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CycleGear has a rating of 4.8 stars from 6,004 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,936 reviews
My wife wanted an economical way to get and forth to the gym so she bought a scooter. We went to Cycle Gear so she could try on all the helmets to find the best fitting. Even though they didn't have the helmet she wanted in stock we bought it through the store and had it delivered. She got the helmet that she wanted, that fit right and delivered to our door.
Product on hand to try them on.
Looks and felt great.
Date of experience: September 4, 2024
Jose was so knowledgeable and helpful, he listened to what I told him and advised me on all my options!
Date of experience: October 1, 2024
I liked the update emails. Very personalized and humorous... Thanks
There is a store in my town so if the fit doesn't work I can return to the store.
Rev'it is good stuff
Date of experience: October 30, 2024
It would be better to have customers service with a real person to ask about the product and advise on how to instal it
Date of experience: October 9, 2024
I have been using no toil filter oil and cleaner for years. Cheapest way to clean filters, disposing of used solvents for other filter oils was a problem. Shipped to store to save on shipping.
Found good pricing and shipping was free when shipped to store
Been using for years
Date of experience: September 15, 2024
An extremely heavy battery packed loosely in a large box with some puff airbags that could not withstand or hold anything securely.
Needed a battery
Date of experience: October 11, 2024
Wonderful service in store. Had our helmets fitted. One was in stock and the other had to be ordered. Ordered on a Saturday and helmet was delivered to our home by the following Wednesday. Awesome service.
Carried the helmets we wanted
Date of experience: September 4, 2024
I found a great deal on a helmet. The website has a much larger selection of gear compared to the local store. I suggest you help the stores push online gear and to assist customers with online orders.
Date of experience: September 3, 2024
The front desk salesmen who helped me in-store as well as the lady who helped me try on the items at the cycle gear in Virginia were awesome! When I had issues ordering off the site they walked me through the process in store and I was able to get my jacket shipped straight to my address.
I heard from a friend that it was a great place to start
They had a sale going on and had great reviews.
Date of experience: September 3, 2024
My items were delivered quickly and were the products I ordered. SinceI don't have a CycleGear anywhere in a 100 mile radius of my location I am very satisfied with you app and all the available gear to order. Delivery was as promised. Thx
Always shopped CycleGear in store. Love the products and selection.
Top quality and a good price.
Date of experience: September 3, 2024
I ordered handlebar grips the site said would fit my 2017 Harley Roadster. The throttle grip did NOT fit, and I had to shave down part of the plastic to make them work.
Delivery time was atrocious. It took more than a full week to arrive. They picked the slowest carrier. It would have been cheaper and faster is they just used US Postal Service.
This was the first time I've ordered from CycleGear, and undoubtedly, it will also be the last.
I sent the company an email stating the delivery method they used to ship my parts was incredibly slow, and it would have been preferred if they simply used the postal service. The reply I received back was basic information about when it shipped and how I could track it.
I was legitimately attempting to tell the company they lost me as a customer and how they can fix this issue so they don’t lose future customers. I think it fell of deaf ears because the response I got back was basically a computer decides how it should be shipped.
The computer doesn’t take into account customer satisfaction when choosing delivery times.
CycleGear is losing a ton of business. I suspect their customer retention numbers are pretty low, as well as the number of first-time-customers making a second purchase within a year. I tried to tell them why, but it honestly fell on deaf ears.
If I ran the marketing department of this company, this $#*! would be fixed immediately.
They had the part I needed
They said it would fit … it did not.
Date of experience: August 25, 2024
Customer service was on point. Helmet was great in-store. The one delivered is sticky on taking the visor on and off. The little pins you push forward to install the visor, one side is great and smooth. The other side sticks and I have to push the pin back and try again to get the visor to stay in place. Overall, love the helmet. Much better fit.
Been there before.bought my first helmet at the Raleigh location.
Wanted to buy my wife a helmet. River, who is hopefully a manager, was absolutely phenomenal. If she's not a manager, please make her one. Excellent customer service, made sure we were both fitted well, and I walked out with not just one helmet I was looking to purchase, but two. River was so good that I felt I needed a better, more secure helmet and she ordered me the ones we both wanted.
Date of experience: September 4, 2024
Got it fast, on time and just exactly as described on line - thank you!
Best overall selection
Best quality for the price
Date of experience: October 27, 2024
Found everything I needed plus additional alternatives and all at a competitive price, thanks!
Widest selection of inventory
Date of experience: October 23, 2024
Everything arrived on time and as described, thanks! I was able to find what I needed with plenty of alternatives and posted reviews.
Widest selection
Date of experience: September 7, 2024
Everything was easy to find with several options to choose from, thanks!
Very nice, streamlined website as well as nearby store front location.
Date of experience: June 21, 2024
I have a modular Bilt helmet and always get foggy, I bought the pin lock shield and it works, no more more foggy windshield and I ride early mornings to work
Date of experience: October 1, 2024
Very poor sound quality, and most of the sound is only on the left speaker
I had to do it on line
I bought a freecom 1+ cardo and wanted to add to another helmet
Date of experience: June 4, 2024
Great experience. I will buy from Cycle Gear again. Product was as expected and fit perfectly.
Date of experience: October 29, 2024
We brought our grandson, age 15, to pick out riding gear for a Honda 125 dirt bike. He loved the helmet, the boots and everything he found! The helpful lady let him pick out what he liked while telling him what his choices would accomplish in the long run. He became wiser and changed his mind a few times because of her respectful advice. We are very grateful for you guys at Cycle Gear!
We always buys things here and I bought from you all when I did racing.
I told him which Brands to choose from based on the safety they would provide.
Date of experience: August 25, 2024
Super quick and easy to navigate! Very happy with the quality and timeliness of my order.
They have all my needs and are super helpful in guiding my motorcycle needs.
Date of experience: October 23, 2024
I’ve always had pleasant experiences in store.
Date of experience: July 14, 2024
Came in to get new screws for my helmet visor as I had lost 1...Cycle Gear was able to look up and order it in store and within a couple days it was delivered to the store
Motorcycle parts
Local
Replacement
Date of experience: September 20, 2024
I visited the OKC location many months ago and spoke to Hayden about Schuberth C3 Pro helmets. I returned to purchase two full-size motorcycle covers from him in January 2024. The Schuberth C3 Pro helmets I wanted went on sale over Labor Day and I was able to place my order for home delivery with Hayden by calling the store from western Iraq, where I am deployed as an Army civilian. Hayden made quick work of my order and the helmets arrived in perfect condition at my residence in central Oklahoma a few days later. I will visit the OKC tore and Hayden once again to outfit the helmets with Cardo communications systems. Thanks again, Hayden, for a very positive experience!
Cycle Gear has a great selection of products and my salesperson, Hayden, made me want to return to the store and do business with him..
I already owned a Schuberth C3 Pro and decided to upgrade to a new one and purchased a second one for my wife..
Date of experience: September 15, 2024
Ordered saddle bags and got sent a tank bag I had to drive 18 miles to the closest store to return
Recommend from a friend
Good reviews
Date of experience: October 25, 2024
Easy site to navigate. Like that there are stores nearby to try stuff.
Needed to ungrade old pants
Date of experience: October 27, 2024
Congratulations you are doing a great job, I like to order from you
Date of experience: October 27, 2024
Great customer service up until I wasn't happy with the mounting of the new tires, felt like you got my money and I didn't matter to you any more. Just a it is what it is attitude.
Date of experience: September 19, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.