They are all over and exchanges are a breeze.
Date of experience: May 18, 2024
Convenience
Date of experience: March 29, 2024
Date of experience: March 1, 2024
Membership discounts
Date of experience: January 29, 2024
Easy returns at my local CG store, plus store personnel understand my need for comfort and performance
Date of experience: November 26, 2023
The items I went in to purchase was not in the store, however, she immediately located them, ordered them and shipped them to my house with express shipping. I was very impressed. The order arrived in two days.
Date of experience: September 19, 2024
Easy and the rpm membership is worth it from the first purchase
Date of experience: November 15, 2024
Date of experience: September 25, 2024
Yall are sick
Date of experience: September 23, 2024
Great it went well great and its as described the price was right also.
Cuz they had what i needed
Date of experience: November 13, 2024
It's a gift for my daughter as she liked them a lot and wanted to have them for her birthday
Previous customer
Birthday gift
Date of experience: November 15, 2024
Gotta love the speed and quality of ordering. Item was slightly delayed but overall came in excellent shape
I love their member program
Needed a new pair of non-gauntlet gloves
Date of experience: October 26, 2024
Experience with online shopping has been quick and easy. Everything is very user friendly on the website.
I support Cycle Gear's policies and often visit the nearby store.
Date of experience: September 21, 2024
Easy navigation on website and quick processing time for the order
Known name in industry
Date of experience: September 5, 2024
Bought the Rukka Raptor jacket which was beautifully made but similar to the Revitt jackets the sleeves had the chimpanzee cut which put the zippers uncomfortably into the elbow fold. Had to return
Just returned the jacket to my local store with great customer service
Great service and return policy
Date of experience: October 14, 2024
Been shopping with Cycle Gear since the store in south of market San Francisco circa 1990
Satisfaction Guaranteed
Date of experience: June 21, 2024
Ive never had an issue in the past with cycle gear until recently. Upon first arriving to order tires, I was greeted very nicely and was given a few options to help fulfill my needs which as usual was wonderful. When I got the call to bring my old tires in to switch out however, my experience changed that day. I carried my 2 bike tires to the front door, had to set them down and open each set of doors and when I got inside there were 4 cashiers just watching me struggle. Ok no big deal, it's a fluke. Went to the service counter and that cashier was different then who I ordered the tires with and he was cold and irritated that I didn't know the answer to questions right away as this was the first time I've done tires where I couldn't just bring my bike in to be swapped. Ok I assumed another fluke. But, upon pickup on the new tires I was met with more rudeness and frustration and it just isn't the Cycle gear I remembered. I'm sad cause I love this store but these few employees were pissing me off. I am not a "backpack biker", I own my own bike and its frustrating when you are treated so poorly by a few employees that make you not want to continue to do business somewhere that you have always loved.
In the past i have always loved the customer service and product selection and employee knowledge. Hopefully it was just a few bad eggs in the bunch
To best suit my needs for now
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2024
Really loving the pants I ordered. They are a perfect fit! I will more like order another pair in a different color. I have ordered before from Cycle gear and they good service.
Date of experience: October 4, 2024
Love these Frogg Togg rain pants for motorcycling. I like the "reach through" pockets, the reflective piping. And how light weight they are. AND they are made for women (often a rarity in motorcycle clothing). However, the right leg of my first pair melted on my pipes. It seems the heat resistant material is not quite in the correct place. Ordered two replacement pairs because it seems this particular product is being discontinued. WHY?
I chose CycleGear because I have shopped with this store before and I purchased my first pair of these Frogg Togg rain pants in a brick and mortar CycleGear, so theoretically, they would have them available for online purchase.
I chose this product because Frogg Togg has a good reputation for quality products that actually DO repel rain.
Date of experience: September 16, 2024
It's nice to have options rather than going through the dealership. Road hazard protection is a plus for me due to the one time I bought a new $300 rear tire for my cbr1000rr and the dealer telling me that I need a new one 2 months after because of a screw!
Fast and lots of options
Availability and quality
Date of experience: September 18, 2024
Cyclegear is amazing!, they actually have a store in warwick i plan on visiting.
120% Trusted source for riders, i always order from cyclegear, I havent been wrong at all.
Make my life easier and authentic. Cyclegear vs Ebay and im going with cyclegear always.
Date of experience: November 15, 2024
The staff at CG are great, accommodating, and good to work with.
Date of experience: November 15, 2024
Great customer service and fast shipping. I have always had a good experience with cycle gear!
Date of experience: November 15, 2024
I always have a good experience with Cycle Gear, online or in person at the store.
Price and availability.
Cuz it was what I needed.
Date of experience: November 15, 2024
With my rpm account mind you, the upgraded shipping seems like it only took a day and the 2-5 estimate on my Alpinestars shoes only took 2? Days from shipped notice.
One of the best motorcycle parts and gear suppliers, along with RevZilla who is their sister company, out there. I frequent the brick and mortar stores in my location but the site had the sale items that the store fronts didn't have.
Dainese Maze Air gloves were on sale as I wanted a more breathable, "lighter" glove to go with my Smx-1 Air V2s and I've been eyeing the Alpinestars Chrome Airs for quite some time to add to my Faster Rideknit 3's and SMX1R V2 Venteds
Date of experience: October 6, 2024
Site is easy to guide though and everything is organized and easy to find. I love it. My go-to for anything with my motorcycle
Only good things heard from everyone one I know. Almost no limit to sizes or colors of motorcycle gear. Amazing experience
Date of experience: October 25, 2024
Beautiful, well made jacket. Sizing was right on point, delivery within a week, and the price was amazing.
Long time customer
Price, quality, brand name.
Date of experience: October 16, 2024
Always a great selection and good prices. Scale of the Internet with the local store touch.
Date of experience: November 8, 2024
Everything arrived as expected. Ordering online is very easy and picking up at the nearest store is very convenient. As Arnold, so eloquently stated, I will be back!
The store is very close to me. There are two in the Metroplex.
The quality is very good and in stock.
Date of experience: October 1, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I ordered my helmet online and got it delivered to my local store in a couple of days.
I have purchased from here before and like the store.
The price was good.
Date of experience: April 22, 2024
Website is easy to use. Great prices. The delivery was fast. The store mounted and balanced the tire while I waited. The staff were very friendly.
You had tire brand and size i wanted and you also offer discounted mount and balance at the store.
Date of experience: October 21, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We are sorry you experienced this from one of our team members. Please know that we take feedback about our staff very seriously we will be contacting you shortly so we can work to resolve the issue.