CycleGear has a rating of 4.7 stars from 4,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, local store, and fast delivery. CycleGear ranks 3rd among Motorcycle Parts sites.
Replaced wonderful 10+ year old bmw air flow boots. These breathe great, are light and comfortable, and easy to get on. Bottoms a bit slippery at first, but got better with wear. Price was great, great value for cost.
First off cycle gear should not be in the business of changing tires. They are too cheap to hire a mechanic so the may rely on front of counter people when they aren't busy. Not only are they inexperienced, it took them 4 days to mount 1 tire I brought in and I was number 3 on their so called list. I had to cancel my holiday motorcycle ride with friends because I don't have my tire.
Replaced wonderful 10+ year old bmw air flow boots. These breathe great, are light and comfortable, and easy to get on. Bottoms a bit slippery at first, but got better with wear. Price was great, great value for cost.
Convenience and selection
Air flow, dimensions, simplicity, and price
From ordering to install and pick up, my transaction went smooth. The staff knew exactly what I needed. The initial turn around time was four days (which in summer time would have felt like weeks), but they were able to get me back on the road in a day!
The convenience, fair prices, and physicality of the store made CycleGear my go to. Plus they stand behind their products.
No choice, it was what my bike required.
Great service, elite quality parts & accessories. The shipping takes too long but not Cycle Gears fault. It's difficult to find performance parts I need & want but Cycle Gear is above most, they listen and are working on getting my parts/access. Thank you Wayne
They either have what I need or they try to squire it for me. I’m SuperMoto enough said
I research & use what works best for me
The survey monkey feedback was too long. I thought ok, I'll knock this out because I do like to give feedback but, after 5 pages of multiple choice it started with the word boxes and I just closed it and sent cs an email telling them. It's a very robust survey but, man I don't know how people can stand more than a couple minutes of questions.
Availiable product and close to home. This surgery is much better.
I stretched my chain and needed a new one.
The product and Cycle Gear's service were excellent, as usual. However, it is frustrating to follow your order through FedEx Ground. You can follow the package accurately from the shipping location. Finally, it shows on the truck out for delivery that day, then at the end of the day they tell you the shipment is delayed and it won't be delivered. Do the final delivery drivers just decide they don't want to work anymore that day?
Convenience and service.
I was pretty satisfied with going to shop in the store and found some stuff that I needed. The employees were very nice and helpful. They were knowledgeable in the products sold because they are riders themselves which I appreciate. Products were organized to a point where most people could easily find them. The problem comes when wanting to find specific products though, throughout the gear I found that there's only a handful of different brands to try on for different items and none of them were what I or the others that I brought into the store were looking for. It seemed that only the lower dollar items were stocked in the store and the higher priced (which I was looking for) ones could only be found online. I understand that keeping pricey items out of stores keeps revenue from dipping but some of the riders would be more inclined to buying high dollar items if the could try them on before buying especially since that's our protection when we ride.
The product that I chose was a repurchase of what I bought at a different store due to an accident. I like to stick to what I know so I found the same item closer to my home.
Like others have said, the size runs small so get one size bigger than you think you'll need. I do with the built in visor had an option to not be tinted. Going to order a clear visor so I can ride at right and not worry about wind/bugs getting in my eyes.
Good price and fast shipping
I trust the quality of Bell helmets.
Jessie at Dublin cycle gear deserves a raise. This man went above and beyond what he needed to do to help me track down parts for my 1992 Suzuki. Even though he got busy he followed up and made sure I was able to purchase what needed. Thank you!
Not many brick and mortar places to find motorcycle parts. Thank you for being available!
I needed them
I ordered my new helmet from Cycle gear because I had no opportunity to try it on in store. While many places have no issue with returns, I have a cycle gear store near me and if I didn't like the fit of the helmet, returning it would be easier than return shipping.
Helmet arrived a day early and in perfect condition. 5 stars.
Local stores
Past experience with manufacturer.
I walked in before it got crowded so I could try on some helmets, and the staff came to give me advice and find the best-fitting option. Got their opinions on air-flow, noise reduction, and safety. Glad I went in person rather than just shop online,
Local cycle gear store didn't have ability to mount tires as website stated which created a headache to come up with another plan. Alternatives were much more expensive - probably wouldn't have purchased the tires through cycle gear if that was the case.
Ability to mount the tires purchased at a good cost.
First off cycle gear should not be in the business of changing tires. They are too cheap to hire a mechanic so the may rely on front of counter people when they aren't busy. Not only are they inexperienced, it took them 4 days to mount 1 tire I brought in and I was number 3 on their so called list. I had to cancel my holiday motorcycle ride with friends because I don't have my tire.
No one can do anything about in store problems . No one to talk to as usual just a run around .
I’ve bought parts online and in store before. Won’t be going back now
Use before.
Delay almost every time I've gone to the store. Current excuse: we have no new valve stems. So far wheel is there 5 days. Last time, rookie installer screwed up valve stem and balancing. Lots of time redoing remove tire and wheel. Will be looking for other alternatives
See above. Store associates said sorry.
Matching tire, good price
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Ordered my helmet from Cycle Gear and had delivered to store in case it didn't fit -- I could return it right there at the store without having to deal with shipping back, etc. Everything went smoothly. I was notified when it was in, guy at the counter got it for me in about 30 seconds, and I tried it on and walked around the store to make sure it was comfortable.
Availability of item and ability to ship to store.
Great selection, great prices. Cycle Gear is consistently a great resource for my motorcycle needs. I'm so glad to have one near me. Also, the coordination between branches means I can almost always obtain the product I'm searching for.
They have the gear I need at a great price, and lots of helpful shipping options
I needed better road armor as I'm planning some longer highway trips
For what the product is I guess it's fine. Intallation was a pain as it's just zip ties in tight places. But what made the experience worst is that the package itself took 2 weeks for delivery and when it arrived the packaging looked like it had gone around the world as it literally arrived in Hawaii before it came back to Texas.
Prior customer
Like what it looked like in the picture
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
Jacket is good. However there is a foul smell (sweat like smell) coming from the jacket.
I hung it to air dry for a couple hours but the smell is still there when you bring the jacket close to your face. Not sure if it was a returned item from someone who rode in it.
Jacket is good. However there is a foul smell (sweat like smell) coming from the jacket.
I hung it to air dry for a couple hours but the smell is still there when you bring the jacket close to your face. Not sure if it was a returned item from someone who rode in it.
You can return your purchase within 90 days. In order to qualify product must be in new, unused/uninstalled condition. All original packaging and tags must be included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.Returns will be refunded to the original form of payment once the items have been received and inspected.
Linda and Howard greatly assisted me in acquiring a light set for my FJR1300 ES. After my purchase, which arrived inside three days of order, they provided insight on the installation. I am very appreciative of their assistance in my purchase.
They addressed and assisted me as if they are vested in my riding experience. Mutal interest in most endeavors usually equal success.
In my opinion, they are the best made on the market.
Easy online transaction, in store was just as easy. The staff today have been more than helpful and informative. I love doing business with you all so far. I've bought several helmets and other gear. Will be doing more business with again soon.
Because I trust your opinions
Do not order on a Friday! 2-day deliver only means during the week. If you order on a weekend it will take 6 days instead. The website said a store had plenty Instock but when I arrived they had none.
Our expedited shipping is business days. We do apologize the item you ordered was not eligible for expedited shipping because of the lithium battery component. It was required to ship standard ground.
Good selection and good prices. Tires were delivered to the Peoria store in just 3 days. Manager and employees were very helpful. Made sure a tire installer would be available since I live 65 miles away. Was able to wait a short time for installation at the store. Great service and friendly staff.
Good prices and sale items.
Only four stars this time because the paddock stand that I bought did not have height/width dimensions listed and I had to call the local store. However the sales associate was extremely helpful and found a tape measure to answer my question.
Because I've gotten pretty darn good service every time I've used Cycle Gear so far!
This is hilarious! There's a minimum on how many characters I can put here. So now I'm going to babble about why this is ridiculous. Instead of some sort of review for cycle gear I should have been able to put one four-letter word good. My experience was good but instead I'll say this is f****** ridiculous
There's that 50
New to motorcycling and been struggling with what gear works with my type of riding. Found these pants a Cycle Gear website and noticed that they have a physical location less than an hour's ride away. Decided to shop online and delivery was a breeze! Thanks so much!
Great website and product selection.
New to motorcycling and needed something functional and fashionable.
Place an order for 2 Vans and Hines rain suck for 117 screaming eagle air fielder 2023 low rider st,and 2023 low rider s. The rain sucks fit properly over the air filter. Good quality, fast shipping. I think the price was a little higher than expected.
The store is close to my house. The quality of customer service is very good. Also like free shipping to the store. The return policy is very simple and good.
Need a rain protector for a screaming eagle 117 open air filter. Vans and Hines makes one that fits my air filter. The quality is good. I will determine if it does it’s job once I ride in the rain and don’t fall off.
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.