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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 6,004 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    665
  • Value
    14
  • Shipping
    2369
  • Quality
    5813

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,113
Neutral
172
Negative
160
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18,935 reviews

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Reviews (6,004)

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Reviews that mention popular keywords

cycle gear (950) shopping experience (81) customer service (518) right size (33) couple days (23)
Thumbnail of user pauls6743
Washington
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

As expected, associates were very helpful and clearly knew the products we were looking at!

Shipping
Quality

Date of experience: October 16, 2024

Thumbnail of user sheritah17
Washington
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

My Scorpion pants are great and I had an easy time finding them on the site. Shipping is free and there is a shop near me if I would have needed to return. Overall experience is excellent

Reason I chose this business:

It was recommended to me by an employee at Nash Power Sports. They do not carry a large selection of women’s riding gear.

Reason I chose this product:

I tried them on at Nash Power Sports and knew they fit well but wanted black rather than the color they carried.

Shipping
Quality

Date of experience: September 4, 2024

Thumbnail of user janb976
California
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

I ordered some hip pads and once I was notified the items have shipped, I started tracking my package. The estimated delivery day was Friday, but on Friday, the item has not been picked up yet. The package arrived two days later than the estimated delivery date using USPS. When my orders are shipped via Fedex or UPS, they always arrive on the estimated date and are never late. Don't use USPS again.

Shipping
Quality

Date of experience: August 27, 2024

Thumbnail of user ziadk5
Florida
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

This is a one stop shop for all your motorcycle needs. Lots of helpful information on the products, great service and guidance and the delivery was quick. I had my purchases within days. Customer service is responsive.

Reason I chose this business:

Great products. Great service.

Reason I chose this product:

The information, price and other customer reviews.

Shipping
Quality

Date of experience: August 15, 2024

Thumbnail of user julianl170
California
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Cycle gear employees have always heloed me out immensely, especially when in dire need of a tire change. They go above and beyond to help people! Thank you!

Reason I chose this business:

It’s the closest motorcycle store in my area.

Reason I chose this product:

So I can maintain my motorcycle with great parts.

Shipping
Quality

Date of experience: September 17, 2024

Thumbnail of user ramirov44
California
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Great on longer rides. Moves a little bit but really not a big deal.

Shipping
Quality

Date of experience: October 17, 2024

Thumbnail of user waynea365
New York
2 reviews
0 helpful votes
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July 24th, 2024
Verified purchase

Great service, elite quality parts & accessories. The shipping takes too long but not Cycle Gears fault. It's difficult to find performance parts I need & want but Cycle Gear is above most, they listen and are working on getting my parts/access. Thank you Wayne

Reason I chose this business:

They either have what I need or they try to squire it for me. I’m SuperMoto enough said

Reason I chose this product:

I research & use what works best for me

Quality

Date of experience: July 14, 2024

Thumbnail of user kenc990
Kentucky
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I needed two items for a trip to Colorado from Ohio, but I went on vacation to Florida. I usually go to the nearby store in Ohio, but didn't have time. I made the online purchase and it was delivered in a day or two and I had what I needed for my trip out west. Fast, easy, and just as described! Cycle Gear has been fantastic for me.

Reason I chose this business:

Shopped there before. I like the product offered.

Shipping
Quality

Date of experience: August 21, 2024

Thumbnail of user jimmyw389
California
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

The survey monkey feedback was too long. I thought ok, I'll knock this out because I do like to give feedback but, after 5 pages of multiple choice it started with the word boxes and I just closed it and sent cs an email telling them. It's a very robust survey but, man I don't know how people can stand more than a couple minutes of questions.

Reason I chose this business:

Availiable product and close to home. This surgery is much better.

Reason I chose this product:

I stretched my chain and needed a new one.

Quality

Date of experience: July 9, 2024

Thumbnail of user brianl2680
Illinois
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Overall I have had a wonderful experience selecting quality riding gear. The only issue I have encountered, at no fault to CycleGear, is a limited selection of riding boots for people with large feet. I finally settled on a EU 49, and it feels pretty good overall. Would have preferred a EU 50 but will not complain. There was only 4 or so options in my size available. But shipping was fast!

Reason I chose this business:

Really only local store around that carries a wide selection of gear. The Savannah branch sold me on the company.

Reason I chose this product:

Size availability and price.

Quality

Date of experience: July 14, 2024

Thumbnail of user dougb814
California
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Stock Suzuki DR 650 seat is about like sitting on a 2 x 4. Bought this low seat from Cycle gear with the right foam and cover to stay cool on the long rides. Best thing for this type of ride.

Reason I chose this business:

Availability

Reason I chose this product:

Need for comfort on long rides.

Shipping
Quality

Date of experience: September 2, 2024

Thumbnail of user jerryt717
California
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Great price and just what I needed. Love these tie downs they have a pivot point at the very bottom so you don't have to worry about them twisting

Shipping
Quality

Date of experience: September 20, 2024

Thumbnail of user eddies53
Ed
Minnesota
3 reviews
0 helpful votes
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August 24th, 2024
Verified purchase

I needed a fix for my Schubert helmet visor being loose, so I went to the store. They didn't have any of the kits available, so Hugh ordered one for me. He said it should be at my house in about 5 to 7 days.
Obviously, the warehouse has a different agenda. I got it almost 3 weeks later.

Reason I chose this business:

Great in store, customer service.

Reason I chose this product:

Helmet visor issue.

Shipping
Quality

Date of experience: August 14, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Thumbnail of user areteas
Georgia
2 reviews
0 helpful votes
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July 23rd, 2024
Verified purchase

These are well constructed riding pants, solid snaps on all but hip pockets to keep your stuff in place, good stitching. Knee padding is held in by velcro at the bottom which isn't great, as when this starts to give way the pads will slide out your cuff. Wish they inserted from side on top rather than from below underneath. These also have a skinny jeans type of fit rather than loose, so they retain body heat a lot more than other types. Not ideal for Georgia riding. Good construction but better for a cooler climate.

Reason I chose this product:

Good balance of quality and price.

Quality

Date of experience: July 13, 2024

Thumbnail of user adrianam382
Costa Rica
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I am happy with my purchase experience with Cycle Gear. I don't want to comment more

Reason I chose this business:

The near store from my friends house

Reason I chose this product:

I know the brand

Service
Shipping
Quality

Date of experience: October 18, 2024

Thumbnail of user timc1685
New Jersey
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

The boxes are arriving in suspect condition: tape ripped, box top ends crunched as if someone was inspecting. Goods inside are ok, but what's up with the boxes? May want to look into your delivery chain.

Quality

Date of experience: July 13, 2024

Application of promo (military) and RPM discounts and...
July 20th, 2024
Verified site experience
• Previous review

Application of promo (military) and RPM discounts and points and all that works very well and is much appreciated.

Date of experience: July 10, 2024

Great!
July 17th, 2024
Verified site experience
• Previous review

Great! No problems!

Reason I chose this business:

Products and discounts.

Date of experience: July 7, 2024

Thumbnail of user arielm255
California
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I decided to go to the shop, instead i ended up buying online from the shop, i could have done directly from my home!

Reason I chose this business:

Local store

Shipping
Quality

Date of experience: September 30, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user miked2765
Washington
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

The staff helped pick out a helmet from the in store selection. They insured proper fit then ordered the color we wanted that was not in stock. It only took a couple of days to arrive. In store shipping was free and it was easy to pick up.

Reason I chose this business:

In store selection.

Shipping
Quality

Date of experience: August 21, 2024

Thumbnail of user richm612
Washington
1 review
0 helpful votes
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October 13th, 2024
Verified purchase
• Updated review

I am very pleased with my air cleaner, K&N. The O'Neill jacket runs small. I like the jacket. It's just a small jacket even though I ordered 2xx.

Shipping
Quality

Date of experience: October 3, 2024

Good gloves.
August 9th, 2024
Verified purchase
• Previous review

Professional staff members are always helpful. Very knowledgeable about the products that they sell.

Reason I chose this business:

Shop at cycle gear.

Shipping
Quality

Date of experience: July 30, 2024

Thumbnail of user brianf2343
California
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase
• Updated review

Checkout with discounts or promos could be a little easier, but overall very functional website and buying experience. As an RPM member it says 2-day shipping, but the delivery vendor had delays and it took 6 days once it left cycle gear. Really happy overall with Cycle Gear, but shipping companies these days aren't living up to promises.

Reason I chose this business:

I am liking this store. Easier than Amazon so far.

Reason I chose this product:

Ratings and reviews on the Cycle Gear. It really seems like the community who use Cycle Gear provide good feedback.

Shipping
Quality

Date of experience: August 19, 2024

Checkout with discounts or promos could be a little...
August 18th, 2024
Verified site experience
• Previous review

Checkout with discounts or promos could be a little easier, but overall very functional website and buying experience.

Reason I chose this business:

I am liking this store. Easier than Amazon so far.

Date of experience: August 8, 2024

Thumbnail of user ilonad20
California
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

I bought the riding boots and phone holder on sale. They were shipped and delivered quickly and are both a great quality gear. I'm very happy with the purchase so far!

Shipping
Quality

Date of experience: September 3, 2024

Thumbnail of user spences14
Nevada
1 review
0 helpful votes
  • Send Message
October 28th, 2024
Verified purchase

Items arrived on time and associates were helpful. Had no issues.

Reason I chose this business:

Closest location and friend recommended

Reason I chose this product:

Size and budget

Shipping
Quality

Date of experience: October 18, 2024

Thumbnail of user tommyf176
Oregon
1 review
0 helpful votes
  • Send Message
October 28th, 2024
Verified purchase
• Updated review

Most experiences I've had ordering has been good...

Reason I chose this business:

Convenience & good customer service.

Reason I chose this product:

Quality & availability

Shipping
Quality

Date of experience: October 18, 2024

Always great!
April 12th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Always great!

Date of experience: April 2, 2024

Quick service
April 11th, 2024
Verified purchase
• Previous review

Items arrived, quickly & without damage...

Reason I chose this business:

Worked well in. The past.

Reason I chose this product:

Needed product, website had it.

Quality

Date of experience: April 1, 2024

Thumbnail of user blakel150
California
1 review
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

Matt, the manager@ the Rogers AR Location was GREAT HELP! Helped me better understand the helmet I was truly looking for, and installed a Cardo for me for free! Helped adjust it and explain how it works and EVERYTHING. The experience felt like it was tailored to me. Highly recommend!

Reason I chose this business:

I had heard good things, and wanted to give them a shot. Well worth it! I got a great deal for the Labor Day weekend sale!

Reason I chose this product:

Matt definitely helped me narrow down a helmet for the functionality I was looking for. Helped me figure out my true size, and all I had to decide was what color I wanted!

Shipping
Quality

Date of experience: September 14, 2024

Thumbnail of user donaldk1262
New Jersey
1 review
0 helpful votes
  • Send Message
October 28th, 2024
Verified purchase

The staff at Cycle gear cherry hill nj are friendly and knowledgeable. I like doing business there

Reason I chose this business:

Good customer service

Reason I chose this product:

Heated winter riding vest

Shipping
Quality

Date of experience: October 18, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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